Dell Laptop Battery

[nin137]

my laptop battery is insanely frustrating. it's lifespan is approximately 10 mins. fully charged. i got my dell laptop d640 this past august and i normally run it on ac power. most everyone else i know gets about 3 hours out of theirs, so i'm assuming my battery is just crap.
my question is, can i get a non-dell battery? is there such a thing? or would i have to go through dell. also i was wondering if someone here knew if such a thing were under warranty (i have a 3 year warranty), because their customer service is the single most frustrating experience i've ever been through...i can't even get that one freakin' answer out of them!

[hitchface]

It probably depends on the kind of warranty, if you ask me. I wouldn't get a battery from anyone else but Dell, but getting a free one out of them will be like pulling teeth.

[Panama Red]

Don't use the phone. Use the Dell Support Chat system. You'll wait a bit to get connected but they are very helpful.

[glc]

The battery *should* have a 1 year warranty. Have you checked to see if it's covered under the recall yet?

[nin137]

It's not covered under the recall. I will try the Dell Chat and see if I can get a replacement. Thanks for the advice!