AntiViral System: Win 98SE's ShutDown problems

[kram 2.0]

Hey (sorry for the elaborate ambiguous title),

After getting NOD32 for my computer, I was constantly getting a freeze up just before shutting down. Now, this happened more frequently when I had TrendMicro PC-Cillin. Does anyone know what this is about? Or is more detail necessary?

Thanks,
kram

[kram 2.0]

*bump*
My computer is about to run out on the NOD32 evaluation and I need to decide whether that is at fault or not. If you can offer any help, that would be greatly appreciated.

Thanks,
kram

[GaryRouth]

Well, you could disconnect from any networks (logoff, unplug or disable any wired or wireless connections) and uninstall the NOD32 & see if the shutdown problems stop.

Not much of a support site for the program - they basically only offer a manual, FAQs, and e-mails to tech support. The "Knowledge Base" on their site is not a searchable database, but just a webpage title for a FAQs page and some Virus Definitions pages.

Shutdown issues and Windows 98 have a fair history: check in over at http://www.aumha.org and look at the Win98 shutdown pages. You'll notice the troubleshooters have several steps. You'll also see in there a shutdown patch that Microsoft issued a while back to deal with some of the problems. Check it out = since you've had this same issue before with a different AV program, you're going to need to check fairly extensively to identify the exact cause.

Best of luck
. . . Gary

[glc]

Check your NOD32 configuration for scanning floppies on shutdown and disable it if it exists - Norton used to do this by default and this used to cause shutdown issues.

[kram 2.0]

Yes, the NOD32 has a floppy detection feature prior to its shut down. I'll see what happens when I turn it off.

Also, this problem actually started when I got TrendMicro's PC-Cillin. My computer was pretty fresh before getting that antivirus, now its pretty clogged up.

Thanks guys - I really really appreciate your helping me. I will hope that speak to you once I try some of your suggestions.


Thanks,
kram

[GaryRouth]

kram - I thought I'd post a link here for the manual removal instructions for TrendMicro's PCillin 2003 - you could take a look to see if all of it truly uninstalled or not. Incomplete uninstalls can cause trouble, and it can't hurt to look: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=15502

(If you had any other major installs/uninstalls just before the problem started you can check on those too - the well-known vendors tend to have either fairly detailed manual uninstall instructions, or an automated uninstall tool that often cleans more thoroughly than the Add/Remove Programs applet)

Just a thought.
. . . Gary

[I like glc's idea about the floppy drive scan, too. My Norton clunks pretty hard on my floppy drives at both startup and shutdown. Somewhere I remember that ACPI and APM schemes were involved with the shutdown/floppy scan problem. . .]