puzziling restart i think its the temp.

[oreilly]

hi im wondering if my computer restarting while playing fear or using microsoft word has anything to do with the software i went to microsoft told me to turn off restart atomatically if system stops and i got a error saying restart your computer if you get this error twice its incorrect version of software for hardware im wondering if temp has alot to deal with this restarting possibly because i haven't cleaned out my computer in about a month or 2
oh ya im running windows xp home edition i don't know if this might help
thanks for any input about this

[Ob1]

whats the error you get?

have you upgraded any software, or added anything to your computer recently?

This only happens while playing FEAR or when you are using Microsoft Word?

if you think its a heat issue, download speed fan and check the processor temps

[oreilly]

i can try again but it restarts while playing fear online when fans are going full blast
it has happened to me using microsft word ones or twice when it restarts the computer comes up with know error like nothing happened i will try to replicate the error then tell you
and i haven't added any new hardware only about 3 months ago and reinstalled softeware 2 months ago but recently its been restarting alot
im also thinking it could deal with overloading the processor causing heat i will try speed fan

[Negeva]

If it happened when playing games only I would have suggested the graphics card could be over-heating - since you don't mention the make/model it is difficult to offer advice on that.

As suggested double check all fans - open the case and give it a wee spring clean: dust not only acts as an insulator but also hampers the air flow of fans as it ruins their dynamics.

[chuck4456]

How old is it and how old is the POWER SUPPLY?

[Ob1]

check in the event viewer to see if anything is putting a failure or warning log that my pertain to your problem.

run a memory test
www.memtest.org

[oreilly]

ok the graphics card is a ati radeon 9250 i can't tell you the exact make right know its a walmart graphics card and my computer is about a year old i don't know how much power the psu has and the psu is same age as the computer i will check when i get home and i will try a memory test to
i will try to clean out computer today or tommarow

[Ob1]

when you open the case there is a sticker on the psu that should tell you the brand, model, and wattage.

[oreilly]

250 is the max watage for the psu the brand is delta electonics and model is DPS-250QB-4B
visiontek is the brand of the graphics card going to see if i do this memory test

[glc]

Delta is high quality and 250 watts *should* be sufficient for that system and video card.

[oreilly]

i cleaned out the computer (fans aren't working so hard any more )and put a computer fan in to cool the graphics card; set the game to take more processor usage and so far i haven't restarted in a day and the mem test do i use the binary or the other one that doesn't require the floppy to test if the memory has any thing to do with it

[glc]

If you don't have a floppy drive, get the bootable ISO and make a CD with it.

[oreilly]

ok i will try that onces i find a blank cd

[glc]

You will need Nero, Roxio, or Sonic - you can't burn the iso with the builtin XP burner. It has to be opened as an image then burned.

[oreilly]

you know that would explain some but i use sonic record now i got a error
heres a screen shot or u can read it here it says "the feature u are use is on network resource that is unavailable click ok to try again, or enter an alternate path to a folder containing the installation package 'RNENU.MSI' in the box below" so is the problem my computer or the dowload

[glc]

No, you open Sonic, and tell the wizard you need to burn a CD from an image - then browse to the iso.

[oreilly]

that makes sense i will try that when i get home

[oreilly]

ok i have new information on the error its a stop error that causes the restart and how windows handles the error is it can't and restarts. and cause is and what it looks like is a unknown A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

microsoft says send error reports until microsoft anylists can or (when they get the time which if im the only one it might be a while
i looked at the troubleshooter microsoft says it could be badly written drivers and thats the only thing i came up with that applies to me heres the site of the troubleshooter http://support.microsoft.com/?kbid=322205
so any suggestions on fixing this

ps this mostly happens when i am running fear on multiplayer and i got the setting correct for fear

[glc]

KMODE_EXCEPTION_NOT_HANDLED in what specific module? Win32k.sys? Aspi32.sys?

http://support.microsoft.com/kb/294728
http://support.microsoft.com/kb/307128

Some other module? Search Google for KMODE_EXCEPTION_NOT_HANDLED name of module.

[oreilly]

so i will take these are drivers or software so i can't give you exact info right now but i do have a free ware program that might describe the first one as a Backdoor.NTHack virus
and it might be ASPI but im not sure untell i can get on my computer but what i find is strange is my computer restarts in the middle of the game normally and has no trouble shutting down turning on and restarting only trouble with restart is after it just randonmly restarts while i play fear but i will find out in about 3:00 pm today

ok i defintly think its the Aspi32.sys becuase microsoft says it only applies to microsoft home edition and i don't have windows server or any server so Win32k.sys can be ruled out so when i get home i will follow the directions of http://support.microsoft.com/kb/307128 and check if i have the correct version of the ASPI

[glc]

What you need to do FIRST is read the next bluescreen more thoroughly and see what module it's referencing.

[oreilly]

ok i will wright everything on the blue screen alot of times though the blue screen won't show but i will try even though i get the error after it restarts randomly during the game

[glc]

All you need is what's immediately after KMODE_EXCEPTION_NOT_HANDLED. It will SAY "STOP 0x0000001e KMODE_EXCEPTION_NOT_HANDLED in win32k.sys" or something like that.

[oreilly]

ok i been trying to recreate the error but im not having any luck

[glc]

Did you ever test the ram?

[oreilly]

not yet it possibly could be ram but i got new info im sorry im not together on this one but i got same type of error twice i think its is my drivers heres the first error DRIVER_IRQL_NOT_LESS_OR_EQUAL and the second one is BUGCODE_USB_DRIVER so i will find a cd and test ram and see about the usb driver

[oreilly]

ok i can't find the module i thougt about taking the easy way out and upgrading but as you said i will wait in mean while i will try to figure out this restarting problem or deal with it for about 3 months or longer depends on what comes up
ok so i went to microsoft i can't seem to find usb drivers and do you think another harddrive for all pagfile memory would have alot to deal with this problem because i read that my computer is trying to do two things at once and causing unusal problems to arise
i have another harddive for pagefile because it seems one of the only ways and can make fear run properly
ps on that module part i reread what you said and i will go find out in about a hour or so and i will hope it restarts while playing to find out

[glc]

I'm sorry, I can't follow what you are trying to say. Please take some time to write proper sentences and make your points in a logical progression. Thank you.

[oreilly]

ok im sorry i was doing to many things at once.
what would usb drivers have anything to do with my computer restarting because i got the error with the blue screen saying "BUGCODE_USB_DRIVER" and microsoft keeps giving me infor that relates to servers not microsoft home edition sp2

would having a second harddrive for just pagefile memory mess my computer in some weird way or something

im sorry i forgot to find out about the modules and i will wright everything down about the error atleast name and the module part
ps sorry about the last post