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Old 08-24-2010, 11:28 AM   #1
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Freezing in Starcraft 2

So a few of you might remember my cold start issues (glc). I got my motherboard back and haven't had any cold start issues since. I had 1 blue screen randomly, but it was not on startup, and no random errors or issues. With the exception of a couple audio and video problems, the only issue I have run into is a couple freezes in Starcraft 2. After playing for a while, the game simply froze, accompanied by a generic annoying sound coming my speakers. I think the whole computer froze, because I was unable to alt tab out. Upon restarting my computer, both times I have opened amd overdrive to see temperatures that are fine, and actually are running cooler since the motherboard switch. Any ideas.
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Old 08-24-2010, 04:34 PM   #2
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If it's not a heat issue, it's usually ram issues. Check the ram timings carefully - "auto" preferred, and run memtest86+ on it overnight and see if you can force errors.
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Old 08-24-2010, 04:46 PM   #3
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alright, that's what I figured I might hear. Quick side note thanks again for all of the help with my other issues, I hope they are behind me. I really don't want to rma anything else, but I'll give it a shot soon. Thanks.
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Old 08-24-2010, 05:42 PM   #4
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I have now had my computer freeze 3 times, all in Starcraft 2, I plan on running memtest 86+ over night tonight either way, but I remember through the whole discussion, I had my ram set up at 1.5 v, which I wrongly assumed was correct from people telling me, I went on the side and it said 1.5/1.6*
*check actual ram

so I checked the sticks, it says 1.6 v. Could this cause a problem as I described. upon saving bios, Windows failed to start, then tried that repair thing, it blue screened, so I restarted and clicked start Windows normally, and it started up. I am hoping that changing the settings to 1.6 caused the windows failed startup and blue screen, and that this voltage change will fix my issues, but I am thinking in the end my ram might be bad, just thought I would ask for your input while I have the time.
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Old 08-24-2010, 06:21 PM   #5
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Run the ram at "auto" settings and see what memtest86+ comes up with. If it fails, raise the voltage 0.1 volt and run it again.
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Old 08-24-2010, 06:29 PM   #6
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ok, I'll try that tonight, for now, my room mate wanted me to play, despite the risk, so I'll run that stuff over night and update. Thanks. If I set it at auto, couldn't any errors that arise stem from wrong timings rather than wrong voltage?

I am thinking you meant leave all my settings manually as I have them and change the voltage to auto, etc... so I started doing that

Last edited by struby; 08-24-2010 at 06:54 PM.
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Old 08-24-2010, 09:31 PM   #7
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3 memtest86+ passes at auto dram voltage with no errors. That was the most unhelpful result I was looking for.
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Old 08-24-2010, 09:38 PM   #8
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afterward, I started up my computer, and opened hulu to watch always sunny, frozen before the beginning commercial even ended. No Starcraft 2 involved.
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Old 08-24-2010, 09:57 PM   #9
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ouch, followed by a startup, with a white screen with black and slight colored vertical lines, which to me has video card written all over it, but then it starts fine, with the exception of it saying windows failed to start, I select start windows normally, and it starts normal, then I start hulu, start to play it again, thinking maybe i would fail on video, and it BSODs this time.
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Old 08-24-2010, 10:05 PM   #10
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followed by a restart, I checked temps, and started hulu, this time, shortly in, it just restarted my computer, said nothing. someone suggested baking it, what is that? is that like the xbox fix...***.

and if it's video card, then why the loss of sound at freeze, why the bsod, and why the restart with no freeze?

Last edited by struby; 08-24-2010 at 10:09 PM.
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Old 08-24-2010, 10:10 PM   #11
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what card are you running?
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Old 08-24-2010, 10:37 PM   #12
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Newegg.com - XFX HD-577A-ZNFC Radeon HD 5770 (Juniper XT) 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card

I think it's that guy

sorry for those consecutive updates, but I was updating this and a couple other places at the same time
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Old 08-25-2010, 06:08 AM   #13
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For reference, previous thread:

Blue Screens and Program Crashes - HELP

If the ram passes tests and you have exchanged the mobo, start looking at the video card and PSU.
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Old 08-25-2010, 06:35 AM   #14
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it just passed memtest overnight at 1.6 v. How would I test the video card and psu?

would video card failure cause BSOD and restarts, I thought the freezes made sense, but why those things?

Last edited by struby; 08-25-2010 at 06:40 AM.
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Old 08-25-2010, 08:14 AM   #15
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The only way to test the video card and PSU is by substitution.
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Old 08-25-2010, 08:51 AM   #16
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I only have 1 longshot for any type of substitution, a friend with a built computer that is at school with me, but it's getting outdated. I feel like I should just rma the video card, I wish there was a way for this to NOT take 3 weeks.

edit: Also, last night it failed those 2 times I tried to stream Always Sunny from Hulu, then I went to watch a replay in SC2 to test it, and clicked all around, and no fail...

Last edited by struby; 08-25-2010 at 08:59 AM.
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Old 08-25-2010, 09:24 AM   #17
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Im having the same issues. Perhaps I'll switch back to my old nVidia card and see what's up with that.
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Old 08-25-2010, 10:08 AM   #18
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yes, please let me know. How similar are your issues, different in any ways that are significant?

edit: Isn't there a program that will test the video card and stress it for errors?

and I'm running dvi from my card to monitor, so why would my sound bug out if my gpu failed?

