Kernell32

[DonL1150]

Had a hard drive crash.....replaced it and now trying to get everything operational again. Quicken 2000 is causing major grief and their support area is worthless so I thought I would post here.....you guys are usually right on.

When trying to go online with Quicken for updating stock prices, I get this error message:

QW caused an invalid page fault in
module KERNEL32.DLL at 016f:bff7a138.
Registers:
EAX=0ffffffc CS=016f EIP=bff7a138 EFLGS=00010206
EBX=04fa8b10 SS=0177 ESP=0100f3f8 EBP=0100f42c
ECX=ffffffff DS=0177 ESI=04fa8a70 FS=324f
EDX=00000001 ES=0177 EDI=1000009c GS=0000
Bytes at CS:EIP:
89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
Stack dump:
0100f42c 04fa8a70 00df0000 00017090 bff7b31d 00df0000 04fa8a70 000000a0 00000200 0000030c 5f49c94c 00017090 04fa8a70 0100f474 bff7b962 00df0000

Tried uninstalling and reinstalling Quicken.....same thing. Any thoughts?

[glc]

Just a guess - reinstall, repair, or update Internet Explorer?

[reboot]

Get Quicken installed and all the options set the way you want them, then run SFC and extract kernel32.dll from the CD.

[DonL1150]

Quicken was all set ready to connect to internet. Ran sfc, extracted new kernel32.dll. Still got error message. Reinstalled quicken (4th time), nothing changed. I am stumped.

[glc]

Which version Windows, which version IE?

[DonL1150]

Windows 98 se. IE 5.0

Good point though....prior to the hard drive crash, it was working fine.....and I had Windows 98se with all update patches. Hadn't yet done that.....until this a.m.

Updated Win98 with all patches and upgrated to IE5.5. Uninstalled and reinstalled Quicken. Same problem.

What in the xxxxxx is going on?

[glc]

Try this:

http://www.intuit.com/support/quicken/updates/qkn_updates_q2000manup.html

You also may have a virus.

[bob]

Corrupted .pwl file?

[DonL1150]

glc,

thanks, did upgrade to Ver. 4, still same problem.

What is a pwl file and how do I tell if it is corrupt?

[DonL1150]

BAck again......still have the same problem.......have reformatted the hard drive.......reinstalled quicken......same problem....

Any ideas? Thanks

don

[kraken]

Reinstall OS

Get all patches

"Then" install quicken (why are you using such a crappy bit of programming.)

FDISK andf reformat harddrive if problem persistes.

Use format /u as this will overwrite all sectors and ensure virus deletion (especially after fdisk)

Blue screens can be caused by hardware defects.

[Jade]

A stick of DY-NO-MYTE!!

[DonL1150]

UNBELIEVABLE........

After talking with Intuit techs, they tell me it is a shared file issue. Since I reinstalled TurboTax FIRST after the crash, the Quicken files don't recognize the needed shared files. Had I installed Quicken first, it would have been ok.

Merely delete the Intuit folder, reinstall Quicken, then the shared files are accessible by both.

Told the guy he has to put this simple fix on their website. He agreed.

Good luck.

Thanks for all the tips.

don

[jawaldron]

Thank you for sharing that with us. I was having the same problem but my Financial Institute indicated right up front that it was a shared file issue so fortunately I didn't start formatting my hard drive and all that... :D

But my financial institute also told me that I only had to completely uninstall TurboTax, reboot, then install Quicken 2000. As you know... that did not work because it did not remove the shared INTUIT folder in the Windows directory.:mad: Your message not only resolved the problem, and clarified what was going on, but it also made me realize that I probably did not HAVE to uninstall Turbo Tax either. Just remove the shared files as mentioned above.

I'm sure the INTUIT folder in the Windows directory was the culprit, but there was also in INTUIT folder in my "COMMON FILES" folder in PROGRAM FILES. I took it out too, just to be safe.

Anyway... it is all working now and I wanted to THANK YOU for that very helpful tip!!! By the way, it is now April 30th, almost May, and I still see no mention of any of this on the Intuit web site in spite of what that TECH told you earlier in the month about agreeing that it should be there. - John A. Waldron
Home Email: (jwaldron@ix.netcom.com)

>>UNBELIEVABLE........
>>After talking with Intuit techs...
>>Told the guy he has to put this simple fix on their website. He agreed.