windows media player help...

[sam21]

Windows media player will not play if i plug my speaker to the line-in plug...i mean it'll play but i could only hear sound if i connect my speaker to the line-out plug which produces bad sound...

I have altec lansing 3 piece speaker
win 98 and windows media player version 7.1

[Kubie]

sam21,
I will only play on the line out plug. Line in is for another sound source such as cassette player, etc. Also MS has had trouble with Media Player 7.1. You may want to remove it and go back to 6.4.
What sound card or mobo do you have?
Carl

[sam21]

Onboard PCI soundpro...and i can't find the name of the mobo..it's my bro's comp...

[Kubie]

sam21,
Is the system home built or store bought? If store bought, what brand?
Carl

[sam21]

It's store bought...but it's one of those stores that build systems and then sell them to ya..it's not a name brand, the case has a VLD badge on hte front tho...

[Kubie]

sam21,
Here is what I think MAY be the problem.
The sound card drivers are corrupted or out of date. Current drivers can be d/l'd fron the internet.
The settings are wrong in the pc. Go to Settings>Control Panel>Multimedia and see what has been set for speakers, how many and what kind.
There are some other areas that can be checked, but look into this first.
Carl

[sam21]

The settings in the mutimedia says audio playback device selected:cm838 PCI Playback(DC00)...seems correct right?Where do i d-load drivers and i do i install it?

[sam21]

bump^^^^^

[sam21]

bump^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[sam21]

Bump^^^^

[Cricket]

Hi sam21,
Originally posted by sam21
Windows media player will not play if i plug my speaker to the line-in plug...i mean it'll play but i could only hear sound if i connect my speaker to the line-out plug which produces bad sound...

I have altec lansing 3 piece speaker
win 98 and windows media player version 7.1 When you say the sound is bad, what do you mean? Is there a lot of static? Is the sound distorted? Is the sound really soft? Did the sound ever work correctly?

What kind of computer system is it? INTEL or AMD? Do you know the specs?

If the sound did work correctly before but now is bad, was anything new installed just before the problem started? Hardware or software?

Have you checked in Device Manager to see if the sound card is sharing resources with another device?

:) Cricket

[sam21]

Originally posted by Cricket
Hi sam21,
When you say the sound is bad, what do you mean? Is there a lot of static? Is the sound distorted? Is the sound really soft? Did the sound ever work correctly?

What kind of computer system is it? INTEL or AMD? Do you know the specs?

If the sound did work correctly before but now is bad, was anything new installed just before the problem started? Hardware or software?

Have you checked in Device Manager to see if the sound card is sharing resources with another device?

:) Cricket What i mean by bad is that the sound is really soft,i mean when i use musicmatch and plug the speaker into the line-in plug i could really hear the bass...

the system is a intel pentium 2 400mhz that's all the specs i know

as far as i know the prob has always been here,an only new hardware added was a sony cd-rw drive

i don't know how to do htis...

[Cricket]

Hi sam21,

Why are you plugging your speakers into the line-in plug? You should be plugging them into the line-out plug. Are you plugging the bass module into the line-in plug? It should plug into one of the other speakers.

Do you know if that computer has a sound card or on-board sound.

To check for device conflicts, right click on the My Computer icon and choose Properties. When the System Properties box pops up, click on the Device Manager tab and then click on the Properties button. In the IRQ list that shows up, look for the sound card then see if the IRQ number is shared with another device.

What you could try is go to Device Manager and remove the sound device from the list and then reboot the computer. Hold the Shift key while the computer is booting up and you'll be taken to Windows Safe Mode. Get to Device Manager again and remove the sound device from there too. Reboot to normal Windows. Windows will find the sound device again and re-install the drivers.

:) Cricket

[sam21]

I'm plugging my speaker to the line-in plug cause it sounds better than it is in the line-out plug

it has onboard sound...
What's an irq again?

