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Well I finally had a chance to look over her system. I could not telnet to the mail server (or any mail server) or run a trace route. So I disabled everything (AV, firewall, & messenger service) and I could connect (telnet, tracert, & e-mail client). Then I enabled the messenger service - I could connect - I enabled the firewall - I could connect - I enabled the AV - I could not connect. The AV is Norton 2004, so I downloaded the latest LiveUpdate and installed that and then ran LiveUpdate since I did find something in their support section about not connecting to a mail server. That didn't help. Her subscription is almost up, so I though I'd try a different AV program - just to see if that would help matters. I tried AVG Free, PC-Cillin 2005(trial), and NOD32(trial) and none of them would allow me access to the POP mail server if e-mail scanning was enabled. Turn off e-mail scanning, no problems.
I couldn't find anything (Google, About.com, each company's support pages) regarding this problem. And Comcast just says to turn off the e-mail scanning (FAQ and speaking with their tech support).
I guess what worries me is that most virii infect systems via e-mail. And in her case, I'd say that's about the only way she's going to get a virus since she doesn't buy new programs - she's happy using Microsoft Works, Thunderbird & Firefox as well as playing a few games. Any one have any ideas to the fix for this?
TIA.
Dave.
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