Fax Problem

[Artie18]

I didn't have occasion to use my fax program (BVRP Phone Tools) for well over a year, but when someone tried to send me a fax today I discovered it was not working. The program indicates that it is in receive "ready" mode, the phone rings when the fax is being sent, I can then hear the modem "screech", and the answering "click", after which nothing occurs. (Modem is a Dell V.90 56K)

I've done about as much trouble shooting as I can, resulting in the following: My modem is working as it should for all Internet connections. The fax program is configured for the proper modem, phone number, port (3), printer, etc. (Also, running a modem test program indicates the modem is functioning OK)

I tried reinstalling the fax program from the original disk. The reinstallation stops at about 90% complete and leaves a message that all files could not be installed as they are in use by another program! I had no other programs open, and had disabled programs such as Zone Alarm Pro and Norton Anti-Virus. I also ran a SiSandra diagnostic program which did not indicate any aberrations.

Does anyone have any thoughts as to how to get the fax program back on line?

Computer is a Dell 8100, 400mgz (running Windows XP Home Edition) with all other functions working perfectly.

Artie18

[glc]

Uninstall the phone tools and use the Windows XP builtin fax program. If it's not installed, just put the XP cd in and choose add/remove windows components, check the fax box and off you go.

[Artie18]

To glc: You were right. It was a snap. I removed Phone Tools and enabled Windows Fax Tools and am now receiving faxes OK. It leaves me a bit puzzled, however, as the Fax Tools program is also BVRP and looks identical to the one I deleted??

Many thanks for your help.

Artie18