Newegg - anyone else notice? [Archive]

glc

11-02-2008, 08:12 AM

cmichael258

11-02-2008, 09:24 AM

What a pain. I too often find that the shipping price to be the determining factor in whether to buy from a site and hate to jump though a bunch of hoops just to see the shipping fee.

TwoRails

11-02-2008, 09:33 AM

No, haven't noticed... Yes, it's a pain to have to add the item(s) to the shopping cart to view shipping (but at least it's not too painful).

What I have noticed, however, is that either their prices have gone up slightly... or other places, like Best Buy are having better prices. For example, a friend was over yesterday and showed me his new monitor online:

http://www.newegg.com/Product/Product.aspx?Item=N82E16824176091

He picked it up at Best Buy -- and not on "sale" -- for the same price Newegg is selling it for on "sale" with $20 off. I've noticed that with hard drives and other items, too...

doubledragon5

11-02-2008, 12:51 PM

I have just went there to compare the price of my XFX 9800GTX+ vidoe card I picke up yesterday. It is the same price and also comes with the same $30 mail inrebate as newegg, without paying for shipping..

Xayd

11-02-2008, 03:22 PM

it's the gas prices that are killing us, you should see the increases on medium to heavy machinery.

i just bought a mortiser that was 899 dollars a year ago, and now costs 1150. sure the seller still advertises flat rate shipping, but the extra 200 bucks is what it's costing us round trip, after they import metal and ship the finished product from canada to the US.

Freakitchen

11-02-2008, 06:02 PM

The shops I've used over here have *never* shown shipping charges for individual items - I always thought it was novel that Newegg did. Ebuyer charge a flat rate for shipping depending on how quickly you want the item, adding a surcharge therein based on weight. As a result, shipping is only calculated at the checkout. I guess it wouldn't hurt for them to advertise individual shipping prices based on the most popular delivery choice, but as a tight Yorkshireman, I'd always want to see the cheapest ;) so would have to add it to the cart anyway.

Interestingly enough, Overclockers.co.uk have recently started offering next-day shipping free to members of their discussion forums, which is a nice saving over the frankly ridiculous £8 flat rate.

David M

11-02-2008, 06:17 PM

Pricegrabber.com shows all the tax and shipping costs by entering in your zip code once...which includes items sold by Newegg. Looks like Newegg does not care if they pick up some competition from other vendors also listed by Pricegrabber. :) (Hint hint Newegg...put your shipping cost back how they were, unless you dont mind your customers searching Pricegrabber and possibly finding lower prices than yours.)

TwoRails

11-02-2008, 07:23 PM

Ya, agreed. I gotta admit that it makes for easier buying.

Force Flow

11-02-2008, 07:41 PM

Has anyone contacted newegg support about this yet?

EzyStvy

11-03-2008, 06:26 AM

Has anyone contacted newegg support about this yet?

I tried to contact them just now...The link to Profiles still isn't working:o

EDIT: I was able to PM them via the Member List.

Rev_pizzaguy

11-03-2008, 09:30 AM

Yeah, I noticed that. Thought I was going crazy for a minute until I realized what was going on. I can say I'm not a fan of that change. :/

Panama Red

11-03-2008, 10:12 AM

Looks like they removed all the shipping prices from all the items - only the items that have free shipping are indicated as such. Very disappointing - I use shipping cost as a very important tool when I'm comparing items. Now I have to hassle with throwing stuff into a cart to find out how much it is.

I agree. That's going to make estimating a customer quote a major pain when you have to add everything to the cart and then empty it when you're done. :(

David M

11-03-2008, 12:45 PM

I would imagine that Newegg thinks they are going to sell more merchandise by doing this. I bet it backfires because its annoying to not know the entire price upfront.

Newegg Support

11-03-2008, 12:52 PM

Dear Customer,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at alex.a.villarino@newegg.com for further assistance.

brianb

11-03-2008, 02:15 PM

I'd like to see the shipping rates back as well, especially when pricing larger items like Supermicro server chasis....

