Can't open Add/Remove Programs

[leonid95]

When trying to open Add/Remove Programs, keep getting the message "an unexpected error occurred. Object doesn't support property or method. res://sp3res.dll/default.hta. Line:82
Problem just appeared 12/24/03 after I fixed a .url short cut problem, but I don't see any relationship

[morriswindgate]

From another forum (it might work but there was no response there)


You can fix this problem typing in command-box:

REGSVR32 APPWIZ.CPL


This is the official Microsoft fix

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q266/6/68.ASP&NoWebContent=1&NoWebContent=1

[leonid95]

APPWIZ.CPL and not sp3res.dll? the former didn't appear as in the MS KB article. Last thing I need is to corrupt the registry. I can back it up & restore it, but why take thre risk?

[leonid95]

correction: the former,and not the latter, did appear in the MS KB article.

[Redo40]

If you're using XP, just restore it to a time before the problem started.

[bailey]

yes the restore would be the best way to correct the problem

[leonid95]

Using Win2k Pro and not XP...any other suggestions?

[bailey]

run system file checker
it will repaire any bad system files

[Redo40]

If SFC doesn't do the trick, press F8 while booting to get to the boot menu and select "Last known good configuration", then enter and see if that helps.

[leonid95]

Neither SFC nor Restore fixed the problem...also ran 3 spyware apps (Pest Patrol, Ad-aware & SpyHunter) and a trojan app (TrojanHunter) - no spyware or trojans...reinstalled Win2K, SP4but still have the problem.

[Redo40]

I found this on another site...it's worth a try:
Click Start, Run, and copy and paste the line below (it is case sensitive).

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE"
/g "C:\WINDOWS\IE Uninstall Log.Txt"

Choose Repair Internet Explorer and restart.

[Redo40]

If that doesn't do the job try this one:
> Error in Script
> ...
> URL: file ://C:\winnt\Web\dialup.htt

or this one

> Error in Script
> ...
> URL res://sp3res.dll/default.hta

You can fix this problem typing in command-box:

REGSVR32 APPWIZ.CPL

Keep us posted on what if anything that works.

[leonid95]

Redo40: Neither of the suggested fixes worked...also tried the following with no better luck:
1. ran sfc/scannow & sfc/purgecache
2. Ran RESTORE (f8 on restart)
3. Ran 3 spyware apps. (Ad-aware, Pest Patrol & SpyHunter...no spyware.
4. Ran TrojanHunter - no trojans
Anyother suggestions.
5. Reinstalled Win2K, SP4

[leonid95]

Redo40: I stand corrected...I tried the first fix a second time & it worked...probably because I was very careful when I typed it in and included " at the end.
Thanks much for your help.

[Redo40]

Good deal, glad it worked for ya.