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05-29-2005, 02:42 PM
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#1 |
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Member (7 bit)
Join Date: Feb 2005
Location: piney woods of east Texas
Posts: 116
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Ready To RMA but Now Drive Tests Good?
I have an IBM/Hitachi 60gb Deskstar that squeaks, freezes and crashes after it gets hot. Then when I go to reboot it I get a message that says "A SMART error has been detected." Then it won't reboot again until it cools off for several hours. I ran the factory drive fitness test "advanced test" and it said “Failure Code 0x72 Defective SMART FAILURE.” So I found out that I still have a little time left on the warranty and I got an RMA number from Hitachi from their website's automated response.
Then last night I wiped out the HDD writing all zeros to it with Darik’s Boot and Nuke so I would not leave any personal info like my credit card numbers or anything on it. Now today I ran the factory Drive Fitness again just to make sure but now it tests as good. Do you think Hitachi will still replace the drive for me? Last edited by whazzzdat; 05-29-2005 at 02:52 PM. |
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05-29-2005, 02:52 PM
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#2 |
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Wrench Bender
Join Date: Dec 2002
Location: Plymouth,MN
Posts: 5,961
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The freezing after it gets hot problem is still there. Since you got a RMA#, send it back.
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"When sliding down the banister of life; look out for splinters pointing up."
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05-29-2005, 03:06 PM
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#3 |
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Member (12 bit)
Join Date: Aug 1999
Location: Secret City (Oak Ridge, TN)
Posts: 3,271
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agreed, once a hard drive starts to fail, never trust it again.
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Last Job ADSL Support Specialist (Tier 2), until It was outsourced overseas. A Plus Certified : Certified Help Desk Professional. Home setup. Comcast Cable, Linksys Router, 10/100 switch, 4 wired PCs, 2 wireless laptops vontar@gmail.com From the Network Admin, In God We Trust, All others we monitor. |
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05-29-2005, 04:35 PM
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#4 |
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Member (7 bit)
Join Date: Feb 2005
Location: piney woods of east Texas
Posts: 116
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Thanks for the advice. I am going to replace it for sure. I am trying to ask if you think the manufacturer will honor the warranty if the drive has to get real hot before it fails? I hope they don't just do a quick test when the drive is cold then say there is nothing wrong with it and send it back to me.
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05-29-2005, 04:54 PM
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#5 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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As long as they get the item with the RMA number, I don't think you'll have any problems.
 Cricket
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