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Old 08-07-2007, 08:42 PM   #1
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Question INSPIRON9400 report processor error!
details:

***processor microcode update failure***
the revision of processor in the system is not supported.strike the f1 key to continue,f2 to run the setup utility.

what's wrong with this situation?it is new machine,anybody help me?thanks
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Old 08-07-2007, 08:45 PM   #2
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this is a laptop right?
Did you do any upgrading to it? or is just a brand new laptop you bought?
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Old 08-07-2007, 08:58 PM   #3
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thanks for your response.
yes,it is laptop.


< Processor >
Model: Intel(R) Core(TM)2 CPU T5600 @
1.83GHz
Speed: 1.83GHz
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Mobile, Dual-Core
Internal Data Cache: 2x 32kB Synchronous, Write-Thru, 8-way set,
64 byte line size
L2 On-board Cache: 2MB ECC Synchronous, ATC, 8-way set, 64 byte
line size, 2 threads sharing

Mobile Intel(R) 945PM Express Chipset
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Old 08-07-2007, 09:35 PM   #4
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and it is new production.
Attached Files
File Type: txt detail configuration.txt (41.0 KB, 53 views)
Last edited by kkndlong; 08-07-2007 at 09:40 PM.
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Old 08-07-2007, 09:43 PM   #5
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CRASH
i had capture screen,please check it,thanks.
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File Type: jpg INS9400.JPG (48.8 KB, 30 views)
Last edited by kkndlong; 08-07-2007 at 09:46 PM.
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Old 08-07-2007, 09:53 PM   #6
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Seems like DELL didn't put an updated BIOS on the motherboard, which is odd. If you haven't changed the processor, I'd give DELL a call and see what they say. It may be possible to update the bios using the unsupported CPU, but it may not. If it's not, the usual route is to get a cheap, compatible CPU, but since you bought this retail, DELL should have to fix the issue for you.
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Old 08-07-2007, 09:56 PM   #7
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You answered this question.
Quote:
Originally Posted by Chazell29
this is a laptop right?
But not this one.
Quote:
Originally Posted by Chazell29
Did you do any upgrading to it? or is just a brand new laptop you bought?
Has anything been done to the processor? Is it still in warranty?
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Old 08-07-2007, 09:59 PM   #8
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Quote:
Originally Posted by mairving
You answered this question.


But not this one.


Has anything been done to the processor? Is it still in warranty?
Thats what I was tryign to get to, ive seen this problem with a processor upgrade and the voltages not being supported.
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Old 08-07-2007, 09:59 PM   #9
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I remembered seeing that message before when I had a server with a dual Zeon processors that didn't match exactly. It would still boot up but you had to press F1 everytime. Not too good if you were remote.
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Old 08-07-2007, 10:16 PM   #10
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Quote:
Originally Posted by mairving
You answered this question.


But not this one.


Has anything been done to the processor? Is it still in warranty?
oh,sorry.i don't know for upgrade,but the machine no warranty.it is secondhand.
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Old 08-07-2007, 10:23 PM   #11
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Quote:
Originally Posted by kkndlong
oh,sorry.i don't know for upgrade,but the machine no warranty.it is secondhand.
You dont know if its upgraded...?
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Old 08-07-2007, 10:34 PM   #12
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Quote:
Originally Posted by Chazell29
You dont know if its upgraded...?
yes,it is secondhand machine,the first time power on appear this problem.but strike f1 can boot vista,if need upgrade bios?and it is processor and motherboard compatibility problem?
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Old 08-07-2007, 10:41 PM   #13
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Quote:
Originally Posted by LeftyAce
Seems like DELL didn't put an updated BIOS on the motherboard, which is odd. If you haven't changed the processor, I'd give DELL a call and see what they say. It may be possible to update the bios using the unsupported CPU, but it may not. If it's not, the usual route is to get a cheap, compatible CPU, but since you bought this retail, DELL should have to fix the issue for you.
thankk you,it is secondhand machine,maybe processor changed,is it compatibility problem,need replace hardware ?if need degrade bios version?
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Old 08-07-2007, 10:44 PM   #14
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Quote:
Originally Posted by kkndlong
thankk you,it is secondhand machine,maybe processor changed,is it compatibility problem,need replace hardware ?if need degrade bios version?
Shouldn't be compatibility, i googled and found this from intels website "Supports Intel® Core™ Duo and Intel® Core™ Solo processors" for that chipset. So we can scratch that off the list.
Last edited by Chazell29; 08-07-2007 at 10:51 PM.
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Old 08-07-2007, 11:47 PM   #15
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Quote:
Originally Posted by Chazell29
Shouldn't be compatibility, i googled and found this from intels website "Supports Intel® Core™ Duo and Intel® Core™ Solo processors" for that chipset. So we can scratch that off the list.
ok,how to fix this issue?upgrade bios?change processor?change motherboard......
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Old 08-07-2007, 11:55 PM   #16
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Quote:
Originally Posted by LeftyAce
Seems like DELL didn't put an updated BIOS on the motherboard, which is odd. If you haven't changed the processor, I'd give DELL a call and see what they say. It may be possible to update the bios using the unsupported CPU, but it may not. If it's not, the usual route is to get a cheap, compatible CPU, but since you bought this retail, DELL should have to fix the issue for you.
thanks.how to fix this issue?upgrade bios?change processor?change motherboard......
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Old 08-08-2007, 12:11 AM   #17
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Quote:
Originally Posted by kkndlong
thanks.how to fix this issue?upgrade bios?change processor?change motherboard......
try updating your bios.
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Old 08-09-2007, 12:31 AM   #18
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Quote:
Originally Posted by Chazell29
try updating your bios.
i upgrade bios to A07(the last version),machine occur no post.it is terrible!
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Old 08-13-2007, 02:25 AM   #19
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i replace motherboard,system ok.thanks
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