Modem not recognized

[lga]

I installed Win95 on a Packard Bell Legend MT MM with a 486-DX2 microprocessor, it had no operating system installed. The modem is a PB24DBF Modem Fax S/R set on Com1 IRQ4 and it is not recognized. There is no conflict in the Device Manager and it is set on the right port. When I highlight the port the modem is installed on and click "More Info" in the Diagonositics tab in Modems, in the Control Panel I receive the following:

AT10-AT13 have no errors
AT14=Return current modem settings
AT15=Return NVRam settings
AT16=Return link diagnostics
AT17=Return product configuration

The computer seems to be working fine, except for the modem problem, but I'm new to this. Any help would be greatly appreciated. Thanks!

[gunrunnerjohn]

If you get proper diagnostics, how can the modem not be recognized? If you mean it won't make a connection, the most common modem failure is the off-hook relay circuit, perhaps that's what's really dead.

[lga]

You are right, I can not make a connection to the Internet. What do I need to do to fix this? I know nothing about the off-hook relay circuit. I told you I'm new at this and I think I just proved that.

Thanks for your help!

[glc]

In order to connect to the Internet, you need to configure a dialup networking connection.

[gunrunnerjohn]

Back to the basics! :)

[lga]

I rechecked the dailup connection, followed the Help file, changed the line from the computer to the phone line, checked that they are connected properly and in the right place and everything appears to be correct.

I used Check It utilities and ran a test on the modem. The test results...

Base AT Commands-failed
ATV1-no response
Detect Dailtone-failed
Remote Test-couldn't initialize the modem
Is modem responding-yes

Another computer I have uses this same phone line with no problem.

Any suggestions? Any help will be appreciated. Thanks.

[gunrunnerjohn]

This seems to point to the problem I mentioned, the computer is unable to go Off Hook to connect to the phone line. It has all the earmarks of a bad modem.