Attempt to install eTrust v7 for MS Win Serv '03 locked up PC! Help please!

[docw]

Hope this the proper place to ask this question. If not, please direct me, and I will repost it, if necessary, thanks.

As a result of downloading and attempting to complete installation of CA's eTrust Antivirus v7 for Microsoft Windows Server 2003 on my 'test' laptop locked it up when rebooting to complete the install. Several subsequent attempts to sign on to Windows resulted in repeated lock up as it attmpted to set my personbal settings. Eventually, took at least an agonizing hour or more to get to the desktop! FWIW, appearance of the hourglass seems to show something running and I remained locked up, sadly! Control Alt Delete would not help! I cant' get to the Uninstall or to the Add/Remove menu now either!

Any suggestions as to how I might/should proceed? Thanks very much in advance!

-Mark

[Redo40]

I'm not familiar with Microsoft Windows Server 2003, but can you boot into safe mode and perhaps uninstall it?

[docw]

Thanks for the quick reply!

Actually I have not yet deployed Win Serv '03 as we are testing it now.

This eTrust is supposedly a 'top flight' Antiviral solution for pretty much everything, as I understand it. This Computer Associates eTrust v7 software was installed on my HP laptop just to try to check it out! My thinking had been that I'd thought I'd do this first, before installing the new Windows Office System '03, so that if necessary and I had to, I could easily just "easily" roll back to the prior functioning state of the last good configuration of my Win XP Pro! Should have thought a bit harder I guess! ;)

FWIW, I also had an old Norton Antivirus '02 and a deactivated current version of AntiVir, the free personal addition, or at least I'd thought it/they were not active! It almost seems as if the cpu an/or memory are just tied up somehow.

Needless to say, I wish I had not tried it now! :)

Thanks again,

Mark

[Redo40]

Will the computer boot to safe mode? If it will, go into msconfig and make sure Norton's is not checked to start up...it sounds like the 2 may be trying to run at the same time and is confusing windows.