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Floppyman · 05-31-2001, 02:19 PM

Hey all,

CTX International is really getting on my nerves. I bought a notebook from someone on the boars not too long ago, and it needed hard drive cradle. So I emailed CTX. I was replied to within 10 minutes and sent an order form to fill out, and fax back. I faxed it back and was told it was received. This was sometime last week. The cradle would be shipped Fedex 2nd day (the shipping is half of what the cradle costs!!!!) I was told, so when you do the math I should have it by now, but I have received nothing. A couple days ago I received an email from another tech, who then once again supplied with an order form, but I already filled one out and faxed it back. I have tried calling their tech support, I can't get a hold of anyone and their message mailbox is full. I can get a hold of monitor support, but these people have no clue and aren't much help. I have sent numerous emails and haven't gotten a response. Any idea how I should proceed? I really need that harddrive craddle. If I find a charge on the credit card at the end of the month and have no cradle, I will definetly dispute that. How should I deal with this?

05-31-2001, 02:19 PM	#1
Floppyman Member (13 bit) Join Date: Mar 1999 Posts: 6,791	CTX Hey all, CTX International is really getting on my nerves. I bought a notebook from someone on the boars not too long ago, and it needed hard drive cradle. So I emailed CTX. I was replied to within 10 minutes and sent an order form to fill out, and fax back. I faxed it back and was told it was received. This was sometime last week. The cradle would be shipped Fedex 2nd day (the shipping is half of what the cradle costs!!!!) I was told, so when you do the math I should have it by now, but I have received nothing. A couple days ago I received an email from another tech, who then once again supplied with an order form, but I already filled one out and faxed it back. I have tried calling their tech support, I can't get a hold of anyone and their message mailbox is full. I can get a hold of monitor support, but these people have no clue and aren't much help. I have sent numerous emails and haven't gotten a response. Any idea how I should proceed? I really need that harddrive craddle. If I find a charge on the credit card at the end of the month and have no cradle, I will definetly dispute that. How should I deal with this?