Problem with hp 930c printer

[Miniman7]

PLEASE HELP!!!...I have a HP Deskjet 930c Printer connected via USB.
It's been running fine for the last 12 months, but when i try to print a doc now it will only print the first few lines then stops functioning, the power light is still on but it will not let me feed the paper out unless i switch it off and on again. My computer will then after awhile give me an error message briefly saying printer my be offline unable to print. All computer functions then seem to slow down regards opening files etc, and will freeze or fatel error messages pop up.I have tried uninstalling and reinstalling the original and new version usb drivers to no success. The only change to the computer system in the last few weeks is ive installed a network card for cable broadband internet. Unfortunatly im not sure if the printer had this problem before or after, its the first time ive tried to print in 3 weeks.Any help would be very gratefull.
Please let me know if you need more system info. Thanks Miniman7

[edrod13]

Miniman,

I have had some problems with a HP 950 and believe it or not HP's website had a lot of information over my issue. I would try them if you haven't.

Edrod13

[Miniman7]

Thanks for the suggestion Edrod13,
I have tried the hp site but could not find any help, i also sent email to their support and they replied it must be an IRQ problem contact your manufacturer. But i dont know any thin about IRQ's and i built the pc so i dont know who to contact.
PLEASE HELP !!!! You dont relise how much you use a printer until you have'nt got one.
Thanks Miniman7

Abit KT7 Raid
1 Gig Thunderbird
30 Mb Hard Drive
256k Ram
Windows 98Se
Atapi 40x Cd Rom
Traxdata cdrw2260 (internal)
3D Prophit 4000Xt
Mentor 10/100 Mbps fast ethernet card
Turbo-Media wireless Keyboard (ps/2)
Microsoft optical trackball (usb)
Avision AC260 Scanner (parrallel)
HP 930c Printer (usb)
Conexant PCI 56k Modem
Genius tablet (ps/2)

[edrod13]

Have you tried to re-install the printer software and not anything related to the USB. Also I have a 932C and I can do USB/PARRALEL, does yours? Since you istalled a NIC it might be sharing the same IRQ as the USB's and sometimes USB's do not like to share. Right click on my computer and go into properties, then into device manager. Then in the the device window double click on the small computer icon which will pop up an IRQ window and post them back to see if anything could be sharing. If you have a Parrallel cable I would try that for a temp fix since like you said not having a printer when you need one sucks! If you are sharing IRQ's you can try moving the NIC over to another slot or maybe disabling your com ports so that it can free some IRQ's up assuming that you do not use the serial ports. HTH

Edrod13

[Miniman7]

Here is a list of everything i could find (it all means nothing to me)

IRQ 5 VIA Tech 3038 PCI to USB Universal Host Controller
IRQ 5 VIA Tech 3038 PCI to USB Universal Host Controller
IRQ 5 ACPI IRQ Holder for PCI IRQ Steering
IRQ 10 3D Prophet 4000XT
IRQ 10 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 Realtek RTL8139(A/B/C/8130) PCI Fast Ethernet NIC
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 12 CMI8738/C3DX PCI Audio Device
IRQ 12 Conexant PCI Modem Enumerator
IRQ 12 ACPI IRQ Holder for PCI IRQ Steering
IRQ 14 Primary IDE controller (dual fifo)
IRQ 14 VIA Bus Master PCI IDE Controller
IRQ 15 Secondary IDE controller (dual fifo)
IRQ 15 VIA Bus Master PCI IDE Controller


0 System timer
1 Standard 101/102-Key or Microsoft Natural Keyboard
2 Programmable interrupt controller
3 Communications Port (COM2)
4 Communications Port (COM1)
5 VIA Tech 3038 PCI to USB Universal Host Controller
5 VIA Tech 3038 PCI to USB Universal Host Controller
5 ACPI IRQ Holder for PCI IRQ Steering
6 Standard Floppy Disk Controller
7 Printer Port (LPT1)
8 System CMOS/real time clock
9 SCI IRQ used by ACPI bus
10 3D Prophet 4000XT
10 ACPI IRQ Holder for PCI IRQ Steering
11 Realtek RTL8139(A/B/C/8130) PCI Fast Ethernet NIC
11 ACPI IRQ Holder for PCI IRQ Steering
12 CMI8738/C3DX PCI Audio Device
12 Conexant PCI Modem Enumerator
12 ACPI IRQ Holder for PCI IRQ Steering
13 Numeric data processor
14 Primary IDE controller (dual fifo)
14 VIA Bus Master PCI IDE Controller
15 Secondary IDE controller (dual fifo)
15 VIA Bus Master PCI IDE Controller

Hope this makes sense to you,i am going to try the parellel option i just need to wait till i can get the cash for the cable and pci port card
Thanks Miniman7

[edrod13]

I cannot see any problem with the IRQ assignments. I cant tell you that on HP's site they have some type of scrubber for registry entries. Somehow when you uninstall, entries are left which in a way conflict if you ever try to re-install the software. It's a long shot, but at this point I cannot see what else you could do. I would uninstall the software, run the registry srubber for HP's entries and then re-install and see what happens. I will try to find you the link so that you can read it and see if it applies to you. HTH

Edrod13

[HAL9000]

I had the exact same problem with a HP Deskjet 845 and it turned out to be a bad USB cable.

[Miniman7]

Ive tried the following :-
1 New USB cable
2 Install my printer on another printer (worked fine)
3 Swop USB ports
4 Latest Drivers
5 Hp website help
6 Hp help lines and email
7 no triangles bubles and any other error symbols are listed on the device manager
8 no conflicts listed
9 Reports all devices working properly

Id first like to Thank every one has taken the time to try and help... THANK YOU.
I have bit the bullet and purchased a parellel cable and connected it through my scanner and all works fine but you can tell the difference in speed also it wont run unless my scanner is switched on / which is not really a problem except it has not got an on / off switch and climbing under my pc desk to disconnect the plug every time I want to print isn't an easy task.
So please keep me in mind if you do find an answer to the usb connection and let me know.
THANK YOU all again
Miniman7