GFab
06-25-2008, 01:18 PM
Hello all.
I am having a problem with one of our work computers.
Here's the story.
We had to renew our subscription with Norton Antivirus for our 3 computers at work. It should have been automatic but something always gets screwed up. So I called their 800 number and get some lady in India. She connects to my computer and downloads the new 2008 Internet Security program to my desktop along with an add-on program. She says it will take 30 to 40 minutes to lead the program. I said there's no way I am allowing her to run my computer for that long and I said I would install them myself.
All went fine on the 1st computer. I went to the 2nd computer and downloaded the two programs. As I was installing the Internet Security program I got an error saying that I did not have permission to access a registry line (don't remember what line it was). They gave you a link for technical assistance. I click on that and it told me how to get permissions using the regedit by highlighting the HKEY_CLASS_ROOT folder and going to Edit and then Permissions. It said to make sure both Administrator and System were listed and that both had Full Control and Read checked. They were. And then it said to click on Advance and make sure "Replace permission entries on all child objects with entries shown here that apply to child objects. When I checked that box is when the program froze up. I could not ctrl-alt-del out. Everything then froze so I had to power off using the power strip. When I turned it back on it loads up to the blue screen with the Windows logo and under that it says Windows XP. There are two bars on the top and bottom which should be scrolling left to right as it is loading but they aren't moving. It just sits there.
I called Norton back up and now I get a guy from India. Does anyone else have trouble understanding these tech support people when they have an accent? Anyway I told him what I did and he said I should have called them first. Yeah, maybe I should have but I followed their instructions to a tee and now one computer is down for the count. I decided to cool down and loaded the Norton on the 3rd computer with no problems.
Technically I did not change any values in the registry. I know if you screw it up you can crash the computer. But I don't think I did anything to it. I tried several things but nothing works.
The one computer is a Dell Dimension 4600 Pentium 4 2.8GHz, 1MB cache. 512MB DDR SDRAM at 400 MHz, 128MB DDR NVidia GeForce FX5200 graphics card, 80 GB 7200 RPM Ultra ATA Hard Drive with Windows XP Professional factory installed. The only Windows CD I have is the reinstallation CD.
Does anyone have any suggestions to try. Or is this thing now a paperweight?
Thanks
GFab
I am having a problem with one of our work computers.
Here's the story.
We had to renew our subscription with Norton Antivirus for our 3 computers at work. It should have been automatic but something always gets screwed up. So I called their 800 number and get some lady in India. She connects to my computer and downloads the new 2008 Internet Security program to my desktop along with an add-on program. She says it will take 30 to 40 minutes to lead the program. I said there's no way I am allowing her to run my computer for that long and I said I would install them myself.
All went fine on the 1st computer. I went to the 2nd computer and downloaded the two programs. As I was installing the Internet Security program I got an error saying that I did not have permission to access a registry line (don't remember what line it was). They gave you a link for technical assistance. I click on that and it told me how to get permissions using the regedit by highlighting the HKEY_CLASS_ROOT folder and going to Edit and then Permissions. It said to make sure both Administrator and System were listed and that both had Full Control and Read checked. They were. And then it said to click on Advance and make sure "Replace permission entries on all child objects with entries shown here that apply to child objects. When I checked that box is when the program froze up. I could not ctrl-alt-del out. Everything then froze so I had to power off using the power strip. When I turned it back on it loads up to the blue screen with the Windows logo and under that it says Windows XP. There are two bars on the top and bottom which should be scrolling left to right as it is loading but they aren't moving. It just sits there.
I called Norton back up and now I get a guy from India. Does anyone else have trouble understanding these tech support people when they have an accent? Anyway I told him what I did and he said I should have called them first. Yeah, maybe I should have but I followed their instructions to a tee and now one computer is down for the count. I decided to cool down and loaded the Norton on the 3rd computer with no problems.
Technically I did not change any values in the registry. I know if you screw it up you can crash the computer. But I don't think I did anything to it. I tried several things but nothing works.
The one computer is a Dell Dimension 4600 Pentium 4 2.8GHz, 1MB cache. 512MB DDR SDRAM at 400 MHz, 128MB DDR NVidia GeForce FX5200 graphics card, 80 GB 7200 RPM Ultra ATA Hard Drive with Windows XP Professional factory installed. The only Windows CD I have is the reinstallation CD.
Does anyone have any suggestions to try. Or is this thing now a paperweight?
Thanks
GFab