NewEgg and UPS [Archive]

flawedreality5

01-08-2006, 07:37 PM

Panama Red

01-08-2006, 07:41 PM

Yup, I use it all the time. You should be able to check your order status and if it's been shipped you can take the tracking number to the UPS site and find out the projected delivery date. Keep in mind the 3 days do not inlcude the weekend.

blue60007

01-08-2006, 07:42 PM

You should have gotten an email with a link to check the status on Newegg's end. You should have gotten a "Your newegg.com order info" email; in there is a link to check the status on the order. There's five steps, if it's on Step 5 it's been shipped. Otherwise it's still being processed. If on Step 5 you can click view and there should be a tracking number there. Also you'll get another email when it ships with a tracking number.

Keep in mind that 3 day shipping doesn't include Newegg's processing. It'll get to you in 3 days once it actually ships, not 3 days from when you order it.

You can also check order status from your account at newegg.

flawedreality5

01-08-2006, 07:52 PM

I'm on Step 5, and I have a tracking number, but it's been holding on "Billing Information Recieved" since Friday. I've used FedEx in the past and they're usually quick updating the tracking information and getting the package out of there.

TwoRails

01-08-2006, 07:56 PM

... Has anyone used UPS from NewEgg?Yep. I prefer it over FedEx as I get better service. There are a few people I know in my area, besides myself, that regularly have trouble with FedEx.

flawedreality5

01-08-2006, 08:02 PM

I hear people complain about FedEx often but I've never had a problem, especially from NewEgg. Just wondering if UPS was just slow updating their tracking information.

blue60007

01-08-2006, 08:08 PM

Like PR said, it's not going to go anywhere on the weekends. Check tomorrow evening and see where its at. Newegg probably hasn't dropped it off to UPS yet (or just hasn't been scanned in at UPS).

flawedreality5

01-08-2006, 08:18 PM

I'll check tomorrow. I've had Fedex drop off packages on Saturday and they usually update the tracking info on the weekends. I'm just getting itchy because class starts up again the 17th. Boooooooooo!

Zelpo

01-08-2006, 11:18 PM

Just be glad you didn't order something from TigerDirect. They waited a week after my order to send me an email saying that I needed to call them in order to 'verify' my order (never had a prob with my debit card before). So I called, waited on the toll-free line for almost an hour, then promptly got hung up on. Finally made it through on my 2nd attempt, no so friendly this time, and asked why I had to essentially re-order this item (a LCD). No good answer, long story short I get to wait slightly over two weeks to get it. Had I known that, I wouldn't of ordered it. As it is, I won't do business with them again.

Zipzoomfly on the other hand had a order to my doorstep in just two short days, shipping was free. Can't beat that.

Haven’t done business with NewEgg yet, but from the sounds of this forum most people are happy with them.

flawedreality5

01-09-2006, 01:21 AM

Yes, I've heard bad things about TigerDirect. ZipZoomFly had amazing deals on graphics cards when I was looking for the Radeon I bought. I was half tempted to buy an x800 All in Wonder. They had it like $40 cheaper than anywhere else and it wasn't refurbished.

Hi Ho

01-09-2006, 04:16 AM

Yep. I prefer it over FedEx as I get better service. There are a few people I know in my area, besides myself, that regularly have trouble with FedEx.
Hmmm... Well I'm not too far from you and I have had much better experiences with FedEx. UPS is pretty much garanteed to be 1 or 2 days late. With FedEx I my stuff always came within 3 days of ordering. With UPS, it is 4-5 days. :mad: I definetly prefer FedEx. I wish they would bring it back.

Panama Red

01-09-2006, 08:07 AM

I have both FedEx and UPS service. I preferred when Newegg was using Fed Ex as their preferred carrier. The tracking info was more complete and fully linked at Newegg. Now, with UPS, you have to use the tracking number and go to the UPS site to find the delivery date and detailed package movement. FedEx was usually a day earlier than the expected delivery date too. About the same time that Newegg went to UPS, ZipZoomFly went the opposite and started using FedEx as their preferred carrier. When the prices are nearly the same, I've shifted my buying to ZZF just because of FedEx.

mbossman2

01-09-2006, 08:16 AM

"billing info received" means that the label has been printed by the shipper and that tracking number and dollar amount has been transmitted to UPS...this will change when UPS scans in the package at one of their locations.

