View Full Version : Modem problem
Carl Price
04-04-2003, 04:51 PM
I'm trying to install a USR fax modem in a Celeron 400 system. I get the message "Setup can not load the installer (modem.cpl) for the modem hardware being installed. Contact your hardware vendor for assistance". I get this message with any modem being installed. I have never seen this message before. Does anyone know what it means.
Carl
newme
04-04-2003, 05:34 PM
have you tried to extract it ( modem.cpl ) from the CAB files (Windows CD)?
Carl Price
04-04-2003, 08:58 PM
The file is there (in the windows/system directory where it belongs) but it just won't load.
The only answers I can find anywhere are as follows:
1. Corrupt modem.cpl file - reextract.
2. Defective UART chip on the motherboard. Flash the bios, then replace motherboard if that doesn't work.
3. Corrupt control panel - reinstall Windows.
Is the USR internal? ISA or PCI? Hardware or Win? Is it external? Serial or USB? If serial, try the other port?
Previous modem, if any, completely uninstalled?
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