ship to unconfirmed address?

[hobey19]

someone just bought something from me on ebay and have already sent the payment via paypal. the address is unconfirmed, therefore its ineligible for seller protection policy. i emailed ebay 3 days ago, and they never responded. i have heard horror stories about people having their paypal accounts frozen, and since i can't get any response from paypal or ebay, i am unsure of what to do

thanks for any advice
craig

[SonicVanguard]

I personally state in all my auctions that I sell to PayPal verified addresses only. All other payments must be my Money Order or Cashiers Check. If you didn't specifically state something about a verified address, you're bound by eBay's conditions on selling. The buyer has paid, you must ship. I would ship insured with a trackable means and signature required for delivery. That way if there's something wrong with the package, the UPS/DHL/FedEx driver is right there for verification.

[hobey19]

thanks for the advice. i will definitely put that disclaimer in my future auctions. ebay just responded, but they weren't much help, so i will ship it as you suggested

craig

[thefultonhow]

Don't ship it. I shipped a laptop to an unconfirmed address -- it turned out someone had hijacked the PayPal account and I got a chargeback. Luckily I managed to get the shipment turned around and sent back to me, but I learned my lesson and will never ship to an unconfirmed address again.

Refund the payment (don't just send another payment back; there is a Refund option in PayPal) and ask the person to send a new payment from a confirmed address. If the person is legit they should have no problem doing so.

[hobey19]

i just refunded the money. i had emailed the paying address on thursday, and they never got back to me, leading me to believe that there was a possibility of a hijacked account. granted, they could be on vacation or something, but i just don't want to take the chance as the item isn't just pocket change

thanks for the advice
craig

[SonicVanguard]

Be prepared for negative feedback...

Unconfirmed addresses are simply addresses that are not matched to a bank account or CC account. I have a 100% positive rating and over 300 eBay deals and up until 6 months ago, my PayPal address was unconfirmed because I used my studio address for my ship to address. Don't assume it's a hijacked account, and many people don't live/breathe e-mail so I'm not suprised there's been no response to your e-mails.

[hobey19]

i would be inclined to agree if the names btw the accounts and addresses matched, however, they are significantly different. i am prepared for the negative feedback if it means keeping myself from dealing with that kind of issue. my dad's ebay account got hijacked about three weeks ago and it was a nightmare.

the buyer in this case is rocking a 60% positive rating, so there is obviously something up here. i am not going to put my money on the line. my money/products are more important to me than one bad feedback

craig

[SonicVanguard]

If their positive rating is that low I wouldn't worry.

BTW, I also include in all my auctions that no bidders with a feedback rating below 95%.