Hangs on Restart

[tacoeater]

Have two identical Acer Aspire MTII PII 333 computers on the bench. Both computers hang at the Acer splash screen when you restart during installations. What could be the cause of this? If you shut the computer down and then start it works fine.

[Panama Red]

If they are running 98 or 98se, I think an update will fix it. Have you run all the windows updates in them yet?

[tacoeater]

no i have not. would that be driver updates or just what type of update would it be.
thanks for your reply!

[Panama Red]

Not driver updates, just the regular Microsoft Windows Updates. You probably have an icon in the start menu. If not, open Internet Explorer, click on tools and you'll find a link there too. Just run all the critical updates and then be selective in the "recommended" updates area. I stay away from the auto notification (there aren't anymore), .net framework, euro conversion and languages. Good luck.

[tacoeater]

updates did not fix it.
they shut down fine but anytime you choose reboot during a software installation or during shutdown it hangs at the acer spash screen when it is trying to come back up. nobody has any experience with this kinda demon?
help
alan

[Panama Red]

Did you check the bios for "quick boot enabled"? Also, disable virus scan of boot in bios to see if that is causing the problem.

[stylin19]

You might want to try:
in "msconfig"
select "advanced"
check "disable fast shutdown"
click "ok" then "ok"

then "yes" for restart.


you might want totake a look at this also
http://www.aumha.org/win4/a/shutdown.htm

not much....good luck

[tacoeater]

panama,
should quick boot BE enabled or disabled considering my problem?

stylin19,
i applied shutdown patch already so the disable fast shutdown box is gone.
i had seen the page you suggested. i will try some of the stuff found there.
thanks 2 both of you
alan

[GaryRouth]

The aumha site recommended by stylin19 has many good troubleshooting tips -

One that might help in this case is the Step-by-Step boot [Start tapping the F8 key while the computer is starting to see the Boot Menu, and choose "step-by-step confirmation"]

If it hangs at the same step every time, research what the step is. That might lead to resolving whatever is haywire at that spot. [might need to remove a Registry entry, alter an .ini file, update a driver, etc]

Best of luck
. . . Gary