I don't know about the other post but mine has a happy ending.
After calling monitor tech support again, I talked to a tech and told her my story. She then transferred me to the tech that sent me the form in the first place. Couldn't get a hold of him. Called back, talked to the same lady again and this time I got hold of the tech. He did some checking and I guess my part shipped today or yesterday. I asked him why I couldn't get a hold of anybody for notebook support, and he told me it's pretty much non existent now..(no wonder I couldn't get a hold of anybody)
Anyway I'm just glad my part went out, and I made sure I got his (the tech's) extension in case I had further trouble. I'm glad this has happy ending, but it was definetely not worth all the trouble (and long distance phone calls) I had to go through.
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