help please

[newme]

hello
im trying to open winword documents excel documents so i can put them on disk.every time i try to open them the computer freezes.i uninstalled reinstalled windows 2000.still freezes i ran scandisk defrag, , still freezes i think a virus i recently had is the prob.i started a thread in security ,i thought i would stick ithere in case is another problem im over looking.i need this to work i have important documents that i cannot open, even tried to e-mail docs to my sister but it froze trying to attach it to outlook express.any ideas
thanks

[newme]

i ran sysem file checker and it showed a lot of corrupted fies in
program files\common files microsoft shared\ proof
\ vba\vba6
\dao
\web server extension
i dont know if someone can see some thing in there that might be causing this problem .
thanks(all those last extensions are after microsoft shared)

[newme]

something new to add to this i can open the documents in safe mode. whats the difference with safe mode and regular windows

[newme]

does anyone know why my documents open in safe mode and freezes my computer in normal mode

[GaryRouth]

Hi newme

In safe mode, you are bypassing your normal startup files and only loading a minimal set of drivers. Your autoexec.bat, config.sys, win.ini, or sys.ini files might be problematic. You may have drivers conflicting or improperly configured.

One of your other threads mentioned file corruption and possible virus infection. Seems like you are attempting to recover from a fairly nasty disaster.

At this point, you have so many things going wrong that I'd suggest a complete reformat/re-install - a clean install, from your original Windows disk (no copy!). And scan the Dickens out of any documents that you're considering putting back into that nice clean box! Otherwise you'll just keep re-infecting it. If you don't have a good anti-virus program yet, most stores have a Norton promotion for nearly nothing with competitive upgrade pricing and the rebate game.

And pay close attention to your Bios Setup: follow closely the instructions in your motherboard's manual. Make sure everything looks OK in there before re-installing.

. . . Gary

If you have problems after scanning backups/re-format/re-install, then on your next post, we'll need your system specs to help troubleshoot.

[newme]

thankyou for responding.i am doing a clean install of windows im trying to put my documents onto a cd so ican fdisk reformat.this is all im wating to do.ive put my music on a cd and iv done my outlook express .this is all im waiting for to do the new install its driving me mad.
my comp is hp pavillion win98 se i use avg anti virus and invircible.i dont know if its a vrus or that there is some files with office 2000 that are corrupted.

[GaryRouth]

If you don't have that many documents, put them on floppies from Safe Mode. Scan them with another PC that has up-to-date definitions & see if they're infected. It may be that the virus isn't getting caught. You really want those cleaned up, of course.

A lot of documents will fit on a floppy. Sounds like you were able to get most of your music onto CD first: scan those too!

And don't ever, ever use KaZaa. (Ok, if you Have To: perhaps KaZaa lite combined with AdAware sweeps)

. . . Gary

[P.S. ....since that's a Pavilion, you also have the option of using your Recovery disks & then updating everything from there)

[newme]

hi gary i was just thinking about using floppys , wasnt sure if i couldfrom safe mode.i cant use my recovery cd its scratched so i bought a 98se disc.ill try putting the documents onto a floppy.and kazza lite is what started this disaster for me trojan /worm infection
thankyou for your time

[GaryRouth]

If you want to, I believe hp will replace your recovery disks: you have to call them to make sure. Some of these machines have proprietary parts that set them apart from home-built systems made from industry-standard parts. Might want to call hp support 1st, and see if the Pavilion's bios will be OK will the upgrades you plan. They won't offer free support after you re-format, of course, but at least they could advise as to any proprietary things in the bios you might need to be aware of.

. . . Gary

[newme]

hello
i just completed a fresh reinstall of win98 as i thought i made mistakes.my screen appears like it is in safe mode i dont know if i have the right drivers or there are other settings i need to do.and the frame is really stretched out so i cant see the edges.could someone tell me where the settings are,its a 17 inch moniter what are the correct settings
thankyou

[GaryRouth]

What model Pavilion is it? The hp website will have all the drivers available for download.

I guess I answered too late: I was advising you to go the recovery disk route in your other thread. Don't worry, I suppose you can still get everything working: it's just going to take a lot of time.

. . . Gary

[newme]

its a hp 6545 c i should have extracted the drivers from the recovery disk before i did this.i have no sound and the video isnt very good.i remember the built on sound was from rockwell ill try that site but i dont the exact version or number.

[GaryRouth]

Hi newme,

Here's the link to your HP Pavilion 6545 drivers: they should be all available from this page. I'll post this same link in your other thread, too:

http://www.hp.com/cposupport/swindexes/hppavilion18973_swen.html

. . . Gary

[newme]

hi gary
thankyou for your help i have my sound working everything is going ok just cant seem to get the video to work properly.its weird colors and the window expands really wide.the color is like safe mode very fuzzy and not true colors, any suggestions.

[newme]

hello
as some of you know ive had some real headaches lately with my computer.ive been able to resolve most of my issues .ive run into another problem i exported my address book and now i tried to import,was getting the names but no e-mail address,it shows wam file but just names ,i followed instructions exporting im wondering what i did wrong(.i have fixed the video by changing the video mode)

[GaryRouth]

Hi again newme:

Just in case the video drivers aren't quite right yet, here's the link for Intel's 810 drivers download page. Just select your operating system, and download the latest & greatest for that chip.

http://downloadfinder.intel.com/scripts-df/Product_Filter.asp?ProductID=798

I can't help with the Outlook import, but remember to be careful with those & scan them first, since they date from the time of your virus infection.
. . . Gary

[newme]

hi gary
ive got my video going okay now just seems the resolution and size of the images are a lot smaller than before i reformatted.i f i set the resolution on 640x480 the page doesnt fit the screen. if i set it to 800x600 the letters and images seem a lot smaller than they were before.but i can live with it .again i would like to thankyou for the support through this process it makes things easier when you can get the help that you get here at pcmech.

[newme]

can anyone help with my outlook express problem i looked at the properties of the backup folder i created and it has dbx extension .is that the right extension after exporting address book.im trying to import the e-mail address it is giving me names but no e-mail addresses.

[glc]

The address book should have a .wab extension.

[Nuclear Krusader]

Yes, newme, dbx is the right extension.

[newme]

how come when i export back to my outlook it doesnt include e-mail address.