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08-22-2003, 02:25 PM
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#1 |
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Member (5 bit)
Join Date: Aug 2003
Location: Illinois
Posts: 18
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Does anyone know about HP?
My employer recently purchased a G85 Printer, Scanner, Fax machine all in one. Well it worked great until...
We can not scan from the desk top. It says the printer is disconnected, when it is not. It is on the network and everything use to be running great, but I do not know it just stopped! |
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08-22-2003, 04:38 PM
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#2 |
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Member (14 bit)
Join Date: Mar 1999
Location: Christmas, Florida
Posts: 10,654
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what is the O/S of the computer that it is connected to.
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08-22-2003, 05:46 PM
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#3 |
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Member (5 bit)
Join Date: Aug 2003
Location: Illinois
Posts: 18
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2000
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08-23-2003, 01:23 AM
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#4 |
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Member (14 bit)
Join Date: Mar 1999
Location: Christmas, Florida
Posts: 10,654
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ok, did you first try reinstalling the drivers for w2000, for that device ?
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08-24-2003, 04:43 AM
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#5 |
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Rockin'n Rollin' All Nite
Join Date: Feb 2003
Location: Midlands UK
Posts: 1,318
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I can tell you with certainty, that there are some driver issues with that printer and Win 2K, that HP have yet to sort out.
A small company that I do some work for has 2 of them and since they have had Win2K Dell's, the printer has been nothing but trouble. HP are aware of the issues and insist that they are working on the fixes. HTH
__________________
When the wife leaves, the dog dies and they repo' the house........I'll still have my Athlon (even when the new build arrives) ------------------------------------------------ Soltek SL-75FRN-RL / 2x512Mb PNY DDR + 1x512mb Kingston Value/ 'BARTON' 2500+ / Leadtek 6600GS / Sony DVDRW DRU810/ 60Gb Maxtor (2mb cache) 7200rpm ata133/ WD 320JB on USB2 / Antec PlusView 1000AMG Metallic Gray File Server/ Antec TruePower 330W PSU / 19" WS Hanspree New York Monitor (kvm)/ Vista Ultimate NEW BUILD DONE GA-G33M-S2 / E6750 / 2x 1GB Elixir@800mhz DDR2 / 256mb 8600GTS / 500Gb Seagate 16mb cache 7200.10 sata / NEC 18x Label Flash DVD-RW sata / E-Cute Cube case with side and top windows / Thermaltake 500watt TWV ATX 2.2 / 19" WS Hanspree New York Monitor (kvm) / 4Mbs Cable soon to be 10Mbs thanks to a free upgrade from my ISP / XP Pro SP2. |
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08-25-2003, 09:58 AM
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#6 |
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Member (5 bit)
Join Date: Aug 2003
Location: Illinois
Posts: 18
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So, they will be working on the problem for another 100 years, in the meantime do you buy anotherall- in one or should I just go the extra mile and buy them all seperate?
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08-25-2003, 10:03 AM
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#7 |
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Member (14 bit)
Join Date: Mar 1999
Location: Christmas, Florida
Posts: 10,654
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well if you went to xp, it has the software built in for thoes printers, otherwise I would get the seperate devices,
but it would be less expense to switch to xp |
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08-26-2003, 12:15 PM
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#8 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 36,460
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08-26-2003, 12:19 PM
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#9 |
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Don't tread on me
Join Date: Mar 1999
Location: Florida
Posts: 2,121
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I too have had issues w/ clients using win2k and that all in one, rarely have I got it to work sufficiently
 
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Miami, flee it like a native. |
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08-26-2003, 01:04 PM
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#10 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 36,460
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I have a customer with a G95 on an external Jet Direct, and it works fine on Windows 2000 workstations as long as the monitor is removed from the startup.
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08-29-2003, 06:28 PM
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#11 |
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Member (9 bit)
Join Date: May 2003
Posts: 270
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I think That AIO are never as good as buing them seperate from the companies that make the best for each catagory.
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08-30-2003, 12:01 AM
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#12 |
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Member (9 bit)
Join Date: Aug 2003
Location: Florence, Mississippi
Posts: 261
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I know what you mean about HP. I have Win98SE and got just a HP scanner because my PC was HP. I was never able to get that scanner to install right from the git go. Finally, 3 years later HP admits that the software sent with the scanners was corrupt. They had a new CD-ROM that had the correct software, but you had to pay shipping and handling to get it.
Iwas so frustrated with that scanner I went ahead and payed for the CD. Boy was I glad! My scanner now acts like it has always been part of my system. thorlo6 |
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09-02-2003, 05:26 AM
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#13 |
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just a tech
Join Date: Jul 2001
Location: central valley CA
Posts: 1,409
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HP now (finally) has a 1-800 # so it doesnt cost you to get support over the phone for a toll call.
1-800-474-6836 all consumer products out of warranty products too 24-7 or so I've been told |
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