USB PCI card help

[seanarmenta]

hello,

i installed a USB/Firewire PCI card, and when i try to use a USB external hard drive, it freezes my computer. all the drivers are installed, and there are no yellow ! in the device manager. all drivers are updated. device manager does not report any conflicts. i have the latest updated windows stuff, including SP2. the device manager seems to read and list the card properly. there is however, a device manager listing for an unknown device.

some more info:

P4 3GHz HT 800FSB
ASUS P5RD1-V mobo (latest BIOS)
2GB RAM
ASUS EAX550 256MB graphics card installed in PCI-Express 16 slot (working fine)
Firewire Card in PCI 1 (working properly)
USB/Firewire Card in PCI 2 (causing the problems)
PCI 3 slot unoccupied

i have also tried moving the erring card to PCI 3, but same thing.

i do not know what shared IRQ is, nor do i know if it applies here.

any help greatly appreciated.

[seanarmenta]

more info:

IRQ 0 System timer OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 4 Communications Port (COM1) OK
IRQ 5 MPU-401 Compatible MIDI Device OK
IRQ 6 Standard floppy disk controller OK
IRQ 8 System CMOS/real time clock OK
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 12 Microsoft PS/2 Mouse OK
IRQ 13 Numeric data processor OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK
IRQ 17 Texas Instruments OHCI Compliant IEEE 1394 Host Controller OK
IRQ 17 ALi PCI to USB Open Host Controller OK
IRQ 18 ASUS Extreme AX550 Series OK
IRQ 18 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 18 VIA OHCI Compliant IEEE 1394 Host Controller OK
IRQ 18 ALi PCI to USB Open Host Controller OK
IRQ 19 VIA Rev 5 or later USB Universal Host Controller OK
IRQ 19 ALi PCI to USB Open Host Controller OK
IRQ 20 VIA USB 2.0 Enhanced Host Controller OK
IRQ 21 Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller OK
IRQ 21 ULi SATA Controller (M1573) OK
IRQ 22 Microsoft UAA Bus Driver for High Definition Audio OK
IRQ 23 Standard Enhanced PCI to USB Host Controller OK


Conflicts/Sharing

I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x00000060-0x00000060 Motherboard resources
I/O Port 0x00000060-0x00000060 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

I/O Port 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge
I/O Port 0x000003C0-0x000003DF ASUS Extreme AX550 Series

IRQ 21 Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
IRQ 21 ULi SATA Controller (M1573)

I/O Port 0x00000064-0x00000064 Motherboard resources
I/O Port 0x00000064-0x00000064 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

Memory Address 0xFFF80000-0xFFFFFFFF Motherboard resources
Memory Address 0xFFF80000-0xFFFFFFFF System board

I/O Port 0x0000B000-0x0000CFFF PCI standard PCI-to-PCI bridge
I/O Port 0x0000B000-0x0000CFFF ASUS Extreme AX550 Series

IRQ 17 Texas Instruments OHCI Compliant IEEE 1394 Host Controller
IRQ 17 ALi PCI to USB Open Host Controller

Memory Address 0xD0000000-0xDFFFFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xD0000000-0xDFFFFFFF ASUS Extreme AX550 Series

IRQ 18 ASUS Extreme AX550 Series
IRQ 18 VIA Rev 5 or later USB Universal Host Controller
IRQ 18 VIA OHCI Compliant IEEE 1394 Host Controller
IRQ 18 ALi PCI to USB Open Host Controller

IRQ 19 VIA Rev 5 or later USB Universal Host Controller
IRQ 19 ALi PCI to USB Open Host Controller

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge
Memory Address 0xA0000-0xBFFFF ASUS Extreme AX550 Series

I/O Port 0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge
I/O Port 0x000003B0-0x000003BB ASUS Extreme AX550 Series

I/O Port 0x00000D00-0x0000FFFF PCI bus
I/O Port 0x00000D00-0x0000FFFF Motherboard resources

[glc]

Here's my advice. Remove the card. If you need more USB ports than the motherboard offers, get an AC powered USB hub. If you need extra Firewire ports, daisy chain the devices or get a second Firewire-only card IDENTICAL to the existing one.

You have 2 different USB chipsets - the onboard ALi/ULi and the card's Via - and I bet they hate each other.

[seanarmenta]

thanks glc -- you were right on the money!

i bought another card with an ALi chipset, and wouldn't you know it -- it works fine now.