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If he's not tech savvy, try re-encoding in MPEG-1 at a low bitrate (1200 or so) at 640x480. Using MPEG-1, you shouldn't have any playback issues since MPEG-1 is a fair use license on any computer platform.
You can re-encode within Premiere Pro - just put the movie in the timeline, create a new project, and encode using a codec/bitrate that will work.
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Dave.
Go where there is no path and leave a trail.
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