Don't reboot mean install windows all over and lose all your documents?Aaand i accidently removed the joystick sound device...is that bad?well now i can't play musicmatch because it says wave out format not supported and windows media player can't be heard into any plugs!!!I am sooooooooo screwed!!!!!!someone help!!!!!!!!

[sam21]

ok wait after restarting,joystick sound device is still there!!

[Kubie]

sam21,
No, a reboot does not mean you lose all your files and documents.

If you made some changes to your configuration, a reboot is necessary for the changes to take affect.

Carl

[Cricket]

Hi sam21,

Reboot just means to restart your PC again.

I'm not much for multimedia stuff, so I really can't help you sort this all out. Maybe someone is knows more about multimedia will come by and help you out.

Webopedia: IRQ (http://www.webopedia.com/TERM/I/IRQ.html)

:) Cricket

[sam21]

Originally posted by Cricket
Hi sam21,

Reboot just means to restart your PC again.

I'm not much for multimedia stuff, so I really can't help you sort this all out. Maybe someone is knows more about multimedia will come by and help you out.

Webopedia: IRQ (http://www.webopedia.com/TERM/I/IRQ.html)

:) Cricket Well i can't,these past couple of days i can't restart nor shut down.When i shut down the screen says it is now safe to turn your computer off,well the comp suppose to turn it self off...and when i try to restart the screen stays at windows is now shuttin down..and it never does...plus when i restart or just turning on the comp the monitor won't turn on, i gotta turn the surgemaster off then turn it on again for it to work...i know i know problems after problems this is one of the many reason i wanna bouild my own comp...:mad:

[sam21]

BUMP BUMP BUMP BUMKP BUMP BUMP B UMP^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[sam21]

bump!!!!!

[sam21]

bump^^^^^

[sam21]

bump^^^

[Cricket]

Hi sam21,

Okay, I'll try again.

Does the computer boot up into Windows at all?

Have you tried uninstalling all the media players besides MS Media Player?

When you hit Ctrl Alt Del, in the box that pops up is there a lot of programs listed?

By the clock, is there a lot of icons?

Do you guys download a lot of stuff off the net?

Have you tried updating Media Player to version 8?

If the problem has always existed, maybe the sound drivers weren't installed or are the wrong ones.

Go to Control Panel Multimedia and see what sound device is the default one. Is it the on-board sound device?

You should try to find out as much about that system as possible and then list the specs. It would really help to know what motherboard is in use as well as the other components inside.

Are you using a dialup (modem) or broadband (cable or DSL)?

Can you boot the computer into Safe Mode? Turn on the computer and hold the shift key. That will take you straight to Safe Mode.

:) Cricket

[sam21]

Originally posted by Cricket
Hi sam21,

Okay, I'll try again.

Does the computer boot up into Windows at all?

Have you tried uninstalling all the media players besides MS Media Player?

When you hit Ctrl Alt Del, in the box that pops up is there a lot of programs listed?

By the clock, is there a lot of icons?

Do you guys download a lot of stuff off the net?

Have you tried updating Media Player to version 8?

If the problem has always existed, maybe the sound drivers weren't installed or are the wrong ones.

Go to Control Panel Multimedia and see what sound device is the default one. Is it the on-board sound device?

You should try to find out as much about that system as possible and then list the specs. It would really help to know what motherboard is in use as well as the other components inside.

Are you using a dialup (modem) or broadband (cable or DSL)?

Can you boot the computer into Safe Mode? Turn on the computer and hold the shift key. That will take you straight to Safe Mode.

:) Cricket
1.yes
2.yes
3.yes
4.about 9
5.yes...mostly mp3's
6.they have w.m.p version 8 already?
7.maybe...
8.where do i find the brand of the mobo?i.e model # etc etc...
9.we're using road runner
10.i'll try that,but what do u want me to do in safe mode?

[Cricket]

Hi sam21,

Can you list the 9 programs from Task Manager.

Have you checked for viruses?

