Is this wrong...

[Byte 2.0]

A customer brougth a computer in the shop today for lockup programs, I worked on and updated some driver files..

It was locking up at random, not getting hot...

It seems to be running good now, so to be sure, I decided to run Seti on it over night...It is a p2-350. I figure it will get one done, since I didn't have a spare phone line to hock to it, I figure I will turn in the result in the morning if it don't lock up...

If it doesn't lock up I will call her and tell her to com e get it after I remove seti....

I did it to make sure it will run about 20 hours without locking up with the cpu maxed..

So is it wrong to run seti on a customers computer overnight to make sure it doesn't lock up....?
espeically if it is a real fast computer....

However I have no desire to set the 286 up to run seti, I bet it would take 3 months or more...It would kill my already bad average, plus think of how much eletric it would take to do one unit...

[bob]

If you have any troubleshooting or testing procedures make that one of them in writing.

One problem I see is if the addition of the seti files overwrite deleted files that the customer needs later you could be liable.

You must have customer singoff that you are allowed to install testing software on their machines - then you are safe.

Right Ron?

[Byte 2.0]

Thanks bob, I will work on a written policy tomorrow. We do have a written policy that we are not responible for software losses...

but I like the written policy for installing test software.

that made me remember one guys computer. He told me to format his computer reinstall his software.
Well I did then when he got his computer, he was ticked...some of software he had was missing. I ask him what was missing and he named off some software that he had gotten from other people and he explan it was not going to be easy to replace it..I told him to go buy it.
He went on and on, untill I told him that it was illegal to copy programs from other peoples disks....That was the end of it...

I can't be responsible if someone tell me to format their computer and reinstall their software..If you go into a computer store and start talking and using words like format and you don't know what you are really saying, you are going to get a real surprize....The way he talked, lead me to believe that he had an understanding of computers.
So when he ask for a format, I gave him a format...
It is like going to any place and pretending to be an expert.