How do I get my system to recognize my modem

[jalbes]

My father just gave me his old internal 56k GVC voice/fax X-2 modem. So I put the jumpers to my desired locations on the board that my system is not currently using, which is (IRQ-4, Com-3).
Anyway, to make a long story short, I go through the regular routine of adding new hardware in Windows '98, and the system claims that it does not recognize that there is a modem installed. So I added the device drivers for it any way, but the problem persists. I tried downloading the latest set of drivers for the modem, but still, it won't notice the modem. I went control panel, then to modem properties, I clicked on the diagnostics tab and choose my modem, I then pressed the "More Info..." button, after a few moments of searching for the modem I get a pop up window saying "The modem failed to respond. Ect…". Well the modem is internal so it is on, and I know that my IRQ is set correctly, so how do I overcome this problem? Is it possible that the modem is pooched?


------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[giovanni]

Hello,

Remove all COM ports from Windows and restart your computer. If that doesn't work, try to see if the modem is recognized as a COM port in the BIOS screen, if not, you may need to recheck the modem's jumpers. Another solution is to disable any COM ports that you are not using in your computer and reconfigure the modem to use the free COM port.

I hope this helps.

[Xayd]

Is anything on Com3?

Might be an issue with "jumping over" com3.

When you jumper a non-PnP modem to a com port, it should detect and install the port first. If it never detected and installed com 4, try com 3.

Xayd

[jalbes]

I did as you said Giovanni, about removing all the com ports, but during my restart I got an IRQ conflict with my onboard serial port 1. So I changed the IRQ for it and resumed. I entered windows and it installed Com-3. I set my jumpers & etc., but still no go.

But can you tell me how to see if the modem is recognized as a COM port in the BIOS screen. I don't know where to begin.

And you said to disable any COM ports that you are not using in your computer and reconfigure the modem to use the free COM port. I'm assuming to do that in the system under control panel!?

------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[jalbes]

Xayd:
nothing is on com 3

How do I resolve an issue with "jumping over" com3.

By the way it is a PnP but I don't have enough jumpers to make it so. So I can only configure it to work in non PnP.


------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[Rick Hall]

You have to disable all unused com ports in your BIOS.

------------------
Rick

>> -- <<
The solutions to todays problems,
Are the problems of tomorrow.

RH WebWorx - Site Creators

[Xayd]

If it installed com3, then it should be ok.

If you jumper the modem, in effect making it "non-PnP", then Windows won't detect it when booting. If it detected the com port after you jumpered it TO that com port, just go into control panel and open up modems, Windows will search available com ports for a working modem, and should find it on com 3.

Windows will detect PnP devices at boot, but non-PnP devices still have to be searched for manually with the add new hardware function.

Xayd

[This message has been edited by Xayd (edited 07-19-2000).]

[jalbes]

How do I disable all unused com ports in my BIOS? PLZ etry to explain in detail if possible.

Thanx

------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[jalbes]

Xayd:
I did as you said, and windows detects the com port. So I go to add new modem but windows does not notice it. So I installed the drivers for it anyway and clicked on the diagnostics tab, then clicked on more info, and the system couldn't detect the modem.
Do you have any other possible fixes for it?

PLEASE HELP. I'm going through online withdrawl. LOL.

Thanx

[giovanni]

quote:

---

Originally posted by jalbes:
I did as you said Giovanni, about removing all the com ports, but during my restart I got an IRQ conflict with my onboard serial port 1. So I changed the IRQ for it and resumed. I entered windows and it installed Com-3. I set my jumpers & etc., but still no go.

But can you tell me how to see if the modem is recognized as a COM port in the BIOS screen. I don't know where to begin.

And you said to disable any COM ports that you are not using in your computer and reconfigure the modem to use the free COM port. I'm assuming to do that in the system under control panel!?

---

Hello,

Assuming that you have all COM ports enabled, you can tell if the modem COM port is recognized at startup by looking at the BIOS startup screen (Hit the pause key to look more easily) and look at how many COM ports the computer is displaying.

If you use a serial mouse, it is usually setup for the COM2 port. But if are not using COM1 for anything, you can disable COM1 in the computer's BIOS and configure the modem to use COM1.

I hope this helps.

[Xayd]

That is weird that the com port was detected when you jumpered the modem but Windows won't find it.

I think Rick and Giovanni have the best ideas at this point. Go into your bios, and find the settings for on board com ports. If you have a mouse on a serial port it is likely on com 1, so disable com 2 and try to jumper your modem for com 2, IRQ 3.

I'd go ahead and remove that third com port from device manager before doing all of this.

Again, it should detect the modem from add new hardware under modems in control panel when you open it up, not at boot.

Xayd

[jalbes]

Can anybody please give me a somewhat detailed approach on how to disable my comports in my bios.
thanx for your help thus far!

[glc]

Here is how I would do this.

Remove the modem from the machine. Remove all COM ports and modems from device manager in SAFE MODE. Reboot and go into CMOS. Look for "Integrated Peripherals" or something like that. Look for settings for Com 1 and Com 2 (or Serial Port 1 and Serial Port 2 - or Serial A and Serial B - or something like that) and make 1 "3F8 IRQ 4" and 2 "Disabled". Restart and Windows should install Com 1. If not, run the Add New Hardware wizard. Shut down, jumper the modem for Com 2 IRQ 3 and install it. Restart and Windows should install Com 2. If it doesn't, run the add new hardware wizard and see if it does. If it doesn't see Com 2, the modem is toast. If it does, let it install the com port as Com 2 then run the add modem wizard and it should find the modem on Com 2. If it sees it as a "standard modem" use the driver disk to change it.

