Browser Hijack? [Archive]

hoemee

07-02-2007, 01:17 PM

Hello,

I am working on a friends computer and I think he has a browser hijack......I can get onto the web to download all the latest update for Norton - but I cannot use the web browser at all. It keeps showing this address:

http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=63&bd=PAVILION&pf=desktop

No matter what I do I cannot get rid of this - a full scan on Norton is not picking up anything. If I go into tools and change the home page, it just keeps changing it back.
It is IE7, and windows XP media center edition 2005.

Any ideas?

glc

07-02-2007, 01:58 PM

Have you scanned with anything besides Norton? You need to.

hoemee

07-02-2007, 02:04 PM

I am scanning with spysweeper right now as it is installed on his computer.....

hoemee

07-02-2007, 04:05 PM

Just finished scanning with Asquared and just picked up some spyware.........cannot get onto the net with the IE browser.....deleted all temp files, history, etc.

glc

07-02-2007, 04:20 PM

If it's XP SP2, open a command prompt and type:

netsh winsock reset

rjfvillarosa

07-02-2007, 04:35 PM

The link in your first post goes to an AOL site, does that machine have any AOL software installed?

hoemee

07-02-2007, 05:01 PM

glc: also ran adaware 2007 and cwshredder - nothing. It is an XP SP2 machine and I typed in what you said in a cmd propmt window and it told me to restart the machine which I did - still shows that web page cannot be displayed - can't use search box either......but the internet(high speed cable) is working - just can't use web browser page.

rj: no aol programs showing in add/remove programs

hoemee

07-02-2007, 07:42 PM

Thanks for the help - just did a system restore, probably should have just done that first - all 10-4

Negeva

07-02-2007, 10:06 PM

Did you install an update of HP.com before that happened? A customer of mine had a similar situation - they allowed HP to update their printer driver and it crashed causing the IE change to be permanent and not a run-once command.

hoemee

07-03-2007, 07:53 AM

I spoke with my friend after I did the restore and asked him "alright, what did you do"....and I think he had botched an install/remove of a web browser tool bar, perhaps google.