USB not working

[GBCompGeek]

I've done everything I can, now I need help/advice. I'm running an ASUS P4P800SE motherboard with WinXP Pro and I can't get the USB ports, any of them, working.

Any ideas?

If you need more info, just ask.

Thanks,
Rich

[Stryker]

All of your motherboard drivers installed?

[GBCompGeek]

As far as I know. I've installed them, and did any necessary updating too.

Rich

[Stryker]

Take a peek in your bios... I have seen them disabled before, although I'm not familiar with your board so you may or may not have an option.

Have you tried multiple devices in the ports or only one?

[GBCompGeek]

They're enabled in the bios, and i've tried a PC Cam, flash drive, and a game controller in multiple ports. Very frustrating!

Everything in the device manager, says "The device is working properly". BS it is! lol

Rich

[Stryker]

I can't seem to find it anywhere, but I remember reading somewhere that Windows XP needs at least Service Pack 1 for USB 2.0 to function. I could be wrong, but maybe someone else could confirm that. Do you have SP1 or SP2 installed?


EDIT: I have found two examples through google searches of your board having faulty USB ports. Perhaps it can't be corrected you should just return/exchange it for a new one.

[Panama Red]

Most likely you've become a statistic, like so many others, of the failing Intel ICH4/5 Southbridge chips. Take a look inside at your motherboard. Locate the approx 1" sqaure chip over near the front panel connectors (bottom right corner). It should say Intel in big letters. See if there is any noticible burn marks or brown discoloration on the chip. Plugging something into the front case usb ports seems to be causing the failure but no one has seen any notice of acknowledgement from Intel. Asus, MSI and Gigabyte boards have all experience reported failures of this same Southbridge. As Stryker has inidcated, best to contact Asus for an RMA.

[GBCompGeek]

I'll check on the things you've suggested. Thanks for the info guys!

Rich

PS I do have SP1 installed and thanks for looking that up Stryker.

[jonbth]

I have the same motherboard and was having similar problems. Windows XP sp2 has built in drivers. Othewrwise you might have to go into the device manager and look for a yellow question mark next to one of the usb things. You might have to download drivers to get them to work.

[Panama Red]

I have the same motherboard and was having similar problems. Windows XP sp2 has built in drivers. Othewrwise you might have to go into the device manager and look for a yellow question mark next to one of the usb things. You might have to download drivers to get them to work.

Just to clarify, XP SP1 is all that is required for USB 2.0 to function. And there is no need to download any drivers since they are built in to XP. Prior to SP1 will support USB 1.1 speeds just not 2.0.

[jonbth]

I had XP and when I installed sp2 I had to manually update some of the usb drivers.

[Panama Red]

I had XP and when I installed sp2 I had to manually update some of the usb drivers.

Your cirumstances are the exception rather than the rule. Check out these MS articles.

http://support.microsoft.com/default.aspx?scid=kb;en-us;329632

http://support.microsoft.com/default.aspx?scid=kb;en-us;873169