[This message has been edited by glc (edited 07-20-2000).]

[jalbes]

glc:

I followed your steps all the way through till the add new modem stage and everything happened in the exact order as you stated, but still; my system doesn't seem to recognize my modem. So I proceeded to install it anyways and the drivers with it but no go!

Do you have any other ideas? I'm willing to try almost anything. LOL. Almost Anything!

------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[Xayd]

I'm going back to my orignal thought here Jalbes, finds port but no modem when jumpered, that means fried modem.

Anyone else have an open slot on another machine that you could test this modem on? It's looking more and more like toast as the days go by...

Xayd

[glc]

If Windows saw and installed Com 2, and the add modem wizard does not see a modem on Com 2, you have a dead modem. Unsolder the chips off it and make jewelry with them.

[jalbes]

LOL, No thanx glc, I have enough pc jewlery to last me a lifetime.

Are you absolutely positive, I mean 100% sure, that my modem that is pooched.

This may help you you decide. I tried to connect earlier but failed so I copied my modem log. heres what it had to say:

07-21-2000 02:46:01.27 - ISA PnP 56K X2 Voice Fax Modem in use.
07-21-2000 02:46:01.30 - Modem type: ISA PnP 56K X2 Voice Fax Modem
07-21-2000 02:46:01.30 - Modem inf path: MDMPXV.INF
07-21-2000 02:46:01.30 - Modem inf section: CLVModem
07-21-2000 02:46:01.67 - 115200,N,8,1
07-21-2000 02:46:01.69 - 115200,N,8,1
07-21-2000 02:46:01.69 - WARNING: Unable to load the 'SpeedNegotiation_On' string.
07-21-2000 02:46:01.69 - Initializing modem.
07-21-2000 02:46:01.69 - Send: AT
07-21-2000 02:46:03.69 - ERROR: Unable to send command to the device.
07-21-2000 02:46:03.71 - Hanging up the modem.
07-21-2000 02:46:14.69 - Initializing modem.
07-21-2000 02:46:14.69 - Send: AT
07-21-2000 02:46:16.69 - ERROR: Unable to send command to the device.
07-21-2000 02:46:16.69 - ERROR: Dial failed.
07-21-2000 02:46:16.69 - Hanging up the modem.
07-21-2000 02:58:48.11 - Session Statistics:
07-21-2000 02:58:48.11 - Reads : 0 bytes
07-21-2000 02:58:48.11 - Writes: 6 bytes
07-21-2000 02:58:48.11 - ISA PnP 56K X2 Voice Fax Modem closed.

________________________________

thanx again


------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[glc]

The modem is toast - unless you have the wrong drivers - the inf looks like it's for a Cirrus Logic chipset - is that what is actually on the modem? If it is, it doesn't surprise me that it's dead - those were godawful modems.

One last ditch thing you can try....call GVC Canada tech support (888-GVC-TECH) and see if you can get a firmware upgrade and a new driver for that turkey. Maybe, just maybe, a flash to V.90 might bring it back to life.

Hmmm...just noticed something - that modem is plug and play capable? If so, remove the modem and com 2 from device manager again, shut down, and rejumper it for plug and play - and see what happens.


[This message has been edited by glc (edited 07-22-2000).]

[jalbes]

glc:
Thanx again! I tried the PnP and still no go.
So I guess it is pooched.

By the way, what is a firmware upgrade? I never heard of that before.

Well in any case, Thanx for your time, patients and knowledge.


------------------
-"No modem and no internet make Jalbes something, something..."
-"go crazy"
-"don't mind if I do, arggg, blah, ough, rarh, muh ha ha ha aha..."

[jalbes]

glc:

By the way; it was a Cirrus Logic chip. How did you know? and why are they so bad. I've heard many others say the same.

Thanx

[giovanni]

Hello,

This link http://webopedia.internet.com/TERM/f/firmware.html fully explains the definition of firmware.

I've used various Cirrus modems in all my computer life and I've never had any bad experiences with them, in fact, I have a couple of them lying around, and yes, if you have the modem jumpered to act as 'pnp modem' and windows doesn't detect it, the modem is toast; a last chance is by looking for a setting in the BIOS that says 'PNP operating system aware', set this setting to 'no' and try again. But you'll have better experiences with brand modems like USR, Diamond, etc. The best hardware ISA modem is the Diamond Supra Express, it is very good from the reviews around the internet. I currently own the USR gaming modem, and I couldn't be more pleased, it is the most stable modem I've ever used.

Try to read reviews in the internet before buying any modem or any piece of hardware, it will save you time and money later.

I hope this helps.



[This message has been edited by giovanni (edited 07-22-2000).]

[Xayd]

Yeap, Diamond ISA is about the best you can do for an internal modem. Plus, Diamond has em on clearance at their store, go to www.diamondmm.com, hit the online store, and check under "steals and deals" if you're interested.

I think it's at 49 bucks there now.

Xayd

[giovanni]

Hello,

The exact url for the Supra Express modem is

http://store.s3.com/dr/v2/ec_MAIN.En...0700&xid=25971

[This message has been edited by giovanni (edited 07-23-2000).]

[glc]

OK....here's my experiences with Cirrus modems -

Connect speeds and throughput are not up to snuff compared to most Rockwell and USR hardmodems. They constantly retrain and what's *really* annoying is the speaker cuts back on when it retrains. They absolutely fall flat on their face on phone lines that are less than clean. They are easily "zapped" and just don't last. The 33.6 models actually weren't that bad, but the X2 56K ones were just awful.