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OK this is the main paragraphI recieved from Cnet:
Dear CNET members,
I regret to inform you that we will be discontinuing the CNET Community Help & How-to newsletter. So I encourage all of you to stay strong and keep helping each other through our Community forums. I enjoyed writing these newsletters and will truly miss you all. So Tom, this week, you are on your own with this spyware issue, or you can take member Jim W.'s advice on how to physically remove pop-ups.
Gotcha! Just thought I'd have a little fun with you, after all, it's April Fool's Day! Now let's move on to tackle Tom's stubborn malware issue. This week, I received a ton of recommendations for resolving Tom's daughter's computer issue with spyware. Submissions were all over the map, from running additional spyware utilities to simply switching to a Mac. Coincidentally, at my office, I had two of my pretty tech-savvy coworkers get hit with the same type of malware you've experienced, Tom. And while they practically threw everything at it, including tinkering with their registry, it didn't resolve the issue. And using add/remove programs caused worse issues. Finally, the spyware severity was so bad, they had no choice but to back up all of their data and reformat to get the machines back up and running. Now that's some nasty malware!
So, Tom, while I would love to pick a concrete solution for your daughter's malware issue, depending on the severity, there really isn't a one-shot fix. Hopefully, this week's three winning answers (by Miguel K., Mark F., and Jacob S.), all of the honorable mentions, and other recommendations from our members will give you some insight on how to tackle your situation. If all else fails, there's always Jim's advice. Good luck, and please return to the forums to tell us what did the trick. And for those of you who have additional how-to advice or who have found yourself in Tom's shoes, join us in this week's discussion. Thanks, everyone.
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