Computer Freezing, help!

[Mrguy123]

It just started yesterday, When I play Battlefield 2 or World Of Warcraft, intime my game freezes it goes to a black screen and IIhear crackly noise inside my mic and screeching..... I'm not sure what it could be...

[doctorgonzo]

Can you please post your system specs?

[Mrguy123]

Where can I go to just copy them and paste them in here?

[doctorgonzo]

Belarc Advisor will tell you.

[Mrguy123]

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. P4C800 Rev 1.xx
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 1019.001 10/06/2004
Drives Memory Modules c,d
160.01 Gigabytes Usable Hard Drive Capacity
124.91 Gigabytes Hard Drive Free Space

DVDRW IDE1004 [CD-ROM drive]
SCSIVAX DVD/CD-ROM SCSI CdRom Device
TDK CDRW5200B [CD-ROM drive]

WDC WD1200JB-00CRA0 [Hard drive] (120.03 GB) -- drive 1, s/n WD-WMA8C4220756, rev 16.06V16, SMART Status: Healthy
WDC WD400BB-75DEA0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WMAD19925830, rev 05.03E05, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 512 MB
Slot 'DIMM3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 39.98 GB 6.06 GB free
d: (NTFS on drive 1) 120.03 GB 118.85 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Mike 1/1/2002 12:01:49 AM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Test never (admin)


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller RADEON 9800 PRO [Display adapter]
RADEON 9800 PRO - Secondary [Display adapter]
NUG QL711V [Monitor] (17.1"vis, October 2004)
Bus Adapters Multimedia
VAX347S SCSI Controller
Standard Enhanced PCI to USB Host Controller (2x)
Standard Universal PCI to USB Host Controller (4x)
VIA Rev 5 or later USB Universal Host Controller (2x) Creative Game Port
Creative SB Audigy 2 ZS (WDM)
Communications Other Devices

1394 Net Adapter
1394 Net Adapter #2
D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B)
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0F:3D:AD:BB:78

Networking Dns Servers: 68.87.64.146
68.87.75.194
OHCI Compliant IEEE 1394 Host Controller
VIA OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (2x)
HID-compliant device (4x)
USB Human Interface Device (5x)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
Generic USB Hub
USB Composite Device
USB Root Hub (8x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/14/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB905915-IE6SP1-20051122.175908 - Critical (details...)
Q885250 - Critical (details...)
Q887472 - Moderate (details...)
Q901190 - Important (details...)
Q911564 - Important (details...)
Q911565 - Critical (details...)
Q911927 - Important (details...)
Q913446 - Important (details...)

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer 6
SP1
KB905915-IE6SP1-20051122.175908 on 12/20/2005 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
SP0
KB904706 on 12/20/2005 (details...)
SP2
KB811113[SP] on 1/21/2006 (details...)
SP3
KB873339 on 1/21/2006 (details...)
KB885835 on 1/21/2006 (details...)
KB885836 on 1/21/2006 (details...)
KB888113 on 1/21/2006 (details...)
KB888302 on 1/21/2006 (details...)
KB890046 on 1/21/2006 (details...)
KB890859 on 1/21/2006 (details...)
KB891781 on 1/21/2006 (details...)
KB893066 on 1/21/2006 (details...)
KB893756 on 1/21/2006 (details...)
KB893803V2 on 12/20/2005 (details...)
KB896358 on 1/21/2006 (details...)
KB896422 on 1/21/2006 (details...)
KB896423 on 1/21/2006 (details...)
Windows XP
SP3 (continued)
KB896424 on 1/21/2006 (details...)
KB896428 on 1/21/2006 (details...)
KB898461 on 12/20/2005 (details...)
KB899587 on 1/21/2006 (details...)
KB899591 on 1/21/2006 (details...)
KB900725 on 1/21/2006 (details...)
KB901017 on 1/21/2006 (details...)
KB901214 on 1/21/2006 (details...)
KB902400 on 1/21/2006 (details...)
KB904706 on 1/1/2002 (details...)
KB905414 on 1/21/2006 (details...)
KB905749 on 1/21/2006 (details...)
KB908519 on 1/21/2006 (details...)
KB910437 on 1/21/2006 (details...)
KB912919 on 1/21/2006 (details...)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 02/14/2006 Microsoft Security Bulletin Summary)
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Unmarked hotfixes lack the data to allow verification


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Software Licenses [Back to Top]