Have you checked for spyware? If not, get Ad-Aware (do a Google search).

Have you checked for trojans? If not, get The Cleaner (do a Google search).

Go to Control Panel Multimedia and see what sound device is the default one. Is it the on-board sound device?

Seems that the Media Player 8 was halted because of privacy issues. Media Player 9 will be next.

You could try using System Information (Start> Programs> Accessories> System Tools> System Information) to get some information about your system...but I don't remember if it will tell you the motherboard make and model. You may have to open the computer case and take a look at what's inside.

Have you tried using DXDIAG yet? Go to Start> Run> type in DXDIAG and hit Okay. You can test your sound and video.

Have you checked the IRQ list to see if the NIC isn't sharing it's IRQ with the sound device? It's important the IRQ's don't share between devices.

Since you can get to Safe Mode, go to Device Manager (hit the Windows key and the Pause/Break key) and then find the sound device and remove everything in that branch. Reboot to normal Windows.

:) Cricket

[homer15]

hey sam, you gotta cool it with the bumping, man. it doesn't necessarily mean you'll get a response faster; as a matter of fact, some people might totally disregard this and not help you at all. just be patient. ok? :)

i still don't get how you're getting any sound at all coming out of the line in... with the line-in, devices plug in to get their sound out into the system, no output at all comes out. plug everything into the line-in, because that's where it belongs. then we'll troubleshoot from there.

have you checked the internal windows settings for the volume? if you have it turned way down, then that might effect it.

also, have you double checked all the plugs on the speakers (i think on those everything plugs into the sub, but i'm not 100% sure). make sure everything is tight.

[sam21]

Originally posted by Cricket
Hi sam21,

Can you list the 9 programs from Task Manager.

Have you checked for viruses?

Have you checked for spyware? If not, get Ad-Aware (do a Google search).

Have you checked for trojans? If not, get The Cleaner (do a Google search).

Go to Control Panel Multimedia and see what sound device is the default one. Is it the on-board sound device?

Seems that the Media Player 8 was halted because of privacy issues. Media Player 9 will be next.

You could try using System Information (Start> Programs> Accessories> System Tools> System Information) to get some information about your system...but I don't remember if it will tell you the motherboard make and model. You may have to open the computer case and take a look at what's inside.

Have you tried using DXDIAG yet? Go to Start> Run> type in DXDIAG and hit Okay. You can test your sound and video.

Have you checked the IRQ list to see if the NIC isn't sharing it's IRQ with the sound device? It's important the IRQ's don't share between devices.

Since you can get to Safe Mode, go to Device Manager (hit the Windows key and the Pause/Break key) and then find the sound device and remove everything in that branch. Reboot to normal Windows.

:) Cricket
1.the programs next to the clock are:
road runner repair
kazaa media desktop
window blinds
musicmatch
volume control
micosoft global ime english
sony abcd cd recorder
pc-cillin
task scheduler
2.no
3.i have ad-aware
4.i don't have that
5.default playback device cm8338 PCI playback (cd00) i guess it is
6.are u talking about Windows media player 8 cause the latest version was 7.1
7.i'll try that
8.cannot find the file "DXDIAG"
9.what's an irq and where is the irq list?
10.i'm trying that right now....

[sam21]

Originally posted by homer15
hey sam, you gotta cool it with the bumping, man. it doesn't necessarily mean you'll get a response faster; as a matter of fact, some people might totally disregard this and not help you at all. just be patient. ok? :)

i still don't get how you're getting any sound at all coming out of the line in... with the line-in, devices plug in to get their sound out into the system, no output at all comes out. plug everything into the line-in, because that's where it belongs. then we'll troubleshoot from there.

have you checked the internal windows settings for the volume? if you have it turned way down, then that might effect it.

also, have you double checked all the plugs on the speakers (i think on those everything plugs into the sub, but i'm not 100% sure). make sure everything is tight. Yeah sorry about the bumping...tried to erase 'em but can't....

what do u mean plug everything?there's only one plug for the speaker...
every volume cotrols is cranked up...

