Umax 6400 (firewire) + WinXP

[Lord Prism]

Does ANYBODY know how to get the Astra Umax 6400 (Firewire) scanner to work under WinXP.

I've tried installing per instructions.
I've tried installed the latest drivers from Umax.com.
I've tried going to Microsoft.com support/knowledge base and all it says is to remove the WIA drivers but it doesn't tell you how.

After I install everything, the scanner light comes on, it starts making "start up" sounds, and then waits. When I click on SCANNER TEST it responds with SCANNER ACCESS FAIL.

HELP!!

Thank you in advance,

Epox 8KHA
AMD Athlon XP 1800 Processor
Creative Labs Sound Blaster Live! Value
Gainward CardExpert GeForce3 Ti450 64MB (AGP~4x) Video Card (Gainward Cardexpert Ti450 GoldenSample Powerpack)
512MB DDR PC2100 Memory
WinXP Operating System
Hard drive - Maxtor 20Gb (ATA100, 7200rpm)- Pri-Master
CD Burner - LiteOn LTR-32123S CDRW 32x12x40- Pri-Slave
Zip drive - Iomega Zip 100MB (internal) - Sec-Master
CDROM – Sony 48x CD-ROM - Sec-Slave
NEC MultiSync XV 17+ monitor (17 inch, .25)
UMAX Astra 6400 Scanner
HP Deskjet 820Cse Printer
Intel WebCam Pro
Microsoft Sidewinder Force Feedback Pro Joystick
Microsoft Sidewinder Game Voice
Microsoft Internet Keyboard Pro
Logitech Optical Wheelmouse

[Jenni]

Open VistaScan, and uncheck the "Auto Adjust" box. For some reason, that crashes the software if I have it checked under 2k, did the same thing, scanner got stuck at "warming up". Maybe it is the same under XP.

[Lord Prism]

Hi, Jenni, thanks for replying.
When I try to start VistaScan it goes directly into

SEARCHING UMAX SCANNER...

the it finally spits out

UMAX SCANNER TEST PROGRAM

Which, of course, brings me back to the

SCANNER ACCESS FAIL.

Any other ideas?

[Jenni]

Did you try this?

http://www.umax.com/support/knowledg...rds=Astra+6400

And did you download the 2 part VistaScan software they recommend?

BTW, all eight of those files they show on their support site DO NOT show up in the driver details section of my system, but the scanner works just fine. The only 2 mine shows are the 1394bus.sys and the ochi1394.sys files.

[Lord Prism]

NOPE,
no juice.

I'm sending it back and getting something else. Umax + WinXP SUCKS.

Thank you for working with me!

[Jenni]

Sorry. I feel partly responsible, because I'm the one that recommended the scanner, but I don't have XP, so I didn't know it was such a pain with XP.

[Lord Prism]

I appreciate that, but HEY, it's a learning experience so don't feel bad.

Hopefully, other members who may read this thread can avoid the experience entirely.

Peace,

[Lord Prism]

WELL,
I returned it and bough the MICROTECH 4800 (USB) and it is
SIGNIFICANTLY faster than the old dinosaur I was using!

It used to take over 90 seconds to scan a 300dpi full color photo but now it never takes more than 20 seconds.

[Jenni]

Well, I've never actually timed it, but Umax claims the 6400 will do an 8.5" x 11" full color 300 DPI scan in 24 seconds.

I know it is really fast though.

[Lord Prism]

WOW.
Whelp, I JUST did a full page, full color, 300dpi scan with this 4800 and it took 45 seconds.
That means that it's definately NOT as fast as the 6400....
.........but it DOES work.
In any case, that is still SIGNIFICANTLY faster than the dinosaur I had before!

[Lord Prism]

WELL,
WEEKS later, I get a response from Umax.
Here is how the scanner is supposed to work with WinXP.

Windows XP and FireWire Installation If you do not have the VistaScan CD then you can download the software from the website at http://www.umax.com/download/. Be sure and save the files in My Documents. RESTART IN SAFE MODE AND YOU HAVE TO BE LOGGED IN AS ADMINISTRATOR Uninstalling VistaScan 1. Left click on Start. 2. Go up to All Programs. 3. Select VistaScan. 4. Left click on Uninstaller. After uninstalling click on Exit Removing Scanner From Device Manager 1. Right click on My Computer 2. Left click on Properties 3. Select Hardware 4. Left click on Device Manager. 5. Click on the plus next to Imaging Devices. 6. Right click on 1394 Scanner. 7. Left click on Uninstall. 8. Left click OK to confirm uninstall. 9. Close Device Manager. 10. Unplug the scanner from the back of the computer. Removing Leftover Files 1. Left click on Start. 2. Select All Programs. 3. Select Accessories. 4. Left click on Windows Explorer. 5. Click on the plus sign next to My Computer. 6. Click on the plus sign next to Local disk (C. 7. Right click on VSTASCAN and then left click on Delete. 8. Click on the plus sign next to Windows. 9. Right click on TWAIN_32 and choose Delete.* 10. Right click on TWAIN32 and choose Delete.* 11. Close Windows Explorer. *By deleting the TWAIN folders, you will need to reinstall any other TWAIN devices, such as digital cameras, web cams, and other scanning devices. You will need the installation CDs for any other TWAIN compliant devices present on your PC. Installing the VistaScan Twain Drivers Disable any Anti Virus software 1. Insert “VistaScan” CD in your CDROM . If you do not have the VistaScan CD and have downloaded VistaScan 3.76 from the website then read the following, otherwise skip to step 2 a. Open the My Document folder. b. Double-click on the VS376F.EXE icon. c. Open the folder Disk1 and find the file called VSSETUP. d. Double click on VSSETUP to start the install. 2. On the first screen, click on Next. 3. Click Next on the following screen. 4. Click Yes on the License Agreement. 5. On the Installation Type, select Typical and click on Next. 6. On the Settings Confirm screen, click on Install. 7. If you see an Copy File Error message choose IGNORE, as this is not a system file and can be skipped. 8. Once the installation of VistaScan 3.76 is finished, click Exit. Testing the scanner 1. Left click on Start. 2. Go up to All Programs. 3. Select VistaScan. 4. Select VistaScan again. If VistaScan comes up then your scanner is working, otherwise if the Umax test program comes up please call Umax Technical Support at 214-739-1915 For tips on how to use VistaScan go to http://www.scantips.com/umaxvs.html