Belarc - Advisor deea9dc9
Microsoft - Internet Explorer 55277-OEM-0048441-95733 (Key: RDRX8-8R6B9-99V89-FYKW3-JCH23)e
Microsoft - WebFldrs XP 12345-111-1111111-48490
Microsoft - Windows Media Encoder 9 Series 69542-446-0218325-04321
Microsoft - Windows XP Home Edition 55277-OEM-0048441-95733 (Key: RDRX8-8R6B9-99V89-FYKW3-JCH23)e

Software Versions (mouse over * for details, click * for location) [Back to Top]
Alcohol 120% Version 1.9 *
Alcohol Soft Development Team Version 1.4 *
Alexander Roshal - WinRAR archiver Version 3.51.0.0 *
Alpha Networks Inc. - ANIWZCS Service Launcher (9x) Version 1, 0, 2, 20724 *
America Online Inc. - AOL On Desktop Version 1, 0, 0, 73 *
America Online, Inc. - AOL Instant Messenger Version 5.9.3690 *
America Online, Inc. - AOL Service Libraries Version 1.4.9.1 *
America Online, Inc. - AOL Uninstaller Version 1.0.0.1 *
Applian Technologies Inc. - Freecorder Version 2.2.1 *
ATI Desktop Component Version 6.14.10.5006 *
ATI External Event Utility for WindowsNT and Windows9X Version 6.14.10.4124.04 *
ATI Multimedia Center Version 8.0 *
ATI Multimedia Center Version 8.1 *
ATI Smart Version 5.13.0024 *
ATI Technologies Inc. - Catalyst Control Centre Version 1.11.0.0 *
ATI Technologies Inc. - Catalyst Control Centre Version 1.2.2195.38619 *
ATI Technologies Inc. HydraVision Control Panel Version 3.21.00.2105 *
ATI Technologies Inc. HydraVision Setup Wizard Version 3.21.00.2105 *
Audiofan MP3 to Wave Converter Version 1.0.0.0 *
Belarc, Inc. - Advisor Version 7.1f *
Blizzard Launcher Version 1, 1, 0, 11 *
Choose Language *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Creative Diagnostics 3 Version 3.10.8.0 *
Creative Graphic Equalizer Version 1.0.0.0 *
Creative Labs Inc. - Speaker Calibrator Application Version 1.00.03.0001-1.00.0130 *
Creative Labs Inc. - THX Setup Console Application Version 1.00.16.0000 *
Creative Product Registration Version 2.3.10.0 *
Creative Restore Defaults Application Version 1, 0, 1, 0 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Sound Blaster Drive Detector Version 1.0.0.0 *
Creative Speaker Settings Version 2.0.0.0 *
Creative Surround Mixer Version 3.0.0.0 *
Creative System Information Version 1, 0, 9, 0 *
Creative Technology - SB Audigy 2 ZS Getting Started Demo Version 1.0.32766.32766 *
Creative Technology Ltd - CMSDVDA Version 1.5.16.0 *
Creative Technology Ltd - CTDVDDET Version 1.0.3.0 *
Creative Technology Ltd - EAX Console Application Version 2.0.0.0 *
Creative Technology Ltd - MDCenter Application Version 1.50.00 *
Creative Technology Ltd. - AudioHQ Version 1.15.0 *
Creative Technology Ltd. - CTChkGph Version 1, 0, 0, 1 *
Creative Techology, Ltd. - SFBM Application Version 1.50.00 *
Creative Updreg Version 1.0.2 *
Creative Volume Control Version 1.0.0.0 *
Creative WaveStudio Version 5.00.00.0 *
D-Link - Wireless LAN Monitor Version 3, 1, 6, 31104 *
Dominating Bytes Design - TeamSpeak 2 Client Version 2.0.32.60 *
Downloader *
EAsy Info *
Elaborate Bytes AG - CloneDVD Version 2, 1, 0, 0 *
Elaborate Bytes CloneDVD Version 2, 4, 3, 1 *
Electronic Arts - EasyInfo 2 Version 2,0,2,5 * Electronic Arts Inc. - EReg Version 1, 0, 0, 59 *
EReg Application Version 3, 0, 0, 0 *
GameSpy Arcade Version 2.00 Build 5218 *
GameSpy GSAPak Version 1.01 *
Indigo Rose Corporation - Setup Factory 6.0 Runtime Module Version 6.0.1.4 *
Inno Setup Version 51.34.0.0 *
InstallDriver Module Version 7.06 *
Launch BF2 Standalone Server *
Lavasoft Ad-Aware SE SE 106 *
LimeWire Version 1, 0, 0, 2 *
Make Torrent *
Maxis, a brand of Electronic Arts - EA Games The Sims Version 1.7 *
Microsoft (R) Windows Media (TM) Stream Editor Version 9.00.00.2980 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3000 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Microsoft® Windows Media™ Encoder Version 9.00.00.2980 *
Microsoft® Windows Media™ File Editor Version 9.00.00.2980 *
Microsoft® Windows Media™ Profile Editor Version 9.00.00.2980 *
Nemisis Communications - NoFear Version 2.00 *
Nemisis Communications - prjDC Version 1.00 *
Nemisis Communications - prjInvis Version 1.02 *
NowSmart Studio - Audio Record Wizard Version 3.99 *
pc-sound-recorder.com - Sound Editor Version 1, 0, 3, 19 *
pc-sound-recorder.com - Sound Recorder Version 1, 0, 3, 19 *
Play Battlefield 2 *
Probe V2.21.07 *
Project Selector *
Rocket Division Software - StarWind Version 2.6.1 Build 0x20050401 *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
Sateira CD&DVD Burner Version 2.4 *
Sateira Software - DropToCD Lite Version 2.4 *
Sateira Software - Image Burner Version 2.4 *
Sateira Software - Session Commander Version 2.4 *
Shareaza Skin Installer Version 0, 0, 0, 0 *
Shareaza Version 2, 2, 1, 0 *
Star Wars Galaxies *
Streamcast Networks, Inc - Morpheus Version 1.0.0.1 *
StyleXP Application Version 0, 30, 0, 0 *
StyleXPService Module Version 0, 20, 0, 3000 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 3 Version 5.0.30.7 *
svced *
Ventrilo Application Version 2, 3, 0, 0 *

