USB ports not working

[Longbow]

A friend of mine has a problem with his computer, if anything is plugged into the two front usb ports an error message with a blue screen comes up.

An error has occured
File name : vmm (01) + 00008E96 Error : OD : 0028 : C0009E96.
Press any key to continue.

It is an old computer with an AGP motherboard there are two usb ports at the back but two cables go into these and connect to the front ports. O/S is windows Millenium. Have tried several different items all work on other computer so it must be these ports that are the problem.

Any help would be appreciated.
Thank You.

[Cricket]

If you remove the extension cables and plug the USB device directly into the USB ports on the back of the computer, do the devices work?

Cricket

[Longbow]

Hello Cricket,
No I tried that, the same thing happens.

[glc]

What chipset does the motherboard use? Do you have all motherboard drivers properly installed?

[Longbow]

glc,
I believe the motherboard has a via chipset, the problem has occured recently (within last 2 weeks), it was working fine before.
He has moved the unit to another room could that have possibly caused this problem?

Thanks.

[glc]

Fatal Exception 0D

Of the many types of Fatal Exception Errors, a Fatal Exception Error 0D is a General Protection Fault. A program has been corrupted in memory. Most often, it is caused by outdated or damaged video drivers, outdated multimedia software, or physically damaged RAM. However, these are not the only causes. Unfortunately, sometimes it can be obscure because any fatal exception condition not covered by any of the other 17 processor exception categories will be called a general protection fault. The specific scenario and specific error message references should be consulted to help identify the specific problem. For updated drivers, check with your hardware manufacturer (usually through their web site).

I'd reseat the ram, then swap it if necessary.

[Longbow]

Thanks glc,
Replaced the ram, all seems to be working ok now.