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01-14-2006, 12:02 AM
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#1 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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Newegg issues
Has anyone had this problem with newegg. I bought a video card from them (new retail). I opened the outer shipping box only to discover that the video card box was open and the instead of the card being in the anti-static bag it was in bubble wrap. In fact it was so obviously opened that the disk and all the cords fell out of the retail box and were in the outer shipping box. I RMAed it and am waiting for a new one(it didnt work in my new build).
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01-14-2006, 12:04 AM
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#2 |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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Maybe NewEgg's golden days are in the rearview mirror.
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01-14-2006, 12:07 AM
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#3 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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I even talked to a customer service rep on the phone about my concerns with the open package and she completly blew me off
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01-14-2006, 12:08 AM
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#4 |
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Member (11 bit)
Join Date: Jun 2005
Location: Owosso, MI, USA
Posts: 1,283
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Did you buy the OEM version of the card? If so, that might be how the ship it. Just a thought...................
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01-14-2006, 12:11 AM
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#5 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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nope it was definitly the retail
Last edited by Eriol; 01-14-2006 at 12:15 AM. |
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01-14-2006, 12:16 AM
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#6 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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eVGA 256-P2-N386 Geforce 6800GS 256MB GDDR3 PCI Express x16 Video Card - Retail
Item #: N82E16814130258 This is from the invoice I would post a link, but for some reason I cant find the card on newegg anymore |
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01-14-2006, 12:51 AM
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#7 |
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Wx geek
Join Date: Aug 2005
Location: Indiana
Posts: 6,638
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It wasn't a refurb was it? Of course, I don't think those come with the extras.
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"It is the way of man to make monsters and it is the nature of monsters to destroy their makers." |
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01-14-2006, 01:36 AM
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#8 |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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Yeah. The rep I recently talked to on the phone about my problem sounded burnt out and needed a vacation.
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01-14-2006, 07:48 AM
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#9 |
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Member (14 bit)
Premium Member
Join Date: Jan 2002
Location: The Great NorthWest
Posts: 12,594
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I'm thinking like blue60007 here. It might have been a refurb. I have in the past gotten into a hurry and accidentally clicked on a refurb unit but caught the mistake before the purchase. I'm sure it was not anything deliberate on Newegg's part.
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01-14-2006, 11:12 AM
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#10 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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I suppose that might be a possibility, but I really thought it was new. And its wierd that the product is no longer on newegg
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01-14-2006, 11:25 AM
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#11 |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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That sounds like a refurb then. Or maybe it's out of stock?
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01-14-2006, 10:52 PM
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#12 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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I still think I bought the new one and they sent me an open one. Even if I did buy a refurb, which I dont think I did, it still should have been better protected so that all the parts didnt fall out of the retail box into the shipping box.(especially with electronics)
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01-14-2006, 11:01 PM
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#13 |
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Security Dude
Staff
Join Date: Jun 2003
Location: Derby, Kansas
Posts: 999
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Post on resellerratings.com with your thoughts. Their exec support guy monitors that very closely, and will do just about anything to get you to change their rating back to very good.
I've never had a problem with them, or their customer service. However, if they aren't willing to help through normal means, play hardball and talk to exec support. They'll get it taken care of.
__________________
Tyler A. Thompson Small Business Networking Services Specialist tyler@derbydigital.com |
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01-14-2006, 11:03 PM
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#14 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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thanks for the advice, i think Im going to do that. I bought other stuff from them before and was extremly happy, so I was just suprised this time.
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01-14-2006, 11:16 PM
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#15 |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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Same with me. I bought every part for my computer when I was building it off there and had no problems what so ever. I was even willing to pay the NJ tax for everything because I heard such good things about them and their service. Everything got here a day early and in perfect condition. I don't know if they're beat from Christmas season right now, in the middle of doing inventory or what, but I hope they get back on track.
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01-15-2006, 06:20 AM
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#16 |
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Member (14 bit)
Premium Member
Join Date: Jan 2002
Location: The Great NorthWest
Posts: 12,594
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I *think* that most places use the term "refurb" too loosely and that the term also includes "open box" items. I've purchased only one "refurb" item from Newegg and it was Not a refurb but an open box item. The "refurb" monitor even had hand prints all over it and was not packaged very well.
