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07-14-2005, 12:31 PM
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#1 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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Scanner Problem
Hey, I have a 6-year old Gateway computer (98 SE) with an HP ScanJet 4200C scanner. Up until a few days ago, as far as I knew the scanner was working. It was unplugged for a while but now I have plugged it back in and when I try to scan something using Paint Shop Pro 6 it just gives me an error message. And when I press the scan button on the scanner itself, the little green light turns orange and stays that way for a while. I have a drivers, software, and everything else installed, the same way they were when the scanner was working. Any ideas as to why it doesn't work? I have check in the Control Panel and it says the scanner is installed but unavilable. Thanks!
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07-14-2005, 02:06 PM
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#2 |
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Ride 'em Cowboy
Join Date: Dec 1999
Location: Dallas, Tx
Posts: 9,018
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What are the exact words in the error message?
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Stand Up 2 Cancer - SU2C |
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07-14-2005, 02:11 PM
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#3 |
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Resident Intel Fanboy
Join Date: Mar 2004
Location: Cincinnati
Posts: 1,669
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Agree with EzyStvy, any specific error messages? It's possible the drivers are corrupted, or a file has been deleted. Reinstall all drivers/software, it's also possible the cable has been damaged, and of course, worst case scenario, the scanner has scanned it's last page.
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...wide is the gate, and broad is the way, that leadeth to destruction, and many there be which go in thereat... |
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07-14-2005, 03:12 PM
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#4 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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Undefined program error has occured [2117].
I get this when I use the Aquire button in PSP6. I comes up with the HP Scan utility and then give that error message. |
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07-14-2005, 03:40 PM
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#5 |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,538
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Scanners can be a pain in the back side, especially with 98. HP should have a "how to uninstall/reinstall" instructions. I'd remove all software and registry entries and reinstall it in the proper sequence. Most times with a scanner you install the software first and then plug in the scanner. But I'm sure that can vary.
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Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns. |
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07-14-2005, 05:28 PM
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#6 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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Yeah, I unistalled the scanner and software. Reinstalled the software and tried to reinstall the scanner, but the computer doesn't recognize it even with the CD in the drive. I also tried installing the scanner on an XP machine, but to no avail. Do you think it's dead?
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07-14-2005, 05:42 PM
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#7 |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,538
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Uninstalling the software may not remove all the entries from the registry. I know with a Visioneer unit I had problems until I read the online instructions on reinstalling. Had to edit the registry and/or remove items from Windows Explorer before reinsalling the software.
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07-14-2005, 05:46 PM
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#8 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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Problem is, I can't get to windows explorer. My computer goes to the blue screen of death and I have to reboot. Happens everytime, I think, unless I go to My Docs.
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07-14-2005, 05:50 PM
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#9 |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,538
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Sounds like you need to correct that problem before you compound it by adding more hardware. Done any adware/spyware/virus scans lately? May be time for an over-the-top repair IF it's clean.
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07-14-2005, 05:53 PM
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#10 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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No scans. We just had this thing reformatted a little while ago, but I could do it again. We just need a new comp.
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07-14-2005, 09:17 PM
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#11 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 36,460
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Are you sure the scanner carriage isn't locked?
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07-14-2005, 10:54 PM
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#12 |
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Chop Chop
Join Date: Jan 2005
Location: St. Louis, MO
Posts: 1,035
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Unlocked. I did an AdAware scan and it found some stuff. But still no improvment.
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