It is possible (and likely) that UPS has already picked up the package but, for some reason, the package was not scanned (this is usually caused by the package laying label facing down on the transport belt)...

(this explanation comes from my co-worker who worked for UPS for 20 years and has seen it all there)

Panama Red

01-09-2006, 01:31 PM

bailey

01-09-2006, 01:46 PM

so far, I have never had any problems at all with ether fedx or ups, deliveries has always been on the delivery date

doctorgonzo

01-09-2006, 01:56 PM

I've noticed that UPS takes a lot longer to update their tracking info, and it comes in spurts. There have been many times when I have checked all day to find nothing, then late at night a day's worth of info will appear.

I have been paying extra for FedEx shipping when I order from Newegg because I don't like UPS. One thing that bugs me is that UPS tracking info is inaccurate as to when things will arrive, often arriving earlier than scheduled. Yes, it may be nice to have things come a day earlier, but this seriously screws up any plans I make to take time off from work or actually be home when things are delivered by UPS. FedEx seems to be 100% accurate with their projected delivery times.

flawedreality5

01-09-2006, 03:51 PM

Here's a perfect example of why I prefer FedEx to UPS. I ordered a vid card from Newegg last Thurs am and it was shipped that same day. UPS tracking shows receiving it that afternoon. It arrived at the local UPS depot, Wyoming, Mi, on Sat at 5:24AM. Because it was shipped 3 day service, it wasn't scheduled to deliver to me until tomorrow. UPS just delivered a package for my wife but my vid card is still sitting in the terminal - right where it's been all weekend - waiting for tomorrow's delivery. If this was FedEx, I'd have had the card today.

That's happened to me before too with car parts. I had a couple replacement parts shipped from an Audi dealer in Washington State for my Jetta and paid for the basic UPS ground shipping, 5-7 days. I saw the package arrived in NJ on day 4 and they held it in their facility that's 30 minutes away from my house for 3 days. I was so pissed because I was carless for that whole time. Fedex keeps the package moving constantly. I checked again today on the site and it still says Billing Info Recieved. I bet it won't even be here tomorrow which will be day 3 of my 3 day shipping. Never again UPS.

flawedreality5

01-12-2006, 12:37 PM

Well, I still haven't recieved my package yet. :mad: I guess I'll call them if I don't recieve it by tomorrow. Tomorrow will be day 6 of my 3 day shipping. Still says Billing Info Recieved under tracking info. I talked to a NewEgg rep and he confirmed the package left the NewEgg facility the 6th so this is UPS's fault. I hate UPS.

021310061976

01-12-2006, 12:54 PM

my last newegg/ups order was "missed at the ups facility," which i guess means, "oops, we forgot to put your box on the truck, heh." 3 day shipping took 4 business days, and it was delivered around 9:45pm. there was another case where they loaded my package on a truck for delivery, then late in the afternoon decided to take it back off and send it back out the next morning because it wasn't due for delivery until the following day. every newegg/fedex order i've ever placed arrived a day early and no later than 4:30pm.

Dtree11

01-12-2006, 05:06 PM

Just like most people, my experiences with Newegg and Fedex was awesome. They delivered my Notebook from CA in three days. But when Newegg Switched to UPS my package was two days late of their original estimation.

flawedreality5

01-12-2006, 05:11 PM

After spending 40 minutes on the phone with UPS and NewEgg. I have found out that it is indeed NewEgg's fault after all. Their "Tennessee facility is experiencing problems". I'm guessing problems means "Out of stock", because the lady said they would upgrade the shipping to overnight when it became available again. Soooooo, I have to wait another week. This sucks.

