Norton AV- known to cause crashes ?

[Parangles]

I deleted Norton 2000 recently which caused a major crash and just got back up. Installed Norton 2004 a couple of days ago and was pasting into a email last night and got a freeze, then blue screen, and it would only reboot into safe mode.
I deleted about 6 Symantec items in startup and it rebooted OK. Have I got some conflict with Eudora ? Has anyone else
had problems with Norton AV ?
Thanks.

[HAL9000]

The only Symantec product I have had issues with is the Norton Utilities.. everything else seems to work fine.

[Panama Red]

Only time I've had that trouble was when the machine originally came with McAfee and there were some remnants of McAfee still on the system.

[pam123]

The one time I ever had problems it turned out to be the DSL connection not Norton's AV.
Verizon got it wrong and, thanks to Morriswindgate, removing Norton's wasn't the trial it could have been ( thank you Chief!) but it also wasn't necessary.
The AV is the only thing of theirs I use so I can't tell you about the rest.
Yes, it can cause problems, but it's been good to me from 2001 to 2003.

[Parangles]

Well I can't live without AV so I'll have to give it another try.
I tried to run it on a restricted basis but it will not run unless
all of its " recommended" options are checked..and I could not get it to run properly if the start up items were deleted.
Thanks for the feedback.

[glc]

If Norton is giving you grief, try AVG or the free EZTrust. I prefer Norton, but there are decent alternatives out there.

[Parangles]

Some good ideas here on Eudora site if anyone is running
Norton AV and older (4x & 5x) Eudora and having problems:
http://www.eudora.com/techsupport/kb/1740hq.html

[All Righty Then]

Uninstall any other virus programs that you may have on your computer. Virus programs tend to conflict with one another. Also firewalls may cause this also.

Use uninstall or the add/remove program to remove software...do not delete folders because keys will still be left in your registry which will still cause software conflicts.

Also if you are using windows XP you must turn off the system restore before you uninstall your virus programs. One of the features of Windows Me/XP is System Restore. This feature, which is enabled by default, is used by Windows to restore files on your computer in case they become damaged. Windows keeps the restore information in the _RESTORE folder.When you disable System Restore and restart the computer, it will purge the contents of the _RESTORE folder. (This will, of course, remove all existing restore points, which will prevent you from using System Restore to return to a previous system status. Once you re-enable System Restore, it will begin building new restore points.)

Click on start...right click on my computer...click properties...click system restore tab and check the box (Turn off system restore) then click apply then ok. Then to turn system restore back on just reverse the process.

[glc]

What is the point of system restore if you have to nuke it to uninstall something?

[All Righty Then]

System restore is good if you have made changes to files such as incorrect/corrupt .dll versions, or changes to the registry either by deleting or adding registry keys. Its a quick way of puting your computer back to where it was without reinstalling your OS.

In other circumstances, System restore is not good because it will save and restore viruses to your system. It will also restore old directX versions, reinstall uninstalled software, deleted files, old microsoft updates, etc. So, at times system restore needs to be purged before certain new updated changes can take effect, otherwise you will be spinning your wheels by doing the same thing over and over again.

Just imagine deleting a virus or uninstalling an old anti-virus program/old updates only to find it back on your system again due to system restore! :mad:

[glc]

System restore will not undo changes you make all by itself. You have to RUN it to do it. It's not that difficult to keep track of your restore points if you name them when you make them.

[Parangles]

Sorry, 98SE. No other AV except what came in BIOS\CMOS.
( or is it a part of DOS?) Should I disable that ?
I use ' Uninstaller ' from Network Assocs. which still leaves
some registry entries behind, as do most programs own uninstall feature.

[glc]

All the BIOS antivirus does is write protect the boot sector.

I question the wisdom of using a 3rd party uninstaller.

[Parangles]

The backup\restore feature of the 3rd party uninstaller is what
made me use it. But you are right, when I crashed immediatly after uninstalling the NortonAV, and then restored from the "uninstaller" it did not get me out of safe mode- ie it was useless.