Adobe,s non-existing service policy

[sipapu]

Just purchased Adobe Photoshop Elements 3 ($100) and an error is shutting down the program; (see attachment). I tried getting answers from adobe but they have no e-mail support, nor even a support forum. All help is via a long distance phone line. I am deaf and must use a relay service which is for transmitting technical information; to say nothing about time consumed in trying to transmit information with a relay operator. My call to Adobe to explain the situation consumed over 45 minutes. Their only solution (company procedures) was to purchase a service contract for $169 at which time they would allow e-mail contact.

Can someone help solving this problem; both the attachment error and the "procedures" of Adobe. In the meantime, be advised of this company policy BEFORE purchasing Adobe products.

[Mac Medic]

when you installed, did you use the default path? or did you specify a different location? I would try re-installing, if that doesn't work, search for the thumbnails file and try deleting it.

[sipapu]

OEM Guy: Thanks for the fast response. Adobe is really driving me up the wall. I did find a rather long file entitled "Troubleshoot Photoshop Elements on Windows XP" over 20 pages long. Despite its length I did follow along to no avail, that blasted error notice is still there. My last gasp is to do as you say and reinstall; this was one of the instructions on their file. Only problem is they did not say whether one is to remove all traces of the old program, including the entries in the Registry. What do you think?

[glc]

Thread closed, does not comply with forum guidelines.

http://forum.pcmech.com/showthread.php?t=57266