eBay/PayPal transaction

[peekaboo]

i purchased a cpu on eBay from fastmemoryman (http://stores.ebay.ca/fastmemoryman) on August 22. i paid immediately with paypal.
the item is shipped from the US and my address is in Vancouver, Canada.
the item has still not arrived (September 5).

at what point should i worry (i'm already uneasy)?
is there an option of reversing the paypal payment since i did not receive the item?
is there another option?

[Kasturi]

How was it shipped?

Was it by UPS, Fedex, other?

If sent by one of the ones listed, could you get the tracking number from the seller?

[mairving]

One rule of ordering online:
Never order anything from anyone whose screen name starts with Fast.

Have you contacted the seller and asked them where your order is? If he can't tell you through a tracking number or anything, then I would request a refund.

[tigstah]

i take it you didnt request a tracking number soon after you sent the paypal thru. i'd be worried.

[David M]

He seems to sell a lot of merchandise and you don't stay in business for very long by ripping off people. Contact him to get the status of your order. Don't assume the worst just yet.

[peekaboo]

on August 30 i wrote the seller:

Hello,

I purchased this item on August 22 2007.
My address is in Vancouver, Canada and the item is listed as shipped from the USA.
It's been 8 days and I have not received the item.

How can I track my item and when can I expect to receive it?

Thank you.
on August 31 he replied:
Items are shipped the same day we receive payment. Shipping times are as follows:
Please note these are estimated shipping times not guaranteed shipping times as we can’t control postal delays
Items shipped within the US – 1 to 10 business days. (Weekends and holidays not included)
Items shipped from US to outside US–5 to 15 business days. (Weekends and holidays not included)
Items shipped from the UK – 3 to 5 business days. (Weekends and holidays not included)
We ship all of our items by USPS for shipments from USA and Royal Mail for shipments from UK. Delivery confirmation numbers are only available for packages being shipped to a US address.
Please note that we only ship to the address you have listed on Paypal.
Also please let us know if your order was paid through bank transfer as the times will vary for bank transfers.
Thank you,
Sales
obviously a standard reply.

i believe the item was shipped with the US postal service.
5-15 business days for items shipped from the US to outside the US.
it hasn't been 15 business days (only 11 because of the long weekend) but i'm not happy.
should i request a refund now?
should i wait until 15 business days have passed?
what if i request a refund and he says no. what are my options?

[David M]

Does Paypal have actual humans you can talk to? (I no longer use Paypal so I don't know.) What do they have to say?

[HAL9000]

Provided he shipped on day that you made the payment, it's been 9 business days (not sure where you're coming up with 11) which in my opinion, to ship, cross/clear customs whatever, really isn't that long yet. If he waited a day or two, well obviously that's an even smaller time frame. Try getting a tracking number, if he doesn't reply, then worry about a refund.

[peekaboo]

Provided he shipped on day that you made the payment, it's been 9 business days (not sure where you're coming up with 11) which in my opinion, to ship, cross/clear customs whatever, really isn't that long yet. If he waited a day or two, well obviously that's an even smaller time frame. Try getting a tracking number, if he doesn't reply, then worry about a refund.

you're right. only 9 business days. i miscounted.

[pally01]

Two weeks from California to Alberta is not unusual....

[oryx]

Mail from Canada to the United States is very slow. That's been my experience.

[propflux01]

X2

[Trent Steel]

I ordered a 2GB micro SD card from him. Took a little more then 2 weeks to get. I wouldn't be worried for at least another week.

[peekaboo]

ok, it's been 15 business days (and a total of 22 days).
what are my options?

[propflux01]

Have you tried to contact him?

[peekaboo]

Have you tried to contact him?
i've contacted him before and i got a standard response that lists the delivery times.
delivery from USA to Canada is between 5 and 15 business days.
it's been 15 business days and it's still not here.

i can contact him again but what can i do if he says delays are not his responsibility and that's it?
i have no idea if it's delayed at customs or somewhere else or if he never even shipped it.
is there anything i can do to get my money back?

[peekaboo]

here's the email i sent yesterday:
Hello,

It has now been over 15 days since I purchased the item (23 total days) and I have still not received it.
I paid for the item immediately and I live in Vancouver, Canada and not in the middle of nowhere yet I have still not received it.
I contacted you on August 30 and asked for information on how to track my order but for some reason tracking numbers are not available for Canada. Why is that?
I have no way of knowing where the item is or if you have even shipped it.
I am not happy. I’d very much like to receive the item however I feel that I am made to wait far too long for it.
Please let me know how we can resolve this problem.

Thank you,
and here is the response i just received (quoted as received):
This has shipped and will arrive soon.
Thank you,
Sales

the response email was quick but far from satisfactory.
does anyone know if i can complain anywhere or reverse my payment even if the seller does not agree to a refund?
can i tell my credit card company not to pay for the paypal transaction?
can i complain to paypal?

[backithink]

ebay has good fruad protection contact them they can help i am sure they deal with this crap daily

[Lespaul20]

You can file a complaint via Paypal. My Dad bought some outdoor speakers a while back and they didn't ship. He filed a complaint and eventually Paypal refunded the money. At least they are responding despite not being helpful, my Dads seller wouldn't respond. I would wait a day and file a complaint. Have they left you feedback yet?

[peekaboo]

the cpu just arrived.
i thought i'd get a notice to come pick it up at the post office where i'd have to pay taxes and whatnot but it was just in my mailbox.

i guess i'm just an impatient baby.

now hopefully the cpu works and all is well. thanks for the advice/support.