was my newegg vid card broke?

[Noldster]

Ok I bought a PowerColor ATI Radeon 9600 128MB vid card from www.newegg.com. It didnt work in my new build so I sent it back RMA REPAIR. So a few days later I get this e-mail.

"This is an automated E-mail for your RMA# 10208054.Please do not reply!

This email is to confirm your RMA# 10208054 has been successfully received on
12/29/2003:

Please note your package has not been opened yet. Additional email will be sent
to you after we check your RMA package.

Please always allow 2-3 working days for all RMA to process."

Then yestuday I got this e-mail:

"This is an automated E-mail for your RMA# 10208054.Please do not reply!

The following item was received on 1/5/2004:

14-131-404 VGA PWRCLR|RADEON9600 128MB RTL (Quantity: 1 )


Type of RMA: RMA Repair

Note from Newegg.com:

Please allow 2-3 working days from this E-mail for RMA to process.

Due to item availability, some repair RMAs maybe delayed and/or changed to
refund."

So I go onto the website and it says under RMA Status "Your RMA was received on: 12/29/2003
REFUND: We have refunded your account with new Invoice# 4139403 On 01/06/2004 for the total amount of $119.00"

Does that mean the video card was actually bad like I thought since they are refunding it or do they not even test it after I send it back?

[Panama Red]

It sure sounds like they accepted it as defective if they've given you credit. If you want to know the final status, why don't you send them a new email, reference your rma # and ask for verifcation that it was defective? Newegg is the only one that can give you a truly valid answer.

[bosco]

Yep, sounds like they refunded your $$.
Best way to be sure is to call them and ask. I have for the same reason.
There is a toll free number. It will be painless. They're good to their customers. ;)

Newegg Customer Service Phone Number:
Toll Free: (800) 390-1119