Hi,
The operating system is XP Professional. I had the same problems on my pc at work, but there we managed to get media player 9 back on instead of 10. I don't seem to be able to get rid of nr. 10 on my home system.
I do know several other people with this same problem, they're running on Windows 98, 2000, Millennium and XP. We all have the same problems.
best regards,
Stephanie