internet connection problem

[enhanced08]

i just got a new computer for x-mas and it wont connect to the internet! i have 2 other computers in the house that connect to the same provider just fine. this new one will dial into the ISP but wont connect. the modem works fine, i registered a few programs with it. but it has an error 777. which is something about the modem being offline or out of order or something.
the other 2 computers that will connect have V.90 modems and the new one is a V.92, would this be a problem? i think its a problem with the ISP, i'm going to call tomorrow but i figured i would ask here first. thanks!

[bailey]

I would double check your settings, sounds like something is set wrong.

did you go to the device manager and see if everything looks ok.

[enhanced08]

yup, i've checked everything a few times, even had my dad look at it.

[Redo40]

What modem is listed in the device manager?

[enhanced08]

56kbps Internal Modem

[Redo40]

What name brand is the modem supposed to be...XP will sometimes load a generic driver for the modem before you can point it to the right driver. You may want to try updating the driver with the cd that came with the computer. I had to go out the other night for that very reason. Just a thought.

[enhanced08]

i'll try that, my dad set the computer up before i could, and i know more about them than he does. i was reading one of the books that came with it about installing drivers for the modem, but he said it was installed and all, but i'll try it.