Last edited by struby; 08-25-2010 at 10:59 AM.
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Old 08-25-2010, 11:24 AM   #19
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update, I played a tv show in windows media player full screen for ten minutes with no issues, went online, put on hulu small screen for 5 minutes, no problem, went full screen and after about 2 or 3 seconds, the computer froze and restarted.
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Old 08-25-2010, 11:44 AM   #20
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I am running firefox and Catalyst 10.7, and keep in mind the random Starcraft 2 freezes. I also played a 1080p video on youtube with seemingly no problems on full screen, but then I went back to hulu and shortly have full screen, crash, blue screen errors are as follows:

SYSTEM_SERVICE_EXCEPTION

*** STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80000309A016, 0xFFFFF88009FF1120, 0x0000000000000000)

I think the blue screen actually might have frozen, although I have it set to not auto restart, but it says Dumping physical memory to disk: 45

I figured if it didn't freeze it would go to 100

edit: I found this somewhere
This isn't an answer, this is a generic Microsoft answer. Who selected this as an answer?

I would recommend downloading MemTest 86+, burning the ISO to a CD, and running that to test your RAM. If you have already run this, You can skip over this part at least. One pass will do, but you can keep running it if you feel like it. I didn't have a RAM issue, but after looking at the BIOS, I found something that may have caused my issue. I re-disabled the integrated GPU (which wouldn't have anything to do with this issue, but wasn't helping power consumption) but the thing that i have found that has worked for me is to increase the power that can go to the GPU. I set mine to 200W (I can go as high as 250).

If that doesn't work & you haven't found a solution, I would recommend responding here again - but most-likely I would go to another forum. This one seems to be deserted. I just noticed this post while having a very similar issue, so I figured I'd give it a try.


Hope this will be the solution for you. Oh, also - just as a precaution - I would try reseting your BIOS to default settings before-hand. Mistakes occasionally happen, and simple things can be overlooked.



Shane

Last edited by struby; 08-25-2010 at 11:47 AM.
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Old 08-25-2010, 01:37 PM   #21
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i dont think i would try that particular solution... something tells me there is a reason why PCI slots only carry 75w. sounds like a good way to fry your mobo and take out the graphics card with it.

the most common theme to that stop error is a driver incompatability. check to see if there is more up to date drivers for all of your hardware.
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Old 08-25-2010, 01:57 PM   #22
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I just went through device manager and clicked to update every single device, the only one that updated was something related to sound.

edit: I just updated my bios, I'll see if it helps

Last edited by struby; 08-25-2010 at 02:38 PM.
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Old 08-25-2010, 03:09 PM   #23
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Quote:
Originally Posted by glc View Post
If it's not a heat issue, it's usually ram issues. Check the ram timings carefully - "auto" preferred, and run memtest86+ on it overnight and see if you can force errors.
I say it has to be a RAM issue. My sc2 takes like 1.8+ gb of RAM and in the middle of the game before I enabled page file on my second hard drive, it kept crashing.

Open SC2 and go in a game, check how much RAM % you have in the middle of the game. If it's like 85+ % then yeah it's probably your RAM and you need more.

Also, how much RAM do you have?
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Old 08-25-2010, 03:15 PM   #24
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I have 4 gigs, and I find it hard to believe that streaming always sunny from Hulu could be using very much of it as to cause such a problem. Also, I have thoroughly tested my ram at 2 different voltages. Thank you for your post though, any other thoughts.
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Old 08-25-2010, 04:44 PM   #25
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It has always happened to me WHEN firefox was open in the background. I have 4 gigs of ram, but note that my pagefile WAS disabled.

Go in a game with what you usually have open in the background and in the middle of the game, check your memory usage in task manager at the bottom right corner
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Old 08-25-2010, 04:52 PM   #26
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I'll give it a try next time I play. The issue has happened with nothing open except one firefox window with hulu playing. Nothing involving the game.
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Old 08-25-2010, 05:03 PM   #27
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I updated my bios from F2 to F3d and have been running well for a little bit now, could that have been the problem?
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Old 08-25-2010, 06:10 PM   #28
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Quote:
Originally Posted by struby View Post
I updated my bios from F2 to F3d and have been running well for a little bit now, could that have been the problem?
I thought it was only crashing with SC2.

Yes, it could have fixed the problem.

Give us an update later on if it is fixed and in the reply please tell us your motherboard model.

Edit:
I just read what you said about Catalyst and firefox and the other website. I would definitely think it is a memory problem. Maybe the bios update fixed memory allocation or memory remapping issues.

Last edited by ChoboSeki; 08-25-2010 at 06:12 PM.
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Old 08-25-2010, 09:25 PM   #29
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hopefully, my mobo is GA-870A-UD3, I am doing hard drive tests tonight, then I'll update tomorrow with if it is still running fine and those test results. Thanks.
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Old 08-26-2010, 12:52 AM   #30
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BSOD on alt-tab from games - Windows 7 Forums

Had the same error, same motherboard.

BIOS update most likely fixed it.

here comes another bsod thread - Windows 7 Forums

Another thread, bsod, not sure what error, same motherboard with version F1
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