Tin

01-12-2006, 07:24 PM

I pay the extra money for Fedex when I order form newegg.....UPS has a habit of playing kickball with my packages. Not just that, but Fedex is always on time or faster....UPS is always slow.

Hi Ho

01-12-2006, 07:58 PM

I hope Newegg is watching this thread. I know they have watched this forum and even responded in the past. Bring back FedEx!

TwoRails

01-12-2006, 08:19 PM

Sometimes I feel like the proverbial black-sheep as my experiences, in this area at least, are the opposite. I've never had a problem with UPS. With FedEx, I rarely get it on time, and they always have an excuse. One such excuse, after being 3 days late, is that my address doesn't exist! How could I not know my own address?? The very same thing happened to a friend of mine (and a fellow forum member). We both had to make a bunch of calls to get our stuff: I had to "walk" the driver in on a phone, and he had to show them (over the phone) how his address shows up on a couple different map services online.

His last new-build shipment from Newegg got delivered to the wrong address to somebody who was also expecting a delivery from Newegg. Can you imagine if that person hadn't noticed a different address on the extra boxes and just assumed that Newegg accidentally sent him too much stuff?? Fortunately, he did notice the wrong address and was an honest person and drove the stuff to my friends house.

blue60007

01-12-2006, 08:47 PM

Yeah, I think the performance of UPS/Fedex depends quite a bit on your locale. I've never had bad experiences with UPS here, and it's always on time. However, I'm not really sure how Fedex does, UPS has always been the choice since they seem to do a good job.

Actually, I don't know if I've ever seen a place to ship Fedex packages around here before. I've mostly seen UPS places here. (ie, you can drop off, package, and ship UPS at the local Staples) - I'm not sure where I'd go to ship Fedex.

Hi Ho

01-12-2006, 10:05 PM

Years ago, the first time I ordered something from Newegg FedEx could not find my house. My street is split by a canyon so there is a street with the same name on the other side of the canyon (a bridge was never built). Appearently the driver was on the other side and could not find my address. They called me that evening and the next day I had my package. Since then packages from FedEx have always arrived a day before the estimated arrival.

I ordered a CD-ROM drive for someone's PC a few weeks ago and the UPS "3 day" shipping ended up being 7 days.

TwoRails, maybe the FedEx driver in your area should be looking for another job. :D

MaxRat

01-12-2006, 10:06 PM

Here's a perfect example of why I prefer FedEx to UPS. I ordered a vid card from Newegg last Thurs am and it was shipped that same day. UPS tracking shows receiving it that afternoon. It arrived at the local UPS depot, Wyoming, Mi, on Sat at 5:24AM. Because it was shipped 3 day service, it wasn't scheduled to deliver to me until tomorrow. UPS just delivered a package for my wife but my vid card is still sitting in the terminal - right where it's been all weekend - waiting for tomorrow's delivery. If this was FedEx, I'd have had the card today.

I actually had that problem with fedex.... I even called the terminal and asked if I could pick it up....no go...

I would get my product 1 day early with fedex....now that they use ups... I never know when it's comming... usually at 8:00pm...

Service has not been the greatest from newegg since they switched to ups...I used to get parts in 3 days max from anywhere... now it's 8-12 days....I have stated this in my reviews at newegg....I even complained...I got no response on there behalf.... I have been ordering elsewhere....cheaper...plus there shipping prices have gone up too...

Edit: many times I have checked the tracking when I get the kids up for school....tracking says...Out to be delivered (on truck)...at 5:00am....still don't get here till 8:00pm...where has that truck been all this time.... I live 1/4 from the main terminal....?

flawedreality5

01-12-2006, 10:41 PM

I've had better experiences with USPS than UPS in the past. Although I can't blame them for this error as it was NewEggs', I have still had problems with them, like my Volkswagen parts as I said above. If USPS is available for shipping, I'll take it. I had a FrozenCPU purchase get here in 2 days by USPS in perfect condition. Usually takes NewEgg to get their packages here in 3 days, not including at least a day or 2 of processing time, coming from their warehouse about 2 hours north of here. I think I'll give ZipZoomFly a try for my futrue purchases. They always seem to have great deals and are usually about the same as NewEgg.

