winfax pro v10.02

[hrgutman]

Hope that I am in the right place!

I have recently bought and installed theis supposedly top notch faxing program. Problem is that I have to be able to 'disengage' it from system ocassionally without un-installing it. This is necessary because another application I have that I have (namely being able to transmit monthly taxes to IRS) cannot share the computer with any other faxing or on-line application. I cannot get throughto Symantec to talk to them, can somone help please.

Thank-you

[glc]

I havent worked with 10 - my experience has been strictly with 8 and 9 - but look around in the preferences for the controller options - whenever the controller is running it will tie up your modem for any non-"tapi" applications. Maybe you can just right-click on the controller icon in the systray and tell it to shut down when you need to use your other app. If you are not using Winfax to always receive faxes automatically, you can tell the controller to not start up automatically with Windows and it will start anyway when you go to send a fax.

If you are using Win9x/ME you can just take the controller out of your startup - with NT type OS you can change the Winfax service to manual startup instead of automatic.

[lpc300]

I use WinFax 10 very often and run into this same problem with Win2K. When installed, WinFax sets itself up to be 'on' by default, waiting to send or receive faxes. This makes your modem believe it is busy if you try to use it for anything else. The fix: Go to Contrl Panel - Administrative Tools - Services. Scroll down to WinFax Pro. Double click. Change 'startup type' from 'automatic' to 'manual'. If you ever reinstall WinFax, you must do this again. Also an interesting conflict I've noticed with this program, when running it on the same system as Word 2000. After installing WinFax, the next time you open Word, you'll get an error message saying that WinFax failed to initialize. You can click OK and use Word fine, but will keep getting the error message every time you first open Word. The fix: Open WinFax. Open their 'Welcome fax'. Close 'Welcome fax'.

[lpc300]

And GLC's right: if you use Win98/ME, just remove the WinFax controller from your startup folder.

[glc]

The purpose of "TAPI" is to allow apps to share modem access - whichever TAPI-compliant app tries to use it first will get it. Winfax is TAPI-compliant, as is Dialup Networking. This makes it easy to keep everything sorted out until you add non-compliant apps to the equation. Your tax app apparently isn't compliant. AOL isn't compliant either (but they may have changed this with recent versions - I don't know for sure). As we said, the only way to get a non-compliant app to see the modem as available is shut down all the TAPI apps. At least with Winfax all you have to do is shut the controller down (and in NT/2K/XP you may have to manually shut the service down too). It's easy enough to restart when you are done.

[hrgutman]

Thank-you GLC and IPC300, greatly appreciate your help, followed GLS's first advise and right clicked controller in systray and went through the exit routine, and that 'disconnected' the program, enabling me to do my other application (IRS-small business tax paying site which suprisingly is not apparently TAPI compliant) So problem solved.

By the way as far as the Word problem goes, there is a macro file that the Winfax people have developed to permanently solve that Word problem. If you should need this, I can help you get it.
Thanks again