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10-13-2002, 11:53 AM
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#1 |
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Member (7 bit)
Join Date: Nov 2001
Location: England - West Yorkshire
Posts: 122
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256mb Ram not showing??
I have just purchased 256mb of SDRAM and when Iput it into my machine it does not show as 256 it shows as 131072K? Any ideas? Have they given me the wrong memory it does say on the stick of memory 256mb ram?
Cheers |
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10-13-2002, 11:59 AM
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#2 |
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Member (11 bit)
Join Date: Jul 1999
Location: Louisville,Ky
Posts: 1,167
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Looks as if it is reading it as a stick of 128meg. I have had some memory that wouldnt work properly if it was a intel chipset board,this was generic stuff that would work only with VIA. It worked but registered incorrectly.
Could be you didnt get the size of memory you thought,or the motherboard isnt working well with that memory. |
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10-13-2002, 12:03 PM
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#3 |
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Member (7 bit)
Join Date: Nov 2001
Location: England - West Yorkshire
Posts: 122
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do you think I should take it back to them? My motherboard is a Soyo SY-6BA+IV and has a PIII 550 chip I already have 2 sticks of 128 MB on mobo and can take upto 1 Gig, it says in the manual it takes 256 sticks?
What do you think? |
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10-13-2002, 12:28 PM
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#4 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,766
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The 256mb module you bought may be of too high "density" for that board - I believe that the only 256mb ram that will work in that board is "double sided" and you may have a "single sided" module. Note - just because there are chips on both sides of the module does not mean that it's "double sided".
Return it to where you got it and tell them that you need ram compatible with a "BX" board. |
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10-13-2002, 03:42 PM
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#5 |
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Member (7 bit)
Join Date: Nov 2001
Location: England - West Yorkshire
Posts: 122
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excellent I'll do just that, thanks for everyones help
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10-15-2002, 08:09 AM
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#6 |
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Member (7 bit)
Join Date: Nov 2001
Location: England - West Yorkshire
Posts: 122
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Service what service!!!
I can't believe this, the company (www.grafixcomputers.com) say they cannot offer an exchange or refund as the product is not faulty (although it does not work with my mobo), technically ok they are right but what kind of customer service is this? I am still waiting for a reply from my last e-mail I sent them asking for a solution.
They are a small company operating in the Leeds area (UK) and regularly appear at computer fairs. Any reactions welcome |
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10-15-2002, 01:18 PM
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#7 |
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Member (13 bit)
Join Date: Oct 2000
Location: Scotland
Posts: 4,700
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Hi KingPacino,
What motherboard or brand of PC do you have? Check the memory selector at Crucial http://www.crucial.com/uk/ to see what type of Ram is recommended. Instead of sending emails, write a polite letter to the Manager Director explaining your situation and asking for his help in the matter. A letter is always better than an email. If the company and the MD is any good, he or she will make an effort to resolve the situation - in the interests of customer relations, reputation, and future business. No point going in with all guns blazing until you have made a "reasonable" attempt to sort out the problem. Most good PC shops would have no problem about changing a stick of Ram over in a case like this. They value and want your business - and want you to tell your friends where you got the good service. Anyway, send a letter to the MD first. That may resolve the problem. HTH |
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