tomster2300

01-12-2006, 10:55 PM

Bought all the parts for this build on newegg about three years ago. Fedex was a day early and everything was great. I hope when I buy my next build's parts I don't experience these problems with UPS. I wasn't aware that they had switched carriers. This certainly makes me wary of buying or recommending newegg to new users in the future.

flawedreality5

01-12-2006, 11:18 PM

They didn't switch carriers completely, but UPS 3 day select service is the default and cheapest now.

glc

01-13-2006, 10:49 AM

Blue, you can ship FedEx at Kinko's. FedEx bought them out and they are now called FedExKinko's.

mbossman2

01-13-2006, 10:53 AM

I actually had that problem with fedex.... I even called the terminal and asked if I could pick it up....no go...

that is a combination security/work flow issue - security in the way of "I didn't come and pick it up" and claims filed and workflow: searching thru the 1000's of packages that come in every day would a colossal PITA

What you can do if you want to pick up at the depot is specify that the shipper request "hold at depot" and then you can pick it up

MaxRat

01-13-2006, 11:38 AM

well I was trying to get my parts on friday....They were at the terminal....but not sceduled to be delivered till monday....even though they deliver here I think 7 day a week...

glc

01-13-2006, 02:21 PM

Weekend delivery is extra cost with both FedEx and UPS.

flawedreality5

01-13-2006, 02:43 PM

I've had many packages delivered on Saturday by both carriers but not Sunday.

blue60007

01-13-2006, 07:18 PM

Blue, you can ship FedEx at Kinko's. FedEx bought them out and they are now called FedExKinko's.

Kinko's? Never heard of it...where's my yellow pages?

EDIT: OK, I see a couple somewhat close.

tomster2300

01-13-2006, 07:45 PM

Never heard of Kinko's? It's a copy shop - you bring things you need copied, and they simply take your wallet and savings and walk away...then the machines break. They do pretty good business.

blue60007

01-13-2006, 07:51 PM

Never heard of Kinko's? It's a copy shop - you bring things you need copied, and they simply take your wallet and savings and walk away...then the machines break. They do pretty good business.

Heh, yeah I saw that when I looked 'em up. :) There's a local copy shop around here (which come to think of it might ship Fedex). I've probably seen them before, just never took notice.

TwoRails

01-14-2006, 08:13 AM

... TwoRails, maybe the FedEx driver in your area should be looking for another job. :D The "funny" part is that driver who said my house doesn't exist also claimed to be the route driver for my area for 8 years! If so, then that means he had delived to my house a whole bunch of times prior to this incident.

IronMentality

01-17-2006, 03:03 AM

It's been 4 days since I placed my order and I still don't have tracking details. I don't even know if they shipped it or what. I paid for 3 day shipping so it better be here Monday or Tuesday or I'm going to flip out. Has anyone used UPS from NewEgg?

I just want to point out I've bought lots of stuff from NewEgg when they have used FedEx as there primary shipper. Comparing that to the stuff I've bought from them while they have used UPS, the items sent using FedEx I ALWAYS received on time, or even early.

With UPS, I've had stuff come two days late before. UPS also screwed up a time sensitive package I was waiting on with guaranteed Saturday Delivery (I got it on Monday, the next business day after Friday), despite the Saturday Delivery label being on it.

I would choose FedEx all the time, if the price wasn't so steep.

Oh, well. At least ZipZoomFly still uses them as far as I know.

MaxRat

01-17-2006, 07:38 AM

IronMentality

01-18-2006, 04:57 AM

I agree...

I liked Newegg more when they used Fedex express saver shipping...I remember when they offered free shipping or like $1.99 but now the price has skyrocketed and they have switched to UPS which is about 1/2 the price...