Also, I added a $3.50 usb cable and then had to check the cart again to figure out that you just added $8.25 of shipping for this one cable.... The shipping on small items like cables has been high, and now it is a pain to keep an eye on. I'll just place an order somewhere else for the extras...

EzyStvy

11-03-2008, 03:23 PM

Alex - thanks for posting....Don't be bashfull - go ahead and give us the bad news about the redesign of the site:)

Rev_pizzaguy

11-03-2008, 03:39 PM

Also, I added a $3.50 usb cable and then had to check the cart again to figure out that you just added $8.25 of shipping for this one cable.... The shipping on small items like cables has been high, and now it is a pain to keep an eye on.

Yeah, no kidding. Kinda like if you order a microSD card for $3.49.... and even the "Egg Saver" shipping is $3.99, more than the price of the card itself.

David M

11-03-2008, 05:43 PM

Amazon has free shipping over a certain price. No need to worry about what Newegg is going to charge you.

Rev_pizzaguy

11-03-2008, 05:48 PM

Yeah, if it's an eligible item, which not every thing is... and they don't have everything. What if I want an SD card? I don't want to spend $25 just to get free shipping when I only want one thing.

doubledragon5

11-03-2008, 06:34 PM

bd1886

11-03-2008, 08:54 PM

Hope Newegg doesn't go on a reinventing itself binge. You see it happen all the time and the companies loose the comfort zone that has been established with their customers. Bean counters sometimes can't see across the pile of beans they've been moving around.

glc

11-03-2008, 10:59 PM

I'm a bit disappointed in the canned scripted response we got. It doesn't even come close to addressing the issue. I wonder if Newegg Support moved to India?

TwoRails

11-03-2008, 11:01 PM

Hopefully, it's just a start....

raftero

11-18-2008, 09:55 AM

another thing i found out, ordered some memory on monday, got the notice it was shipped monday evening with a tracking # being sent through DHL , each time i tried to track it said it was not in the system, finally on friday it showed up, stated it was picked up in memphis on wed. and sent to some place in kentucky , then left there and went to Grandprairy Tx. arrived fri. for usps delivery. this is tuesday and maybe it will be here today i hope. it could have been sent through the post office and been here in 3 or 4 days or like they used to do with ups in 3 or 4 days i know it says 3 to 7 day delivery but it used to be 3 or 4 and i am spoiled .

MaxRat

11-18-2008, 11:11 AM

I agree....

I used to get 3 day service with FedEX when they used them by default...now that they use UPS it's more like 7 days...some smaller stuff comes USPS and actually I prefer that as of late UPS has had terrible service...over have of the stuff I have sent or received comes damaged...

TwoRails

11-19-2008, 10:15 PM

Didn't they use to ship by UPS as the default shipper? ...

doubledragon5

11-19-2008, 11:17 PM

I hear at the DFW terminal of UPS they just busted a huge stealing ring. Maybe that is why everything is always late from UPS the theifs get the pick of the goods first..

inflames988

11-19-2008, 11:33 PM

newegg shipping has been a huge disappointment for me. I've been buying a bunch of stuff on newegg lately for myself - 8gb flash drive, arctic cooling freezer 64, and today a 1tb seagate drive - luckily all three had free shipping. it surpised me that they give free shipping on something like the arctic cooling - they shipped a $25 heatsink in a huge box, 3 day shipping....whereas with something like a small cable that they could throw in an envelope and ship for nothing, they charge obscene amounts for shipping (and for the product itself). I never use newegg for purchasing cables and the like - I needed a short (6ft) cat 5e cable, newegg charges like $3 + 4 ship, so instead of paying $7 for one cable on newegg I was able to get 3 cat 6 cables on ebay for $5 shipped. :confused:

EzyStvy

11-20-2008, 06:27 AM

DHL is going to quit shipping within the USA. Maybe that will help;)

David M

11-20-2008, 12:30 PM

I hear at the DFW terminal of UPS they just busted a huge stealing ring. Maybe that is why everything is always late from UPS the theifs get the pick of the goods first..