Also, with the thousands of orders a day (hundreds, at least), it's not humanly possible to be perfect, whether it's Newegg or another company. Even with an occasional screwup, Newegg's rating is very high and above "average." |
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01-15-2006, 02:46 PM
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#17 |
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Member (1 bit)
Join Date: Jan 2006
Posts: 1
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yes all most the same thing happend to me
i bougt a ABIT (SOCKET A) KW7 motherbord and the box looked open and there was not portective thing in the cpu socket but i have ben fighting to get a good socket A motherboard because they stoped make the bords and cpu's (AMD ALTHON XP) so as soon as i placed my order for the board it went out of stock so i got the last one and it is crap i cant get WindowS XP SP1 installed on it because of my crap power supply witch was bought of newegg and i am trying to send the board to abit threw there nice RMA service witch is nice but the amount it of money you need $40 ten to 20 more dollers thats how mutch i payed for board so i am piss of
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01-15-2006, 03:33 PM
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#18 | |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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Quote:
Errr. What? Please use periods when finishing a thought. |
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01-15-2006, 04:27 PM
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#19 | |
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Security Dude
Staff
Join Date: Jun 2003
Location: Derby, Kansas
Posts: 999
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Quote:
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01-15-2006, 04:50 PM
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#20 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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Well I RMAed it and Ill see what I get back, if I receive a good card no harm no foul.
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01-16-2006, 08:16 AM
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#21 |
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Member (14 bit)
Premium Member
Join Date: Jan 2002
Location: The Great NorthWest
Posts: 12,594
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Glad things got cleared up for you, Eriol !
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01-16-2006, 04:58 PM
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#22 |
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Member (7 bit)
Join Date: Jan 2002
Posts: 118
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I'm not sure what the heck is going on at Newegg. I normally have excellent service from them. 2 weeks ago I purchased 10 monitors from them for my clerical area at work. I had my purchasing group order from Newegg it was like pulling teeth to get them to confirm our order. Then I ordered a wireless card and an access point from them over a week ago I still am waiting for it.
I guess I'm just a little disappointed. In the past I would only buy from them. Now I will probably not be so quick to order from them. deck |
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01-16-2006, 06:50 PM
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#23 |
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Member (10 bit)
Join Date: Apr 2005
Location: New Jersey
Posts: 593
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Wow, another bad story. I think they underestimated the Christmas season and were understaffed or something or having problems with their ordering system.
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01-16-2006, 10:05 PM
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#24 |
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Security Dude
Staff
Join Date: Jun 2003
Location: Derby, Kansas
Posts: 999
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No, i don't think its the season. I've ordered lots of stuff over the last two months - probably 5 different orders to me, and 5 to others.
The deal with them and their order verification is based on the credit card company. They are very strict about privacy and authenticity. Things have to line up perfectly for them to do anything on the first order, and if its not, they will call your credit card company themselves and have them authorize it. I don't find this foolish - I find it very safe. |
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01-16-2006, 10:48 PM
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#25 | |
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Avanzato Tecnico
Premium Member
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Location: Illinois
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Quote:
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01-17-2006, 08:54 AM
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#26 |
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Member (7 bit)
Join Date: Oct 2005
Location: Dallas, TX Metro Area
Posts: 83
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I bought the exact same card last week. Mine was also in bubble wrap, but the box was taped shut and sealed and all the cables were in sealed bags and the CD envelope was gummed shut. It never occurred to me that it was a refurb. It works fine and all the parts were there.
eVGA's driver update sucks, though. The file is freakin' huge!! |
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01-17-2006, 06:41 PM
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#27 | |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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Quote:
the title of the product says: eVGA 256-P2-N386 Geforce 6800GS 256MB GDDR3 PCI Express x16 Video Card - Retail Item #: N82E16814130258 since it says retail I wouldnt think its a refurb. |
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01-17-2006, 07:05 PM
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#28 |
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Member (10 bit)
Join Date: Jan 2005
Location: brooklyn, ny
Posts: 920
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how much did it cost u?
refurd is usually way cheaper then retail http://www.evga.com/products/moreinf...256-P2-N386-AX
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"Young people everywhere have been allowed to choose between love and a garbage disposal unit. Everywhere they have chosen the garbage disposal unit." Guy Debord Last edited by nicolaus corelius; 01-17-2006 at 07:16 PM. |
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01-17-2006, 07:50 PM
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#29 |
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Member (8 bit)
Join Date: Dec 2005
Location: Colorado Springs
Posts: 179
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it was 199 without shipping
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01-17-2006, 07:56 PM
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#30 |
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Security Dude
Staff
Join Date: Jun 2003
Location: Derby, Kansas
Posts: 999
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