Issues with laptop and internet connection..need some help please

[M5vii]

I am having some issues with my girlfriends laptop, and her internet connection. Her network setup consisted of a main pc (which was her roommates pc) connected to the internet via a modem, and a wireless router for her laptop wifi connection. Last week her roommate took the pc when she moved out. So I connected her laptop to the internet via the wired ethernet cable, but it will not connect to the internet. I have some mild experience with pc's but not alot. I tried changing the settings but still no connection. She needs the internet for school starting up next week, and I have no idea how to get this connected. Can you network guru's help me please?

[mercules2178]

Disconnect the power cord to the modem and router.
Turn off the laptop.

Plug in the power cord to the modem and wait a couple of minutes.
Then plug in the power cord the router and wait a couple of minutes.
Then start up the laptop. Disable the wireless connection and enable the lan connection.

You should be good to go!

[mairving]

Some notebooks require the power cord to be plugged in to run the internal NIC, Dell's in particular.

Some A/V programs like Norton and McAfee for some reason don't allow you by default to change your network connection. Disable the A/V and see if you can connect then.

[M5vii]

ok ive done all of the above including disabling the wireless and still no connection. can anyone help?

[glc]

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

[M5vii]

i get this response when I try to download

http://i25.photobucket.com/albums/c51/nvdamaco/untitled-2.jpg

[glc]

Google winsockfix and look for an alternate download location.