problem uninstalling a program

[ironzombie99]

I need to uninstall my cd burner software to reinstall it. My problem is that the software wont uninstall. in the add/remove it doesnt do anything when you click on remove, and the uninstall shortcut in the start menu dont do nothin. i have used a third party unistaller and it dont do anything either. I try to reinstall the software but it says their is already a previous installation, do you want to unistall it first, I click on it and it exits the installation and dont do anything. Also if you go on not uninstalling it nothing is reinstalled.

I have to be able to reinstall the softare in order to use my cd burner. This is about to drive me crazy.

[Redo40]

What burning software are you using?

What operating system?

[ironzombie99]

its the software for Iomega USB CDRW and Im using 98SE

[Redo40]

Are you disconnecting the usb cd-rw before you try to remove the software?

[ironzombie99]

I have done it both ways. Unconnected and with it connected

[Redo40]

Try disconnecting the drive, ctrl-alt-del and end task everything except systray and explorer, then go to Add/Remove programs and see if it will uninstall.

[ironzombie99]

didnt work

Will I have to manually go through and delete the files that it installed? I know this is bad but if i cant get it to unistall what other option do I have

[Dan]

Why do you need to reinstall it?
this is Iomega's live tech page for Hotburn software:
http://wcs00180.egain.net/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=SUPPORTUSOTHERTV
this is their customer support page:
http://www.iomega.com/support/catalog/hotburn.html
I would not recommend removing the program manually, you may miss things that will keep you from ever reinstalling...