[homer15]

you've got a 3-piece speaker setup, right? well, if i'm not mistaken (which i could be), the sub plugs into the computer, and then from that, branches out to the speakers. if you check to make sure the speakers are tightly plugged into the sub, it might fix your problem. if for some reason the speaker cable were to come loose, that could explain the faint sound.

[Cricket]

Originally posted by sam21
9.what's an irq and where is the irq list?
To check for device conflicts, right click on the My Computer icon and choose Properties. When the System Properties box pops up, click on the Device Manager tab and then click on the Properties button. The IRQ list will show up, look for the sound card then see if the IRQ number is shared with another device.

Click here for IRQ definition (http://www.webopedia.com/TERM/I/IRQ.html)

:) Cricket

[Cricket]

Also, in Volume Control, make sure WAVE is not muted. You might want to mute LINE IN and MIC though.

:) Cricket

[sam21]

Guys how do u know if enterd windows in sfe mode?cause i restarted and i kept pressing down shift key and now i'm here...line in and mic is muted...and guys i'm still having this restart/shut down problems....anybody knows why?

[Cricket]

Originally posted by sam21
5.default playback device cm8338 PCI playback (cd00) i guess it is
6.are u talking about Windows media player 8 cause the latest version was 7.1
8.cannot find the file "DXDIAG"That should be the on-board sound device. So it is the default media player, that's good.

Windows Media Player 8 was released for a short time, but Microsoft pulled the download off the site because of some privacy issues with the way Media Player 8 worked.

Try using Find (Start> Find) to see if you even have DXDIAG or DXTOOLS on that system. You should at least find DXDIAG in the Windows/System Folder.

:) Cricket

[sam21]

and where is tjhe device manager?

[sam21]

neither DXDIAG or DXTOOLS is in find files and folder...

[sam21]

IF the device manager is in control panel>system>device manager>sound and video game controllers...what do i do now>

[Cricket]

For you shutdown problems, try this troubleshooting site: Windows Resource Center (http://www.aumha.org/a/shutdown.htm)

I already explained how to get to the Device Manager.

You're missing DirectX? You need DirectX in order to do multimedia. Go here for the latest version: DirectX Home Page (http://www.microsoft.com/windows/directx/default.asp)

:) Cricket

[sam21]

Originally posted by Cricket
To check for device conflicts, right click on the My Computer icon and choose Properties. When the System Properties box pops up, click on the Device Manager tab and then click on the Properties button. The IRQ list will show up, look for the sound card then see if the IRQ number is shared with another device.

Click here for IRQ definition (http://www.webopedia.com/TERM/I/IRQ.html)

:) Cricket Yup...stting #11 CMI8338/C3DX PCI sound device and setting #5 CMI8388/C3DX PCI audio legacy device does this mean something?

[Cricket]

Is the CMI8338/C3DX PCI the only device using IRQ 5 and IRQ 11? If it's sharing IRQ 5 or IRQ 11 with other devices, that's the problem.

What IRQ is the video card using? What IRQ is the NIC (network card for the Road Runner cable modem) using?

:) Cricket

[sam21]

Lets recap:
i downloaded Direct X 8.1 from download.com cause microsoft.com keeps saying not responding...
i erased the driver in safe mode...

[sam21]

setting #10 is SiS 530...which i think is the monitor
setting#10 should be road runner...ethernet adapter
does anyone know why my monitor is acting this way?(see previous post)

[sam21]

I also d-load the cleaner and ran it...0 trojans found in drive c:

[Cricket]

SiS 530 is the chipset used on the motherboard of your computer. It features built-in VGA video. Since you said the sound is also built-in, you have to make sure you have the correct drivers for the sound, video and chipset. Download and run Belarc Advisor (http://www.belarc.com/free_download.html), it will tell you what motherboard is in use in your computer. Post that information here.

