HP printer install says it cannot find usb.inf

[TallTravel]

When installing a HP Office Jet All in One Printer on a Windows XP Media Edition workstation, I ran the HP printer install disk and get this message:


Issues stopping installation

Issue:

USB.inf

This file does not exist or is the incorrect version and is required for installation to continue.

I spent some time on Microsoft's web site looking for a newer version, with no luck. The workstation is two years old. I also searched the workstation and cannot find another version.

Surely this cannot be that complicated, eh?

Any suggestions?

[not important]

Download the USB.INF file from the link below--Unzip the downloaded file and extract the "USB.INF" file to the C: / Windows / inf folder.
http://inf.pandageek.com/files/u/USB.INF/USB.INF.html

[TallTravel]

Originally Posted by not important Download the USB.INF file from the link below--Unzip the downloaded file and extract the "USB.INF" file to the C: / Windows / inf folder. http://inf.pandageek.com/files/u/USB.INF/USB.INF.html

I did just this, and discovered something interesting just as I tried to save it to the folder you mention above: I cannot find the inf folder within the C:/windows/ folder.

That is surely part of the problem, eh? I did a search of every folder within windows folder, didn't find it, tried to create one, and the system told me it already had a folder named inf.

Could it be a hidden folder of some time, or could I have unknowingly hidden it at some point in the past? I use lots of usb devices, and all of them work fine until this one.

[glc]

You need to enable display of hidden and system files and folders in your folder options. While you are in there, I also recommend you unhide the extensions for known file types.

[not important]

My apologies. Yes, it is a hidden folder.
With the Windows folder open clik on "Tools" / Select "Folder Options" / "View" / "Hidden Files and Folders" / put a tick in "Show Hidden Files and Folders".