It's amazing how the thieves thought they could get away with something like that for very long....given the way every package is tracked. It was obviously only a matter of time before they narrowed it down to who and where.

glc

11-20-2008, 07:45 PM

If thieves were smart, they wouldn't have to steal to make a living. They could hold down a real job.

rjfvillarosa

11-20-2008, 08:37 PM

http://www.newegg.com/Product/Product.aspx?Item=N82E16820141465
http://www.newegg.com/Product/Product.aspx?Item=N82E16817153023

Shipping and packing with FedEx International Economy $39.74 and the PSU is available with free shipping in the US...........ho hum...nothing changes....:(

and by the way, I have always had to add to the cart to see the shipping costs.

hudson80

11-20-2008, 09:37 PM

Just bought a Vista 64 H P. Free shipping. Shipped from Memphis to my home. Distance 214 miles. Shipped on Friday. Received it the following Friday. Routed Memphis to Kentucky to Georgia to my home roughly 1400 miles.

raftero

11-21-2008, 09:32 AM

my memory ordered on the 10th shipped according to newegg on 11th from memphis via DHL finally got here on the 20th,, it came to the post office, if someone at memphis had dropped it in the mail box instead of using dhl it would have been a max of 4 days, shux pony express could have beat dhl here.

glc

11-21-2008, 11:11 AM

That has to be the slowest means of shipment in existence - DHL with a dropoff to the USPS. I ordered memory from Newegg that came that way and I tracked it. DHL from Memphis to Kansas City, then to the USPS. It took 3 days to get to KC, then 4 more to get to my mailbox.

inflames988

11-21-2008, 11:27 AM

That DHL to USPS thing does take a while, I nearly forgot about my flash drive when I ordered it...

After i put in my order for the new seagate drive I realized that I'm leaving pittsburgh on tuesday afternoon to head back to philadelphia. Thankfully the free shipping is UPS 3 day, and according to UPS it's actually gonna make it here in two days on monday. Just got to make sure Im home to sign for it when it comes, may have to skip a class :p

raftero

11-21-2008, 04:38 PM

i also ordered a HD today, its coming by ups and they say it will be here tuesday, thats really good but the DHL dropoff to usps is awful. i see that DHL is going out of business and i can understand why.

HL

inflames988

11-21-2008, 09:44 PM

I actually ordered again from newegg today - another seagate terrabyte drive, it seems to take them a while to post up the tracking # on these, says it shipped but still nothing...

kstatefan40

11-22-2008, 03:19 AM

George, your experience with DHL was nothing - Jess ordered me a pair of sunglasses and it took over 2 MONTHS to arrive from San Diego.

I am among those unhappy with the change, although I understand why they did it. Basically, the way UPS does shipping costs, it varies by zones. With the flat rate shipping Newegg had, they were getting screwed. I went yesterday to ship a hard drive to MN - $12 for ground. $22.38 for ground and $500 insurance. That's crazy.

However, I also ordered parts for a customer build last night - and the shipping thing really drove me nuts. Two different Acer 22" monitors had different shipping prices (one was free, the other was over $10.) I added the wrong ones (2) to the cart (not noticing that they hadn't shown shipping), and my shipping cost went from $20 to $40.

inflames988

11-22-2008, 12:09 PM

So this is interesting. I ordered Two Seagate ST1000's, on separate days. Had the first one shipped to me here in pittsburgh, then realized I needed another but since Im going home next week I had one shipped home to philly a day and a half later. They shipped the first one from Memphis, second one from the Jerz (NJ). Now the one i ordered a day late is sitting in west chester - it's basically at my house already - they're both gonna arrive monday. very strange.

Oh well. I listed my 3 320GB drives for sale and sold two for $35 each in cash. If i sell the 3rd for the same price, thats $105 in my pocket, hence the reason for buying another 1tb drive. 3 low capacity drives for one high capacity drive is a fair trade IMO.