I bough ASUS to avoid this kind of thing...joke is on me!

[gamehoist]

Well, I'm building a new PC from all new parts bought from newegg for my dad using the Asus A8N-E board. However, I'm having problems getting the floppy drive to work. I tried several different drives (one of them brand new) and 2 different cables and they all give me the same error. The PC won't boot to a Win98 floppy - I get an error 'Floppy Disk(s) fail (80)'. If I boot to XP and try to access the drive I get 'The floppy disk controller returned incosistent results in its registers'.

I called Asus tech support and explained the problem. They, of course had me redo everything (switch cables, flip cables, switch drives...) - no effect. Then the guy said that I need to send the motherboard to them to let them look at it and determine if it was a bad controller. When I asked the guy if he thought it was the controller he said yes. Why can't they just send me a new board and I send them this one back? Instead I have to send it to them and wait until they either fix it or decide to send me a new one. What a load of crap!

Is this normal policy for a board manufacturers? I went name brand because first off, I didn't think there would be any problems in the and if there was, I thought they would treat me like a valued customer. Boy was I wrong on both accounts. Hell, next time I'll go cheaper if this is how it is going to be.

Sorry for the rant. If I just keep this and go with a USB floppy drive or USB 3.5 inch enclosure, can it still boot to floppy if ever need be?

[blue60007]

You might ask them if they can send you a new board (and charge you) and then you send them the suspect board, and they they will credit you your money back once they get the board.

Obviously they can't send you another board without getting the old board back first or charging you (and then crediting you once they get the board).

[gamehoist]

Originally Posted by blue60007 ... Obviously they can't send you another board without getting the old board back first or charging you (and then crediting you once they get the board).

I may call them to see if they will allow me to do that - the guy on the phone was less than polite so I don't see him trying it. I'm guessing they worry that there's nothing wrong with the board and that I'm sending them a perfectly good one - they think it's my fault. Don't know.

I remember a time when I was sent a bad monitor and the company told me that they would send a new monitor, when I recieved the new monitor I was to put the 'bad' monitor in the new monitor's box and write the RMA number all over the box. I guess it's just not done this way anymore. Has anyone gone through this before? How long of a wait time can I really expect?

[FireByyrd]

Hmm.. they should be able to do what your saying they cant. Cross shipment I believe is what its called.... But they can charge you a deposit.