[doctorgonzo]

Is this a store-bought computer or one that you put together yourself? If it is store-bought, a brand and model would be helpful.

[Mrguy123]

Put it together myself, but it has a Dell CPU still in it... I built this about two years ago soo....

[doctorgonzo]

Are all the fans working on the CPU, video card, etc.? Try playing those games with the side of the case off to see if it still happens, as it may be a heat issue.

Do you know the brand of the PSU that you have?

[Mrguy123]

Brand is Thermaltake...

[glc]

You need to install the Intel chipset drivers from the motherboard CD. My clue that you didn't is it's showing a standard IDE controller, not an Intel Ultra ATA controller. Because of this, the AGP system may not be running properly.

[Mrguy123]

Did that but it is still doing it, could it be a video situation or heat? I mean it just started doing this two days ago.... Only when I play games...

[Mrguy123]

Also, my computer's CPu temp is usually around 60C and the motherboard temp is around 25C when playing games... Could it be too hot and its locking up? What should I do?

[sgtspector]

I get the same thing sporadically when using my pc to play games like battlefield 2 and Joint Operations. I have an ASUS board and creative soundblaster audigy platinum, the original one. I have heard it may be an issue with creative soundcards and Nforce chipset but you dont have one so it may some other component of the asus mobo and creative sound card. Do you have the most recent drivers from creative?

[Mrguy123]

I just tried that, it still happens...

[Mrguy123]

I just downloaded the new drivers and installed them but it happened after still...

[glc]

If you have a Northwood CPU showing 60C for its temperature, you don't have the heatsink installed properly or it's clogged with dust.

[Mrguy123]

I'll have to get rid of the dust there is ALOT clogging inside the cpu fan could that be doing it? I just had it happen and when i rebooted it said Microsoft crash and it said it suspects a device failure....

[jayb1234]

Yes that is likely the cause, get a can of air and blow that dust out of there. Jam the fans with something nonconductive so they don't spin while you are blowing it out.

[Mrguy123]

I replaced the video card and so far no freezes.. I had an ATI Radeon 9800..

[glc]

Overheating video card will do that every time!

[Mrguy123]

GLC, how can I cool it down while it runs?

[glc]

Clean ALL the dust out of EVERYTHING - review your case cooling methods.

[Mrguy123]

Should I try leaving the side case off also?

[Alaron]

Leaving the side of your case off is not a good long term solution since it will get dusty.

I would make sure you have proper airflow, with intake fans at the front, exhaust in the rear and clean cabling. If all else fails, there is always a slot cooler.