Exactly how old is this computer? The SiS 530 was used on Socket 7 and Super Socket 7 motherboards, that's about 4 or 5 years ago. If Windows has always been on that system without a clean re-install, it will have degraded quite a bit.

:) Cricket

[sam21]

Operating System System Model
Windows 98 (build 4.10.1998) Asset Tag: 0000000
Processor a Main Circuit Board
400 megahertz Intel Celeron
32 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: PCCHIPS M748MR 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Drives Memory Modules
8.43 Gigabytes Usable Hard Drive Capacity
502 Megabytes Hard Drive Free Space

E-IDE CR-840S [CD-ROM drive]
SONY CD-RW CRX140E [CD-ROM drive]
Generic floppy disk drive (3.5")

Generic IDE hard disk drive (8.43 GB) -- drive 0 56 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' is Empty
Slot '2' is Empty
Local Drive Volumes

c: (on drive 0) 8.43 GB 502 MB free


Installed Microsoft Hotfixes Printers
Windows Media Player
wm320920 (Windows Media Update 320920)


Click here to see all available security Hotfixes. Acrobat PDFWriter on LPT1:
Canon BJC-4400 Series on LPT1:

Controllers Display
Standard Floppy Disk Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo)
SiS 5513 Dual PCI IDE Controller SiS 530 [Display adapter]
Plug and Play Monitor
Bus Adapters Multimedia
None detected CMI8338/C3DX PCI Audio Device
CMI8338/C3DX PCI Audio Joystick Device
CMI8338/C3DX PCI Audio Legacy Device
DOS Mode MPU-401 Emulator
Wave Device for Voice Modem
Wave Device for Voice Modem
Communications Other Devices
U.S.Robotics Inc. Sportster 33.6 FAX Internal [Modem]
V90 K56Flex HSP 56K PCI MODEM
Microsoft Virtual Private Networking Adapter
Realtek RTL8029 Ethernet Adapter and Compatibles
Network Card MAC Address: 00:80:AD:3A:9D:08
Network IP Address: 65.32.23.244 CanoScan FB620U
Standard 101/102-Key or Microsoft Natural Keyboard
Standard Serial Mouse
Software Licenses

Adobe Systems, Inc. - Adobe Photoshop 6.0 PWW600R7105467-948
Microsoft - Internet Explorer 55736-362-2854394-04377
Microsoft - MediaPlayer 53199-824-4121965-04707
Microsoft - Money 2000 51611-442-7743894-44976
Microsoft - Office 50627-750-9237455-02492
Microsoft - Windows 98 79878-027-9068606-07870 (Key: K9H7V-R9HBD-H93YH-7B48V-8FYFY)
Microsoft - Office 2000 Professional 50627-750-9237455-02492

