new build random restarts

[markkerr]

My newly built computer restarts randomly. It has only happened four
times. The computer was only running for around 15 minutes when it
restarted tonight. Here are my specs... your help would be greatly
appreciated.

my CPU temps usually run around 52 under load.

Biostar M7MIA motherboard
AMD XP 1600 + with 256 DDR 2100
WD 40 7200 ata 100
Acer 24/10/40 CD/ RW
Lite on 16 DVD
Iomega 100 zip internal
V.90 Modem blaster internal
ATI all in wonder radeon 32
Creative Audigy MP3+
Samsung 753DF 17" monitor
Teac Floppy
Enlight 7237 Case
Enermax 350w PS
2 enermax case fans
Logitech cordless mouse
Mwave bundled cooling fan/ heatsink


Thanks for all your help.

[Cricket]

Hi markkerr,

Your CPU temp under load is fine. Try taking off the case sides to see if it is a heat related problem (system or case temp might be high).

Also, what software do you have installed and running in background when the restarts occur? And what OS are you using?

You could try running your system without the Zip Drive and optical drives. They probably aren't the cause, but make sure.

Are all your drivers updated? Did the Creative Modem Blaster install go smoothly?

Cricket

[markkerr]

Cricket:
The last time it restarted my daugter was justing getting online.
I am running Windows 98 SE. The MB temp is 73C The case temp is not
high because I still feel cool air venting from the back... and as I
stated before, the system was running only fifteen minutes before the
restart occured. When I do CTL ALT DEL here is what is running
in the background:

Data Life Guard Agent (western digital drive)
Explorer
msbb
Em_exec
Imgicon
Atiptaxx
systray
Rnaapp

Also, All software installed with no porblems. One expection,
the ATI all in wonder radeon hung on the inititial installation.
I reinstalled the software and it was fine.

Thanks,

markkerr

[Cricket]

Hi markkerr,

What does the Western Digital Data Life Guard Agent do? Is it some kind of drive overlay? I've heard drive overlays can cause weird problems.

73 degrees C is 163 degrees F...which is really really hot. Did you mean 73 degrees F?

Cricket

[markkerr]

cricket;

oops... yes I really ment 73F. I am not sure what the data life guard
agent from Western Digital does... I'll find out and post the answer.

THanks,
markkerr

[markkerr]

cricket:

Here is the blurb from the WD site:

Data Lifeguard Hardware Features

Embedded error detection and repair features that automatically detect, isolate and repair problem areas that may develop over the extended use of the hard drive. S.M.A.R.T. monitors hard drive operation to predict errors before data loss occurs. Protective head parking is an exclusive new feature that adds another layer of protection to auto park by safely parking the heads even if other system components lose functionality. Environmental protection filters offer added protection to the inside of the hard drive from humidity, temperature and contamination.


--------------------------------------------------------------------------------

I did use the data lifeguard disk to setup the drive.

Thanks
markkerr

[Cricket]

Hi markkerr,

Go into BIOS and disable the S.M.A.R.T. feature and see if that helps.

Cricket

[markkerr]

Cricket:
I went into the bios and could not find the smart features. The
Data Lifeguard Agent is launching at startup. I see it while running
msconfig. Can you be more specific where to find the S.M.A.R.T. in
the bios.

Thanks,
markkerr

[Cricket]

Hi markkerr,

It's possible that your BIOS does not have the S.M.A.R.T. feature in it.

Try turning off the Data Lifeguard Agent in msconfig and see if that helps. After you reboot the system, make sure the Data Lifeguard Agent is really disabled (it might restart with each bootup).

Cricket

[markkerr]

Thanks Cricket,
I'll try to turn if off in msconfig and then double-check to see it's
not running after I boot.

Thanks,
markkerr