I guess you could blame that on inflated gas pricing....It's just getting bad when you could buy a fan for your pc for $3.49 but it cost $4.59 to ship it to you....and this is on each one....You would think you could get a discount for buying multiple items and leeson the shipping charge per item....

But it doesn't work that way....I don't blame all of the shipping cost on the shippers...I think it's also a way of Newegg recouping some of the cost themselves....

ZZF is most likely the second closest competitor to serving the home user directly for PC hardware/software needs.

Does NewEgg have a near monopoly on this particular segment of the market and therefore this is the reason we pay so much for shipping on fans and other case/CPU accessories? Because I agree, the shipping on say Arctic Silver, or fans, are ridiculous.

MaxRat

01-18-2006, 07:32 AM

I know they have several stores...and ship from different locations in the US...?

kstatefan40

01-18-2006, 07:46 AM

Newegg? A monopoly? I don't think so.

A monopoly is having the ability to control the market. Since a) newegg has competition from who knows how many different websites and that b) newegg is the user <i>choice</i> for buying there... This tells me that no, it can't be a monopoly.

In my area, FedEx and UPS are about the same. My packages from FedEx show up between 3-5 and UPS shows up between 5-7. Its the same thing as always. I order on Monday and get it Thursday or I order on Tuesday and get it Friday.

glc

01-18-2006, 09:48 AM

Newegg has 3 warehouses at the present time - CA, TN, and NJ.

flawedreality5

01-18-2006, 12:04 PM

Day #12. Stuff still hasn't been shipped. I'm going to try PM'ing the NewEgg name on here and see what the hell is going on. What if this was for a client that I was building a computer for?

MaxRat

01-18-2006, 03:12 PM

just call them or email them....I have called them before...they actually answer the phone....

flawedreality5

01-18-2006, 04:50 PM

Well, they created a new order number and reordered everything after I talked to one of the reps. The new transaction was holding on Step 1 since last friday, but it went to Step 4 today. So hopefully they'll send it out today or tomorrow, if they even have the stuff back in stock.

tomster2300

01-18-2006, 05:52 PM

What kind of shipping did you pay for again? If it's day 12 and they still haven't shipped it, they ought to reduce your shipping cost or something for making you wait so long.

MaxRat

01-18-2006, 07:53 PM

I ordered Monday night (about 6:00pm or so) 2 Xclio 450watt BL PSU's....Withing 1 hour I had confirmation and a tracking number....so that part has atleast improved.....there have been times I haven't gotten confirmation and tracking for up to 3 days....and then shipping was from that point....they may have been busy then though....

I expect to see UPS here tommorro sometime...

weird thing is...it takes twice as long to go from Louisville KY, to Indianapolis IN as it does to go all the way from California to louisvill KY....

Mind you now Louisville is on the Kentucky/Indiana line...only about 150 (+/-) from Indy.....? just strange...

flawedreality5

01-18-2006, 10:26 PM

OK. The conclusion to this whole mess! They didn't give me the overnight like they said they would, so they refunded my shipping money and gave me $15 off the shipping cost of a future purchase. Soooo. Hopefully next time it will better. I work in retail and know better than anyone that stuff happens so I'll give them another chance. The package has left the warehouse so I guess I should finally be getting it Saturday or Monday.

MaxRat

01-19-2006, 04:03 PM

I got my order as expected....

I recieved a UPS tracking number...been watching the tracking....Got a knock on the door at 1:00pm ish (workin from home this week) and open the the door and there is a Fedex package from Newegg....from a UPS truck...now thats funny...

Edit: I will keep that box.....Fedex on it with big imprinted letters and a UPS shipping sticker on it....

flawedreality5

01-19-2006, 05:33 PM

Hahaha. That's classic.

blue60007

01-19-2006, 05:39 PM

I got my order as expected....

I recieved a UPS tracking number...been watching the tracking....Got a knock on the door at 1:00pm ish (workin from home this week) and open the the door and there is a Fedex package from Newegg....from a UPS truck...now thats funny...

Was there a UPS shipping label on it? I guess Newegg was out of UPS boxes :D