Software Versions
AcademicOnline *
Adobe Acrobat Version 2.1*
Adobe Acrobat Version 4.05*
Adobe ImageReady (tm) 3.0 Version 3.0*
Adobe Photoshop Version 6.0*
Apple Computer, Inc. - QuickTime QuickTime 4.1.1*
AutoSave Utility *
Belarc Advisor and BelLive - Belarc's Content Personalization with Privacy Version 5.1d*
BroadJump - Road Runner Medic Version 1,1,1,0*
DBConvert Application Version 1, 0, 0, 1*
eAcceleration Corp. - Download Receiver Version 1,0,1,80*
ICQ ICQRun Version 1, 0, 0, 1*
ICQ Version 2002a Beta*
ICQUninstall Application Version 1, 0, 0, 1*
javaw.exe*
Ken Foster - Desktop Architect Version 2, 0, 2, 0*
LavaSoft - Ad-aware, multi spyware removal utility Version 5.8*
Microsoft (r) Windows Script Host Version 5.6.0.6626*
Microsoft Clip Gallery Version 5.1.00.1221*
Microsoft Corporation - DirectShow Version 6.4.07.1119*
Microsoft Corporation - Internet Explorer Version 6.00.2600.0000*
Microsoft Office 2000 Version 9.0.2609*
Microsoft Office 2000 Version 9.0.2617*
Microsoft Office 2000 Version 9.0.2717*
Microsoft Office 2000 Version 9.0.2719*
Microsoft Outlook Version 9.0.2416*
Microsoft PowerPoint for Windows Version 9.0.2716*
Microsoft® Access Version 9.0.2719* Mijenix Corporation - Easy Update Version 2, 0, 0, 0*
Mirabilis ICQ *
MooSoft Development - TC Monitor Version 1.0.0.0*
MooSoft Development - TCActive Version 2.0.0.0*
MooSoft Development - The Cleaner Version 3.0.0.0*
MooSoft Live Update Version 1.0.0.2*
MUSICMATCH JUKEBOX Version 7.20.0166*
NETSCAPE Version 4.04*
Pan Shortcut *
PDS Application Version 2, 0, 2, 5*
Prassi Europe SARL - PrimoCD, PrimoCD Plus, PrimoCD Pro8, Pro16 and Pro64 Version 1.01.0364*
QuickTime Updater *
RealNetworks, Inc. - RealOne Player (32-bit) Version 0.1.0.880*
RealNetworks, Inc. - RealOne Player (32-bit) Version 6.0.10.505*
RealNetworks, Inc. - RealOne Player (32-bit) Version 7.0.0.559*
Seagate Software, Inc. - Backup *
Sharman Networks - KaZaA Media Desktop Version 1, 7, 1, 0*
Silicon Integrated Systems Corporation - SIS(R) Center Screen for Windows 3.1,95,98 Version 1.24.0001*
Silicon Integrated Systems Corporation - SiS(R)SiS Multimedia Manager for Windows 31&95&98 Version 1.24.0000*
Simtower *
SiS MMPlay Version 1.24.0000*
SpeedBit - DAP Application Version 3, 9, 0, 8*
Stardock - TrayServer v1.1*
TaskReg *
Trend Micro Device & Link Co.,Ltd. rescue Version 1, 0, 0, 1*
Trend Micro Inc. - IOMON98 Version 4.021*
Trend Micro Incorporated - PCCWIN98 Application Version 4.021*
WinZip Version 8.0 (3105)*

there it is lots of programs eh...

[sam21]

Whooooooo hoooooooooooooooo!!!!!!!!problem solved...d-loaded new driver from pcchips ver2.50e,wnet to the volume control and when i clicked on the advanced button...there it was causing the prob. enable sorroound should not be checked...
Cricket,Homer,and Kubie thanx for all your help...man am i dumb with computers...:D :D :o

[homer15]

Originally posted by sam21
Whooooooo hoooooooooooooooo!!!!!!!!problem solved...d-loaded new driver from pcchips ver2.50e,wnet to the volume control and when i clicked on the advanced button...there it was causing the prob. enable sorroound should not be checked...
Cricket,Homer,and Kubie thanx for all your help...man am i dumb with computers...:D :D :o

at least you're trying... enjoy you're new sound.

[Cricket]

Hi sam21,

Why does that computer have 2 modems (U.S.Robotics Inc. Sportster 33.6 FAX Internal Modem and a V90 K56Flex HSP 56K PCI MODEM) and a NIC (Realtek RTL8029 Ethernet Adapter. You got Road Runner, right?). If you're not using the modems, pull them out.

:) Cricket

[Cricket]

Originally posted by sam21
Whooooooo hoooooooooooooooo!!!!!!!!problem solved...d-loaded new driver from pcchips ver2.50e,wnet to the volume control and when i clicked on the advanced button...there it was causing the prob. enable sorroound should not be checked... HALLELUJAH!!!

:) Cricket

[sam21]

lol...i don't think i upgraded the driver...oh well at least i got the sound i wanted...:D