Word 2007 crashes on exit

[Le Pacha]

The title summs t up, got office 2007 enterprise and word 2007 crashes every single time on exiit, no matter which document i was editing/reading. My O/S is Vista Home Premium, but this problem existed before upgrading while i was still using Home Basic...

This is waht i get when it crashes
-------------------------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[shadowpr]

You could try to reinstall office and see if that fixes it.

[Le Pacha]

i meant to uninstall then reinstall the whole suite but then i was afraid i would lose some settings and macros created

[pam123]

Diagnose And Repair Crashing Office Programs : http://office.microsoft.com/en-us/help/HA012340761033.aspx

[Le Pacha]

You could try to reinstall office and see if that fixes it.


I removed and reinstalled office, didn't work, still same crash

[Force Flow]

Does Vista have SP1 installed? Does Office have SP1 installed?

[Le Pacha]

office does, vista doesn't even have the final SP1 officially released yet, does it? and no, I don't have the pre-release of vista sp1

[pam123]

office does, vista doesn't even have the final SP1 officially released yet, does it? and no, I don't have the pre-release of vista sp1

It doesn't sound like you've got much to lose : http://www.microsoft.com/downloads/details.aspx?FamilyID=9de6260e-4275-482d-9524-de850c4dd91c&displaylang=en

Make sure you've got all the current hot fixes, then go for it.

[usnavyretired]

hpz3r4v2.dll is a reference to an HP printer. Do you have an Hp printer installed and if so, are the drivers up to date. If the answer to both is yes, try disconnecting your printer and see if you still get the error.

[pam123]

hpz3r4v2.dll is a reference to an HP printer. Do you have an Hp printer installed and if so, are the drivers up to date. If the answer to both is yes, try disconnecting your printer and see if you still get the error.

Oh my, my, my and Office Word requires that a printer be installed.
If it Vista is having problems with that HP printer, or if Office is, then that might be the problem.
An update might fix it or might not but first Le Pacha needs to do a compatibility check.

[Le Pacha]

hpz3r4v2.dll is a reference to an HP printer. Do you have an Hp printer installed and if so, are the drivers up to date. If the answer to both is yes, try disconnecting your printer and see if you still get the error.

OK, nice catch here, yes i do have a kind of old hp printer installed, but it is always disconnected... will look for an update/fix on hp.com

[usnavyretired]

Hopefully you can download Vista drivers and connect the printer and your problem should be solved. Let us know your results please.

[Le Pacha]

ok, i checked the website, i do have the latest vista drivers, i re-downloaded and reinstalled, and re-produced the same error :(

I deleted the file, no error :)
I bet now the printer won't work

[Le Pacha]

ok, i checked the website, i do have the latest vista drivers, i re-downloaded and reinstalled, and re-produced the same error :(

I deleted the file, no error :)
I bet now the printer won't work

Well it did print after i deleted the file, but before printing (right after i connected it), a little icon came up in the system tray saying "Insalling New Device" which was actually recovring the file i deleted from some cab file

now i have the printer printing and word crashing on exit :(

I googled the file name and it turns out it is a common problem. HP has been including this file in many printer drivers, not just the Deskjet 5150 i have, and seems they never tested any of them with vista and word 2007,

Not sure actually if this problem is producable on XP systems with word 2007.

If anybody has any suggestions easier than buying a new printer, please don't hesitiate, i would hate throwing away a perfectly working pritner..

[pam123]

I wasn't sure Primo PDF would work with vista till I checked but I have , it does, and could spare your wallet : http://www.primopdf.com/primopdf_support_manual.aspx

It took me long enough to remember but we've used this as a work around before, though not on Vista .

Check this out : http://forum.pcmech.com/showthread.php?t=165472&highlight=primo+pdf

[Le Pacha]

Wow, so the problem with HP only exists when it is the default printer.

I didn't even have to install PrimoPDF, I already have another printer driver installed, called "Microsoft XPS Document Writer", this is an add-in for word 2007 that comes bundles with the PDF add-in, called "Save as PDF or XPS", I never realised the XPS printer driver would have a function until now.

Thanks pam123.